Not sure what happened. I was talking on my new iphone 7 and it turned off and restarted. Now it is saying "attempting data recovery". I was upgrading to 10.01 from 10.0
Mac OS X (10.7)
My iPhone 7 had the same issue, twice:
1) Update from 10.0.0 to 10.0.1 by iTunes after restore from an iPhone 6 backup
2) Update from 10.0.1 to 10.0.2 by iTunes but with no backup restore
*Windows 10
The "attempting data recovery" screen took a relatively long time(maybe 10 minutes), and it followed a prompt "press home to recover".
During the process, iTunes was giving a message called "iTunes could not connect to the iPhone because it is locked with a passcode" and did nothing revolves data restore/recovery.
When the update completed, my iPhone seemed to be back to normal.
Although English is not my native language, the words "attempting" and "recovery" bothered me, sounds like there was some "failure" occurred, I searched the web and found nothing, I think maybe this is new from iOS 10.
I will appreciate it if someone can give some information about why this is happening.
Thanks!
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P.S. There was no any failure appeared on iTunes side except the passcode thing, iTunes status:
Extracting software ->
Backing up iPhone 7 ->
Preparing iPhone for software update ->
verifying updated iPhone software ->
Updating iPhone software ->
verifying updated iPhone software(again)->
Updating iPhone firmware->
iTunes could not connect to the iPhone... , at the same time, "attempting data recovery" happened on iPhone side.
Perfect! Does anyone here has the problem that while using your iPhone the buttoms of the iPhone stoop working and after few minuts they start working Again? A lot of people is suffering this an apple appear to don't now this also
The "attempting data recovery" has happened to me twice now on my iPhone 7, but not on my iPad (mini 3). The first time it took over an hour to complete and seemed fine. Last night when I upgraded to 10.1 it took about 40 minutes but a bunch of settings were changed or completely missing (for example, Bedtime and all of my alarms to wake up in the morning were turned off? Also, all of my notifications were turned off. I had to go through and reset each one).
I have a twitter DM going on with Apple Support right now and they are acting like they never heard of this before. Asking me for step by step descriptions of everything that happened, photos, etc. (Thank goodness for this thread! I didn't take notes but other replies have been so helpful). I'll update as our DM progresses.
Oh, to the last reply above me, I have been having many odd things happening since I updated 10.0.3. White screens in iMessage, browser window freezing, etc. Things that continue to happen since updating to 10.1 last night.
I'm doing the same thing with the Twitter DMs! Thanks for reminding me about the alarms - mine were also all switched off after the update. Re notifications - they haven't worked until I've opened each app for the first time since the update. I couldn't understand why I wasn't getting my football scores when the notifications were (seemingly) switched on, but once I opened that particular app, they started to appear again!
Just updated to 10.1.1 from 10.1 and it appears to be fixed now. Things that I noticed:
1. Was prompted to unlock Phone BEFORE install began. Previous installs just began.
2. I didn't have any white screen at all on iPhone 7. On other devices it would say press home to complete. Just got prompt to unlock and it was complete after progress bar completed.
I suspect that the last update to iTunes included a fix. I am running 12.5.2.36
Can someone else confirm?
Hi JedWare
Yes, I can confirm - updated just now from 10.1 to 10.1.1 and was asked (twice) to enter PIN during the process and, Hey Presto, no 'attempting data recovery' annoying hiatus.
Methinks they fixed it on the QT
iTunes 12.5.3.16 updating iPhone now,
passcode (not touch id) required before restart/update
4:28 PM CDT update started
4:31 the little bar was about 90% done then black screen
4:32 much faster bar is done, now asking for passcode
100% working 🙂
If i had to guess, it is to do with the fact that you didn't input the passcode beforehand (it didn't ask) and with the newest version of itunes, OR the 10.1 update, or the 10.1.1 update (I think it was the itunes update but I can't be sure) they fixed that problem. It now asks (for me from 10.1 to 10.1.1 on itunes 12.5.3.16) for a passcode before it starts. Another guess, it is to do with the "extra" security after the FBI vs APPLE thing, so that any unauthorized update EVEN from apple, without the proper passcode to begin with, will have an issue with recovering any encrypted data. So as to protect us from any order for apple to unlock or modify anything without the passcode. This is my guess I welcome thoughts on it.
Yeah. It seems to be working fine now. Just strange and a little scary for a minute.
Thanks to all who responded.
Same here. It happened from 10.0.0 to 10.0.1 and from 10.0.1 to 10.0.2
Is this a software or hardware issue ?
Same thing for me.
Restored a backup from my 5S 10.0.1 to my brand new 7 also in 10.0.1. Was ok, until a tried to updated it to 10.02 through iTunes (from Windows 10).
Hmm, perhaps it is an iTunes update issue then? If this does not occur OTA. I'll try to roll back to my 10.0.1 and backup and give it another go OTA.
Having the same problem...scary and does not in any way appear to be "normal" behavior. Didn't happen when updating iOS on my iPad via wifi.
Just happened to me going to 10.0.2 on iPhone 7 with windows 10
Same thing happened to me updating from 10.0.1 to 10.0.2 after restoring an iPhone 5 ios 10 backup.
You will find that the problem is with iOS 10, not with your iPhone 7. If you do not want this to happen with your older iPhone, do not upgrade to iOS 10.
iphone7 attempting data recovery
