I AM SOOOOOOOO ANGRRRYYYY!!!!😠😠
I had this GPS issue since September 16 like two weeks after i bought this Iphone 7. That time, i did search on web but not many findings, so i thought it could be a software issue so i did not inform apple.
Till the start of this year when i went down to Service Centre( QCD Wheelock, Singapore) as i could not take it anymore and my camera lens got a crack so i wanted to get it repaired....I did not even know how the F the crack appeared! The phone has no dent or scratches....probably because camera is protruding and over time, when you put down the phone the impact could have cracked the glass...
So they told me GPS issue could be software issue and asked me to factory reset and restore. Which i did and it did not solve the issue! and regarding the crack, i have to pay $650 to change to a new phone as there is no such thing as lens replacement. -.- -.- -.-
So Here is my story for the today!
So, i went down to Service Centre (QCD Wheelock, Singapore). Again! for the 2nd time! for the SAME ISSUE!
Again! As the GPS issue is ******* me off and my phone is still within 1 year warranty. Service Centre ran diagnosis and said that it could be software issue! and asked me to factory reset and restore! AGAIN!
SO! i said i have done that and the issue still persist! then they took in the phone for an hour to run diagnosis!
SO! the conclusion was, NO (I BOLD AND CAP THE WORD "NO"!) HARDWARE ISSUE! COULD BE SOFTWARE ISSUE AND ASKED ME TO MONITOR!
WHAT!!!?? I WAS SO ANGRY!!!WASTED MY MORNING! 😠😠
So, on my way back home, while driving, i turned on Google Map & Apple Map to test the navigation....(note, i have just newly factory reset from Service Centre), COULD NOT NAVIGATE S**T!....i was on the road but GPS showed i was like somewhere else! WAYAYYYAYYYA OFFFF!!!
So i called Apple ....spoke to so called "Senior Manager"...for AN HOUR! Senior Manager answering calls..! irony! -.-
They ADMITTED THAT THE GPS ISSUE COULD BE DUE TO HARDWARE ISSUE!!! CONTRARY TO SERVICE CENTRE! -.- -.-
So this dude said they could replace the phone but i would have to pay $650 as there was a crack in camera lens and that the GPS issue could be due to the impact when the crack happened!!! -.- -.- -.- SOOOO ANGRYYYY!!!😠
SO, angryyyyyyy arguing my way to waive $650 as the GPS issue happened before the crack even appeared! THIS DUDE ARGUED BACK SAYING THEY HAD NO RECORD OF ME REPORTING THAT I HAD GPS ISSUE BEFORE THE START OF THIS YEAR!!!
I SAID THERE ARE SO MANY PEOPLE WITH THE SAME GPS ISSUE WHO ARE GETTING REPLACEMENT!! HE SAID IT IS BASED ON CASE BY CASE BASIS!
OMG!!!!! ANGRYYYY!!!!😠
BASICALLY! HE KEPT SAYING HE CANT DO SHITZ FOR ME!
I have been using apple for years, and now, they gonna lose me as customer for sure!
In summary! advice to all....
1) if you have GPS issue, DONT WAIT! STRAIGHT AWAY RUN TO SERVICE CENTRE! IF THEY ASK YOU TO FACTORY RESET AND MONITOR! THROW THE PHONE IN THEIR FACEs!
2) DONT GO TO QCD WHEELOCK FOR SERVICE! USELESS AS F!
BYE! GOOD LUCK ALL! I HAVE HAD IT ENOUGH WITH APPLE!