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Question: iPad Pro Keyboard "This accessory is not supported by this device"

128GB, 12.9" iPad Pro running iOS 10.1 (problem occurred with previous iOS too).


Smart Keyboard all of a sudden doesn't work. Error message "This accessory is not supported by this device".

Have cleaned contacts, rebooted, hard rebooted, and upgraded to the OS to iOS 10.1. No change.

It has randomly worked a few times, but seems random. One day couldn't type a web address in Safari, next day I could. Hasn't work a few days in a row now.


Thoughts?

iPad Pro, iOS 10

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Apr 6, 2017 11:26 AM in response to mugsymallone In response to mugsymallone

I had all all this nonsense with my iPad Pro and its keyboard after about a years use. Seems the thing that activates the keyboard is a small reed switch (I am guessing) in the guttering just above the keyboard. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. Try it out! With the keyboard attached but not in the support guttering get a small magnet and rub it just above the 1 and 2 keys on the keyboard. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing.


What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. Works for me! I used a neodymium magnet, BTW.

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Feb 27, 2017 2:25 PM in response to mugsymallone In response to mugsymallone

I am the Director of Technology for a private school. We have 54 iPad Pro 12.9" iPads with Smart Keyboards deployed. We gave them out in February of 2016. By the end of the school year (May 2016), we had 4 or 5 students who were getting the "This accessory is not supported by this device" message. Sometimes a hard restart did the trick. Often times, it did not.


We did find that swapping keyboards, many times, would work. What I mean is, two students would come in with the message. We would swap the two keyboards and the message would go away on both iPads.


Sometimes, that did not work and we had to swap them a brand new keyboard.


Fast forward to this school year we have had 12 smart keyboard issues. We found that many of the keyboards that were giving the "This accessory is not supported by this device" message finally stopped working on ay iPad. I currently have 7 smart keyboards that no longer work. I had another student come in this afternoon with the "This accessory is not supported by this device" message.


I really do not think it is software related. I think it is hardware related, probably related to the Smart Connector.


I am in the midst of contacting Apple to see how to deal with the issue.


Bill

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Feb 27, 2017 4:01 PM in response to mugsymallone In response to mugsymallone

Aftee a lengthy chat with Apple Tech Support, it seems there are too few of us having problems to warrant their looking into the problem. They indicated that they would have gladly replaced my keyboard while it was in warranty - it was 2 months out of warranty at the time. My takeaway lesson is to report problems as soon as they appear and get on the record. I did not report my issues because I thought they were related to an IOS upgrade. I still love my Apple products, but I am disappointed in the keyboard and Apple's response.

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Nov 3, 2016 12:28 PM in response to mugsymallone In response to mugsymallone

I Have the same problem. The keypad, which has worked perfectly for 6 months suddenly stopped working - same error message. I cleaned the terminals and it worked for a while - except the 'delete' button would get stuck/go crazy and delete lines and lines of text. Then the keypad stopped working completely. I've closed down and re booted iPad several times, fiddled with a bunch of stuff in settings, and cleaned terminals - it just ain't working.

Youre saying its a software issue - hurry up and fix it Apple...

BTW - there is NOTHING that I like about the upgrade OS: really dislike the new email interface, predictive typing has gone stupid, iPhone keeps freezing, now this. Give me the old OS back please...!

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Apr 6, 2017 3:08 PM in response to jim0203 In response to jim0203

You are basically remagnetizing the metal work which triggers the switch. Because the tolerance here are really tight it is also important to keep the guttering free of any swarf which might be ferrrous. I find I get lots of little metal fiilings stuck to it and these have to be carefully wiped away. Anything that detracts from allowing the two parts to meet will cause a problem. Just been testing my discovery all this evening by tearing the keyboard away and reattaching it and all seems to now be well. In fact I am typing this using the keyboard. Something else which also helps is to lower the iPad onto the keyboard right hand side first and then drops the left to meet. This is where I think the switch lies (Just above keys 1 and 2). If you now have a new keyboard and it works just fine straight out of the box the new example has the required magnetic flux to operate the switch.

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Nov 1, 2016 11:23 AM in response to mugsymallone In response to mugsymallone

I am also having issues also. Started seeing the message about mid October and gradually it appeared more and more. Now, chances are the Smart Keyboard will NOT work when I try to use it. SO frustrating!!!


12.9" iPad Pro, iPad Smart Keyboard, iOS 10.1 (14B72)

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Nov 4, 2016 12:03 PM in response to Mitchinator In response to Mitchinator

Update 2 - I write this update on my new iPad Pro Smart Keyboard having had it replaced at the Apple Store. Took the replacement out of the box and connected it and instantly worked. To me, this suggests the issue is with the Smart Keyboard.


If there is any change here, I will update.

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Oct 31, 2016 5:23 AM in response to mugsymallone In response to mugsymallone

The Device not supported... (iPad Pro/Smart Cover/Keyboard)


I have been having this same problem, sometimes as frequently as every minute.


Keyboard will work sometimes, but it also stops being recognized for no clear reason. Cleaned contacts, no change.


Called support - they essentially recommended turning it off and on again. Errors continued.


When I went to Genius Bar they switched my iPad Pro - I still see the same error every few minutes.


WIll go again and ask for them to change the keypad Unit. This may of course just be software (error has been present all the way from 10.0.1 to 10.1)

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Oct 24, 2016 4:21 AM in response to mugsymallone In response to mugsymallone

I have had this problem too. The Apple support page essentially says "restart your iPad and try again". I've done this, often two or three times -- and still the keyboard does not work! Most unhelpful.


It looks like a software glitch. Why doesn't Apple fix it?

Oct 24, 2016 4:21 AM

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Oct 29, 2016 9:06 PM in response to lauprellim In response to lauprellim

It's definitley a software based problem. It has also gotten worse, not better throughout the 10.1 beta and "official" release. For all the apple products I have spent money on since my first Mac in 1999 or 2000 (17" PowerBook), i can't help but feel like their priority is getting me, especially as an early adopter of all their products (more than I care to admit to here) to drop thousands on another MacBook Pro. I very well may but not until this problem is fixed.

Oct 29, 2016 9:06 PM

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Question marked as Helpful

Oct 31, 2016 5:23 AM in response to mugsymallone In response to mugsymallone

The Device not supported... (iPad Pro/Smart Cover/Keyboard)


I have been having this same problem, sometimes as frequently as every minute.


Keyboard will work sometimes, but it also stops being recognized for no clear reason. Cleaned contacts, no change.


Called support - they essentially recommended turning it off and on again. Errors continued.


When I went to Genius Bar they switched my iPad Pro - I still see the same error every few minutes.


WIll go again and ask for them to change the keypad Unit. This may of course just be software (error has been present all the way from 10.0.1 to 10.1)

Oct 31, 2016 5:23 AM

Reply Helpful (5)
Question marked as Helpful

Nov 1, 2016 11:23 AM in response to mugsymallone In response to mugsymallone

I am also having issues also. Started seeing the message about mid October and gradually it appeared more and more. Now, chances are the Smart Keyboard will NOT work when I try to use it. SO frustrating!!!


12.9" iPad Pro, iPad Smart Keyboard, iOS 10.1 (14B72)

Nov 1, 2016 11:23 AM

Reply Helpful (7)
Question marked as Helpful

Nov 3, 2016 12:28 PM in response to mugsymallone In response to mugsymallone

I Have the same problem. The keypad, which has worked perfectly for 6 months suddenly stopped working - same error message. I cleaned the terminals and it worked for a while - except the 'delete' button would get stuck/go crazy and delete lines and lines of text. Then the keypad stopped working completely. I've closed down and re booted iPad several times, fiddled with a bunch of stuff in settings, and cleaned terminals - it just ain't working.

Youre saying its a software issue - hurry up and fix it Apple...

BTW - there is NOTHING that I like about the upgrade OS: really dislike the new email interface, predictive typing has gone stupid, iPhone keeps freezing, now this. Give me the old OS back please...!

Nov 3, 2016 12:28 PM

Reply Helpful (8)
Question marked as Helpful

Nov 4, 2016 12:03 PM in response to Mitchinator In response to Mitchinator

Update 2 - I write this update on my new iPad Pro Smart Keyboard having had it replaced at the Apple Store. Took the replacement out of the box and connected it and instantly worked. To me, this suggests the issue is with the Smart Keyboard.


If there is any change here, I will update.

Nov 4, 2016 12:03 PM

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Nov 20, 2016 1:59 PM in response to mugsymallone In response to mugsymallone

My "smart"keyboard piece of poop that I was SO excited to splurge on, has never worked. Not even one time. I'm told it is my iPad Pro. And then left hanging.


Am I supposed to buy a new one...? I'm afraid to ask if that is what I am supposed to do because I can't afford to do that...! I should not have even bought this one.

Nov 20, 2016 1:59 PM

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Nov 20, 2016 8:22 PM in response to mugsymallone In response to mugsymallone

I too have experienced this issue with my iPad pro for about a month now. When I am working in an app or just watching a video the "accessory is not supported..." error pops up. They keyboard only works sometimes but not others. It seems so sporadic that I cannot seem to figure out the cause. I have restarted multiple times, cleaned the contacts, and even restored my entire iPad to try and get it to work with no success. I sure hope that Apple comes up with a fix.

Nov 20, 2016 8:22 PM

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Nov 26, 2016 4:29 AM in response to mugsymallone In response to mugsymallone

The problem has to be hardware-related. If I keep the keyboard on my 9.7" pro folded back after a month or two I get the same error. Swapped the keyboard and the problem disappeared.


Apple clearly either didn't intent for the keyboard to nearly always be kept folded behind the iPad or didn't do enough testing.

Nov 26, 2016 4:29 AM

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Dec 2, 2016 6:58 AM in response to mugsymallone In response to mugsymallone

I've been looking for an answer to this for 6 months now. Same issue, same response from Apple. Unfortunately, no Genius Bar nearby to go and beg for a replacement. It sure would be refreshing to see Apple do the right thing on this, but my guess is it will take a class action suit to get a response.

Dec 2, 2016 6:58 AM

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Question: iPad Pro Keyboard "This accessory is not supported by this device"