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Office 2016 is not working after updating to Sierra

Hello,


I am facing an issue since i updated the os from El Capitan to Sierra last night, when you open Excel or Word it shows an error report, "Microsoft Excel has encountered a problem and needs to close"

User uploaded file

I sent the report to Microsoft, Re Started the program, re started the computer but unfortunately its still not working, and it's kind of a bad situation since i use these apps at work almost everyday.

Please do let me know if anyone know how to solve the issue.


Thank you,


Thisara.

MacBook Pro with Retina display, OS X Yosemite (10.10.5), FileZilla

Posted on Sep 21, 2016 10:29 PM

Reply
90 replies

Nov 4, 2016 3:38 PM in response to Thisara8

Microsoft seems to be aware of the problem and is recommending those using Office for work not upgrade to Sierra. Great! But too late for me. They offer a workaround by turning off Autoupdate but mine was already off. Anybody found a fix yet?



https://support.office.com/en-us/article/Office-2016-for-Mac-macOS-Sierra-potent ial-crash-issues-cd853ada-1414-4ed3-a4c9-1555343c0f87

Nov 5, 2016 5:55 AM in response to HankPadolsky

HankPadolsky wrote:


Microsoft seems to be aware of the problem and is recommending those using Office for work not upgrade to Sierra. Great! But too late for me. They offer a workaround by turning off Autoupdate but mine was already off. Anybody found a fix yet?



https://support.office.com/en-us/article/Office-2016-for-Mac-macOS-Sierra-potent ial-crash-issues-cd853ada-1414-4ed3-a4c9-1555343c0f87


This is old news. Microsoft has since updated the Office suite.

Nov 6, 2016 4:22 PM in response to HankPadolsky

If you are running Office 16 for Mac you can run the supplied Microsoft AutoUpdate app which will find and install the latest versions of Word, Excel, Powerpoint, etc. It is located in /Library/Application Support/Microsoft/MAU2.0. You can also just launch any of the Office apps and under Help select Check for Updates. This will launch the Microsoft AutoUpdate app too.

Dec 8, 2016 10:36 AM in response to Thisara8

I have exact the same problem. But only when I want to print. I am using a Xerox printer Phaser 8560. They also haven't made drivers for OS Sierra.

Word and Excel close and give me the message you get, but after a while my papers come out of my printer.

I have to re-open word or excel and everything is OK.

But clearly the problem lies with office ! I am using a license for 5 mac's office and I pay every year !

They better fix this !!


Sincerely,

Peter,

Belgium

Office 2016 is not working after updating to Sierra

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