iPad Pro Keyboard "This accessory is not supported by this device"

Nice! I don't think they will replace mine...but who knows, it's a definite no if I don't! 🙂 I found an old jet tech blue tooth keyboard that I had before this issue and may go with that, if they don't. Just wanted to keep the weight down with this bigger iPad. But it is almost useless now, so if you all are under warranty, get it replaced while you can, as it only gets worse! Thank you for the reply!

Since two months, I have issue about “This accessory is not supported by this device” from using the Smart Keyboard on iPad Pro 12.9 inches. It has multiples warning, sometimes more than 10 times consecutively. Should I reclaim the new keyboard from Apple ? My keyboard is still within the waranty time preriod.

So after trying the magnet magic for the first time successfully, the magic is gone and the keyboard is literally dead. Lost the receipt, so my chances of getting the keyboard replaced is closed to zero :-(. Do I need any special magnet?

I am so frustrated with this issue that I think is time to move to Microsoft Surface family. I am writing this message from my in-screen keyboard. Now there is now way to make my not-so-smart keyboard to work

Can someone at Apple just tell me if it’s their crappy keyboard or the iPad that is the problem? Because if it’s just for the keyboard then I’ll go out and buy a new one. But if it’s the iPad and I go out and buy a new keyboard, someone other than me is going to have a bad day.

Brilliant iPodge. I have scoured the web for a solution, was so close to buying a replacement, and then another site (https://www.saintlad.com/ipad-pro-smart-keyboard-says-this-accessory-is-not-supported-by-this-device/) noted your solution as one of several others that finally worked.

Thank you for sharing and saving me further time and money.

i know of three iPads with the “Apple” Smart Keyboard experiencing this problem. I am on my second Smart Keyboard and it is now experiencing this issue a about a year after purchase. None of the suggestions work. Apple should refund and replace my two defective keyboards.

Yes, everyone should watch their warranties. I went into an Apple store, gave them my serial number, and they said I waited too long for the warranty. If you're having problems report it as soon as possible. It's a bummer that the real apple keyboard doesn't work, it's really nice to have when it's working.

It's 2020 and this keyboard with IPad Pro (12.9 inch) is still a major problem. First, it won't connect even after cleaning contact several times and turning off/on many times. "Accessory not supported" flashes every time and sometimes every 2 or 3 seconds.

This is my second keyboard and I am running software version 13.3.1. I can't afford to just keep buying keyboards.

What's up Apple because you still have not fixed this issue i many years!

I have tried cleaning the contacts, using the magnet, turning on and off the Bluetooth and I am still experiencing the problem. The magnet thing works every now an then, but sometimes not at all.

Do you think Apple just wants us to keep buying new keyboards? That is my guess as to why Apple has not yet fixed this issue. It’s too bad, I really liked this keyboard.

The issue is still NOT fixed. I suspect Apple does not know what is happening and not having a keyboard makes my IPad Pro much less of a valuable tool.

Perhaps Apple just wants us to buy more keyboards? But they are a very savvy organization so this attitude would work against their brand?

I have this problem with 2 iPads, my pro displays it every 5 seconds disrupting work as it lock everything. Sometimes I have 20 of these messages queued up and can only resume work when hitting OK 20 times. POS keyboard, the should do a recall, free of charge

Does Apple read any notes from our Apple Community. I never seem to get a reply from someone at Apple? Is this simply Apple's arrogance about their product and to heck with their customers?

Why can't they solve this or as others have stated, develop a trade in program?

In the past, I’ve posted criticisms like this which, frankly, resulted in them cutting me off. I do think it’s up to Apple to solve this problem. This is a defect. It needs to be corrected. I’m willing to live with any solution, and of course a trade-in policy would be nice. Most importantly I would like to know that I’m not going to buy a new iPad and have this happen again!

I feel you pain as I spent 80 minutes with support and several hours on the help site. The support people are nice but as I have said before, Apple has NO idea how to fix this mess. Buying a new Apple keyboard is very expensive in Canada so that is not an option.

If Apple is so smart and I believe they are , maybe they could download an app fix. I just don’t think this is on their radar.

Mr Cook, we will buy new products but you need to fix the old products too.