iPad Pro Keyboard "This accessory is not supported by this device"

I posted earlier about this keyboard from HotLife which works great for my iPad 9.7. They make one for the 12.9 but doesn't have lighted keys.

https://www.amazon.com/Keyboard-Magnetically-Detachable-Wireless-Released/dp/B07SYKBT68/ref=sr_1_6?dchild=1&keywords=HOTLIFE&qid=1591310483&sr=8-6

Oh my god, you sir are a legend!!!!!!!!! I rubbed the magnets exactly where you told me to, it’s working just like the day i bought it. However, its just that my caps lock button is acting weirdly, not that i mind since i can always just use the shift button. This was a 5 year old Smart Keyboard. Thank you so so so much!!!!!

I have been having this issue for months. I can't believe that it's been 4 years and nothing has changed. I read all the comments and how far back they go. I've cleaned, upgraded software, etc.. Very Frustrating!

Sorry to hear that, Bonney. The nice thing is that neodymium magnets are cheap and easy to get, so @GoldensRule3, if a regular one doesn’t work for you either, you can grab them at a hardware store or online for a couple of dollars for half a dozen small ones, which are plenty powerful. I hope you’re frustration free soon!

THANK YOU, iPodge!!! I had not used my keyboard in roughly a year and kept searching to see if I could find a solution. I had just about given up when I found your response. I was ready to submit to Apple’s planned obsolescence. I still have the first gen iPad Pro with the first Smart Keyboard, so it’s been a good five years now.

Have you noticed the screen flickering at all when you got the keyboard to work again? This keeps happening. Though, I’m so happy it’s finally working, I almost don’t care!

I posted the above and that was true for a while...now I am finding that the magnet does not work that well all of the time. Does anyone think that the “updates” that have been put on our iPads are causing this problem? I am also wondering if anyone from Apple tech has been able to see how frustrated many of us are. Seems a waste of money to have the keyboard when it does not work most of the time. One would think that Apple would want satisfied customers instead of frustrated one.

I have had a similar issue on and off for months. As of yesterday, it will not work at all. I have restarted many times. I have cleaned the contacts and the strip that attaches to the iPad side. The software is up to date. Nothing makes it work. So bummed out.

I see a lot of great suggestions for cleaning, magnets, etc.. I wish you luck, but unfortunately it's only a very short temporary fix. I used to do that all the time and get short term results. It's now escalated to where I can't even have the keyboard with the protective cover attached to it.

[Edited by Moderator]

Great deduction, worked like a charm. Had to repeat it on several points with the according polarisation, so do not rub it with the same polarisation along the top part, but always just on the points where you feel the force of attraction.

Hi found this post very helpful. This is my second 9.7 iPad Pro keyboard (replaced already once by Apple) and it stopped working. I have a magnet at hand in the kitchen and tried it and it works so far. Thanks much.

This incompatibility of the keyboard and the screen is becoming more and more frequent. Very difficult particularly when typing a long document. Can a new keyboard be purchased that will work with the screen? (The “accessory is not supported” just popped up in the middle of writing this.) And then it reverts back to the keyboard being usable. Surely Apple can do better than this.

I was disappointed in the short life of my keyboard until this solution worked for me. I have not succeeded in re-magnetizing the connections, but I'm sure I'll figure it out with a couple more tries. Thank you for sharing.

Update - iOS 10.1.1 (14B100) and no change to the issue at all.

I guess it is time for Apple to perform a recall on this Keyboard.

It didn't work for me