iPad Pro Keyboard "This accessory is not supported by this device"

The fridge magnet trick works very well. Connectivity is restored. Thanks for the tip

Have you tried calling Apple Support?

‘Same here. I finally said “**** it” and just ordered a used replacement keyboard off of eBay.

Update: The magnet trick stopped working. So I finally gave up and bought the Logitech keyboard case. It is a far superior product.

Unfortunately, the regular magnet didn't work for me, I had to use neodymium magnet.

Aftee a lengthy chat with Apple Tech Support, it seems there are too few of us having problems to warrant their looking into the problem. They indicated that they would have gladly replaced my keyboard while it was in warranty - it was 2 months out of warranty at the time. My takeaway lesson is to report problems as soon as they appear and get on the record. I did not report my issues because I thought they were related to an IOS upgrade. I still love my Apple products, but I am disappointed in the keyboard and Apple's response.

Is Apple silent on this? I've read the "disconnect, restart..." response, but that's not the answer. It started with weird keyboard behavior, missing strokes, etc., then the "device not supported" message, and now I get both, often, and it's basically unusable. I guess it's time to visit the store and swap out or change brands. Bummer.

My 8 month-old keyboard is now doing this all the time and the "this device blah blah" comes up when I just want to attach and use it as a protective cover or stand, but I still have to keep dismissing the annoying notice that it is not a supported device over and over!

Unfortunately, there is no Apple Store within a hundred miles of me. Where am I supposed to take this thing? I can't even make out the serial number that is so tiny and haphazardly-printed on the fleece-like material, to give someone online. Is there a way to get the keyboard serial from the connected iPad, like you can with peripherals attached to an iMac with the Apple Profiler?

My "smart"keyboard piece of poop that I was SO excited to splurge on, has never worked. Not even one time. I'm told it is my iPad Pro. And then left hanging.

Am I supposed to buy a new one...? I'm afraid to ask if that is what I am supposed to do because I can't afford to do that...! I should not have even bought this one.

I too have experienced this issue with my iPad pro for about a month now. When I am working in an app or just watching a video the "accessory is not supported..." error pops up. They keyboard only works sometimes but not others. It seems so sporadic that I cannot seem to figure out the cause. I have restarted multiple times, cleaned the contacts, and even restored my entire iPad to try and get it to work with no success. I sure hope that Apple comes up with a fix.

I've been looking for an answer to this for 6 months now. Same issue, same response from Apple. Unfortunately, no Genius Bar nearby to go and beg for a replacement. It sure would be refreshing to see Apple do the right thing on this, but my guess is it will take a class action suit to get a response.

First I had to PAY to replace a iPhone 6+ with touch disease, not after 8 months the $169 keyboard is not supported on my iPad Pro. Great release version ten. I know you must have needed to clear errors in the Apple Watch. Glad I NEVER purchased an apple computer. I am sure Steve Jobs would hate how his company is being operated now. Going to short apple stock see if I can break even that way- thanks Apple

I have just upgraded to 10.2 but still have the same error message - contacts are clean. There is clearly a problem with the keyboard or the software. Unfortunately the reason i rely heavily on the Ipad pro is that I am travelling and a very long way from the nearest apple store.

Has anyone seen a solution?
And on a separate point could anyone explain to me how in any way the existence of these forums/discussions counts as support when there is no solution, and not even any acknowledgement from a representative of the company that there is a problem???

I'm joining this thread to show my disappointment with the Smart Keyboard too. I thought I had an isolated problem but after seeing your complains it's obvious there is a problem with the keyboards. I have the exact same problems as you have. From time to time stops working and sometimes with the message "device unssuported".

A 170$ Keyboard should not present this problems 😟

Not cool Apple, not cool at all.

Waiting for a recall too.

This bug exsists since the first iOS 10 beta. We found two solutions and a workarround.

The bug gets silenced if the keyboard gets disconnected from the iPad Pro. However it does quickly reapear after the pad goes into sleep.

The two solutions are dead simple. Stop using an iPad or stop using Apples NotSoSmartKeyboard. No issues with blueetooth keyboard here.

Honesty, Apples software quality isnt that good anymore. AppleTV 4 freezes after each return from slumber for up to 5 minutes. SmartKeyboard stops working with a modal Dialog blocking the iPad during productivity and all iPhones and iPads that got updated to 10.x reboot overnight, leaving you with an inoperatiive touchid next morning. List is longer, but there is no point in complaining here or to apple support.