iPad Pro Keyboard "This accessory is not supported by this device"

Contacted Apple support, they claimed because the issue is not listed on Exchange + Repair Extension Programs - Apple Support webpage , it's not covered. So, basically they claimed there is no warranty extension . Does anybody have any suggestions ? Is there actually a warranty extension for late 2015 12.9 inch Smart Keyboard ?

Totally frustrated .

Does anyone know what proof of purchase Apple requires to receive the replacement? I’ve had my keyboard a little over a year, I purchased the iPad from a former colleague of mine & the keyboard from someone off of craigslist. Will have to provide proof of purchase when asking for a warranty replacement on the keyboard? If the warranty has been extended to 3 years, then it’s only logical that it would still be in warranty as the Smary Keyboards have only been out roughly 2 years now (if i’m Not mistaken)

I have the same error.

It started as keyboard malfunction almost one year after I bought the device plus the keyboard.

Now it is a nightmare. Neither Apple nor their country representatives care about the problem.

The keyboard is unserviceable. Even if you pay, they can’t fix it.

The only “solution” they present is to “replace” it with new one for the price I bought it.

No, I will not pay an additional GBP150 tax to Apple for a device I took care of like my own eyes.

Farewell Apple, I‘m buying your products for 25 years.

No more.

I’m having the same problem, I bought a new keyboard and it works sporadically. An example of this is this very message, I had to type on the ipad until the word keyboard, then it started working!

Very frustrating and the fact I have ended up buying two keyboards makes it worse!

Wow am surprised that a device we took the time to pay and accept the cost for malfunctions at this level with no patches, updates, or cost coverage on a new keyboard to appease to their customer base. We rely on these devices to work, am sure the people peddling these when they are looking to buy a boat or house in the Hampton's if the smart devices on something they paid $5-15M they would be pretty ******.

I have the same issue as stated and tired some of the other fixes. I get the message several times repeatedly every time I use my iPad Pro with Apple Smart Keyboard. Those fixes worked for a few hours or so. I tried this magnet fix earlier today and the message stopped appearing. If it lasts for more than a few hours I'll let you know.

I have the same issue and I just read all the replies over the last year and I have tried everything and absolutely nothing worked. I am giving up on Apple here. Switching to Logitech. Entirely frustrated that this issue is obviously not a rare occurrence with users and there seems to be complete silence from APPLE on the problem. I have been increasingly disenchanted with the apple products lately. I would definitely not recommend purchasing the keyboard to anyone. Wish I had read more reviews before I bought it.

I bought my 9.7 pro with the Apple keyboard and replaced it with Logitech's keyboard-case mainly because the Apple keyboard didn't give the iPad enough protection. THEN I started getting all those errors with that first Logitech keyboard-case. Still, I bought another Logitech keyboard-case recently, and it's performed fine so far. No errors. I’m using it now to write this reply. Logitech seems to have ironed out the errors. I only get keyboard to iPad connectivity errors if I’ve got the case a not normal alignment. With it on my lap and typing — just fine, no errors.

Jonathan

I have the exact same setup.I am experiencing the same issues. Apple Support is going down the tubes. For as much money I have spent on Apple Products over the years, you expect more. This is my favorite product and most frustrating. Come on Apple!

I too have this infamous keyboard ‘accessory is not supported by this device’ defect. I purchased my iPad Pro and Smart Keyboard in Australia where I was living at the time. I now live in Europe. I contacted the Apple Help Centre and was told that I would have to take my keyboard back to Australia to get it fixed. It was claimed that under Australian law Apple have an obligation to fix this problem, but not so under European law. For a global company to make this arguement is pathetic. We live in a global environment, Apple should honour the conditions under which the keyboard was brought wherever I am in the world.

The Help Centre tried to argue that local laws prevent Apple serving my keyboard. This is nonsense, such laws set minimum requirements not limits. A company that wants to operate globally should determine its service standards by best practice anywhere in the world, not what it can get away with in one country to another.

This has been a very disappointing experience for a committed Apple user and one that will be reflected in future purchases.

I have the exact same problem now. Now as I am typing, smart keyboard stopped working and didn't work anymore! Really disappointed this one from apple! That high price should extend some years, now just 1 year and 3 months as I am out of luck!

I found a solution to this problem! After failing to contact and get support from apple, I did some experiment. I guess that the problem is connection issue as conductive material in smart keyboard cover somehow lose it's property. So I dipped the part of smart keyboard ( actually half of the keyboard that is not keyboard part) in the water to facilitate conduction. It is highly suggested to avoid dipping all keyboard because there is sensitive circuit in keyboard part! Good luck!!

I was thinking this was a problem with harware too more than a software issue, but actually never thought it could be related to the magnets (not sure if this is also my case and mostly everybody else‘s case too). Can you please tell me if this worked for you in the long term? Would appreciate your reply, thanks!

I am having the same problem but now, this is causing my battery to drain. Not sure if it is because the keyboard is continually looking for the smart connection causing the display to stay on? My iPad was fully charged yesterday morning and when I returned 8 hours later, it was down to 9% and I know it was not touched by anyone during this time.

I have the same problem, and have had...didn’t last long at all before it started. My husband got it through his work rewards program, or I most certainly would have returned it. I guess I’m just another one of those 3000 or so who reported on this blog alone, yet too few of us to fix the problem??? What is the magic number? So disappointing as I really wanted to go with apple products that used to be known for stability. I’m having the issue daily...mostly multiple times. I’m texting this vs. typing. 😟 I have cleaned the contacts, wiggled the iPad to seat it better, and only thing that helps is completely rebooting...and gotta tell you it’s a pain when you are in the middle of something. I’m probably going to have to find an off-brand Bluetooth keyboard before I go any crazier.