iPad Pro Keyboard "This accessory is not supported by this device"

I read on another site two suggestions:

1. Some found their connector strip a little bent so the contacts weren't being made so they bent it slightly the other way.
2. Others found that the connector rubber had worn through so the keyboard was getting shorted. You can check this by placing a piece of paper between the keyboard and the iPad except where the connectors are. If the keyboard works, you have found your problem.

The second issue above appears to be my problem. I plan to apply some clear nail polish to the keyboard to insulate the areas that have become exposed.

I have the same problem, but it's not that it's been folded--in fact, I generally have it unfolded and use it as a stand. So, it's not that. I think there's just a short somewhere. I think the only solution is to replace it with another keyboard, as this one is outside it's warranty. Maybe I'll give the Logitech a go. I really think it's too soon to have to replace it completely--shoddy construction if that's the case. Sadly, that seems to be the case with Apple accessories lately. I have to continually replace the chargers for the same reason. They're suddenly not supported by the device. I only purchase from the Apple Store, so it's not after-market problems.

Is Apple silent on this? I've read the "disconnect, restart..." response, but that's not the answer. It started with weird keyboard behavior, missing strokes, etc., then the "device not supported" message, and now I get both, often, and it's basically unusable. I guess it's time to visit the store and swap out or change brands. Bummer.

It has to be a software glitch. I did all the procedures to restart the iPad. I does work but the message comes back. If I do shut down and restart it works again.

Apple, please, take a lot at it. The keyboard worked well for many months. It has to be a but in one of the latest updates.

I have had the exact same problem and it just kept getting worse. Not sure if this helps, but I'm typing this on my smart keyboard after it not working for a couple of days. What I did was go into Settings->General->Reset->Network settings. Of course, once you do that you have to put in all your wifi passwords again but...

So far, and it's only been about 30 mins, no messages. I'll update this link if I get the message again.

I'm joining the thread as well to voice my disappointment. I use the keyboard 95% of the time I'm using my iPad Pro, so a glitch like this is incredibly frustrating. I too have tried all the stated solutions - cleaning, hard restart, updating software, etc., but none provide a viable long-term solution. This is unacceptable when I've owned the keyboard for less than a year. If the product is going to have a problem like this, the length of the warranty / Apple Care should be extended.

It's unclear why people think this is a software - not a hardware - issue. I have the same problem. I suspect the keyboard itself is malfunctioning, but have no proof. I guess that's why this is so frustrating.

Has anyone encountered the same problem after purchasing a new keyboard? I don't want to waste my money if the problem will just resurface.

In my case it worked fine for less than 3 months! I am really frustrated with it.

I went to a Apple Store, and I submitted a complain, they told me they'd have to wait for an arrival of a part (another keyboard?) they have plenty there!

I haven't heard fro them since.

IM running 10.2.1 on a iPad Pro mini with a grey Smart Keyboard and still experience this issue,the keyboard only works if I remove it completely from my iPad and then restart the iPad, then after it is back on I can attach the keyboard and use it. Restarting the iPad with the keyboard on it does not work for me.

I am joining the thread to share my experience and frustration... I have had my iPad Pro and Smart Keyboard since the day they were released and up until a couple of months ago they worked flawlessly then I started getting the accessory not supported message, the ipad would not recognize the keyboard, and the typing went wonky. This leads me to think it's ios related. Does anyone from Apple monitor these threads? This needs to be addressed!!

I have the same problem, but feel this issue is hardware related. Like some other users experienced, when I prop the iPad vertically on the magic keyboard, it works. When it is at its natural incline, the issue returns. I am from the IT industry and this does not look or feel to me like a software bug unless it is somehow connected to its three‐axis gyro which I doubt.

I have had the same issue for months now yet no issue at all for moths after i bought it. Keyboard often fails to connect to iPad Pro and screen keyboard appears instead. If you clean contacts or press down in the iPad it seems to make little or no difference. Often keys stick and delete everything you have typed or enters lots of spaces. Often there is a sudden lag and you think nothing is typing and then some of the text appears but not all. Not at all good Apple. Going to have to return and get a Logitech one.

This has been happening to me for months now, and I've sort of been ignoring it. I just noticed today that the problem appears to be mechanical: of the three metal connector "nubs" on the keyboard, the middle one is noticeably more recessed than the outer ones. I suspect I'm getting the "not certified" and "not supported" messages because only the outer two nubs are making contact.

I had this fault on my iPad Pro 9.7" when using the Smart Keyboard. Restarted the iPad, tried a soft reset and then a hard reset, but this didn't fix the issue. Phoned Apple, and it seems be a known fault. Apple booked me an appointment at the Apple Store; after five to ten minutes the Apple Store technician had done some basic troubleshooting and confirmed that there was a fault with the keyboard and that Apple would replace it.

Definitely worth speaking to Apple about this: they might ask you to restart or reset your iPad first, but I think it's likely that you'll need to get a new Smart Keyboard.

It's definitely a hardware issue and on the keyboard not the iPad - if you swap a new keyboard it works instantly and reliably

Just swapped mine in the Apple Store as still under one year warranty when bought it at same time as the iPad Pro

Could be he connector pins possibly else a ribbon cable frayed inside