Office 2016 is not working after updating to Sierra

Hello,


I am facing an issue since i updated the os from El Capitan to Sierra last night, when you open Excel or Word it shows an error report, "Microsoft Excel has encountered a problem and needs to close"

User uploaded file

I sent the report to Microsoft, Re Started the program, re started the computer but unfortunately its still not working, and it's kind of a bad situation since i use these apps at work almost everyday.

Please do let me know if anyone know how to solve the issue.


Thank you,


Thisara.

MacBook Pro with Retina display, OS X Yosemite (10.10.5), FileZilla

Posted on Sep 21, 2016 10:29 PM

Reply
90 replies

Oct 4, 2016 11:33 AM in response to MrMarkSpencer

MrMarkSpencer wrote:


How can I install the latest updates if I can't get onto Office to install them?!


Option 1: Go to the Finder, click the "Go" menu and choose "Go to Folder" (or the keyboard shortcut, command-shift-g), paste in "/Library/Application Support/Microsoft/MAU2.0" (without the quotes) and the double-click on Microsoft Autoupdate.


Option 2: Wait until Microsoft posts something on their Office support web site, so you can download and install that.

Oct 10, 2016 1:38 PM in response to Kalpit Vora

Microsoft is suggesting that you turn off the two "auto" proxy settings (in System Preferences, go to Network --> Advanced --> Proxies) and Office may work correctly after that.

https://support.office.com/en-us/article/Office-2016-for-Mac-macOS-Sierra-potent ial-crash-issues-cd853ada-1414-4ed3-a4c9-1555343c0f87


If that's correct - and if you cannot turn off the proxy settings for some reason - then it might help if you turn off your wifi and unplug your ethernet cable, before starting up Word or Excel (essentially going into "airplane mode"). I'm not experiencing the problem so I can't be sure that will help, but if there's no network connection then I believe that the proxy setting won't ever come into play, even if it's still turned on (and it won't hurt to try).

Oct 16, 2016 6:44 AM in response to Thisara8

Apple recommended to update office

but how to update office if its not opening,

I tried the link: https://support.office.com/en-us/article/Check-for-Office-for-Mac-updates-automa tically-bfd1e497-c24d-4754-92ab-910a4074… <----- That is useless and bogus becuase I DO NOT HAVE THE OPTION TO CLICK on "HELP" since any of the apps don't open up at all. Hence, I am unable to choose the update. User uploaded file

For upgrade microsoft says first step is open any Office App ?

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Office 2016 is not working after updating to Sierra

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