Office 2016 is not working after updating to Sierra

Hello,


I am facing an issue since i updated the os from El Capitan to Sierra last night, when you open Excel or Word it shows an error report, "Microsoft Excel has encountered a problem and needs to close"

User uploaded file

I sent the report to Microsoft, Re Started the program, re started the computer but unfortunately its still not working, and it's kind of a bad situation since i use these apps at work almost everyday.

Please do let me know if anyone know how to solve the issue.


Thank you,


Thisara.

MacBook Pro with Retina display, OS X Yosemite (10.10.5), FileZilla

Posted on Sep 21, 2016 10:29 PM

Reply
90 replies

Sep 22, 2016 4:23 AM in response to abdulbasitnawab

Please, for your own sake, do NOT follow those instruction!!!!


Patching your software with mysterious files from "some guy on the internet" is about as safe as leaving your kids in the care of "random guy living under a bridge".


You have no idea what that software is doing or where it came from. It could be spyware, you may be giving all your banking information, passwords, etc to some unknown source. Once this rogue software is on your computer, it can do anything.


Check the microsoft.com site for updates to Office 2016, and only install the updates from Microsoft.

Sep 22, 2016 4:51 AM in response to léonie

I have installed the Office 2016 for Mac Version 15.11.2.150701, i downloaded this automatic update and installed it but still can't open any of these office apps to run the automatic update... any idea how to run this stand alone ? or download the update and install directly, ofc from the Microsoft... anyway thank you very much for your reply..

Sep 22, 2016 5:07 AM in response to Thisara8

We use Office 365 at work and have the latest Office 2016 for Mac installed. My Excel version is 15.26 (160910) as is the rest of the Office apps (Outlook is 15.26.1 (160196)) and it updated 2-3 days ago through Microsoft AutoUpdate. I'm still on El Capitan and will be for a few days more until I can gather a bit more information on how well Microsoft and other apps cope with the new macOS.

Try uninstalling Office and reinstalling it again. It might fix the issue, especially if you're downloading it from O365 website as it automatically downloads the latest version.

Cheers.

Sep 22, 2016 5:10 AM in response to Thisara8

All updates I can find online are from July: https://support.microsoft.com/en-us/kb/3074482

And they are older versions than I have installed.

MicrosoftAutoupdate is installed on my Mac in the folder

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/


Have tried to launch the automatic updater manually? Open the folder "Library" at the top level of your system drive, then Application Support, then the Microsoft folder and look for folders named "MAU..."

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Office 2016 is not working after updating to Sierra

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