Samsung Portable SSD T1 support

Hey Palorim,

Yeah, I saw your first reply in my e-mail, but when I clicked on it, it brought me to an Apple site that said I was not authorized to be there - that was strange.

So back to the T1 SSD. Don't get me wrong here - I've used lots of Samsung products and peripherals. For the most part, I've been pretty happy. I use to be happy with the T1. However, in this day and age of yearly OS upgrades, not providing new installation software for your product is horrible. So, 10% of the people cannot use your product on their main computer, even with a "clean install" with nothing added. You're aware of the issue and have plenty of crash dumps and you can't "fix it" really - it's your product and software. It's not a matter of you can't figure it out - it's you don't want to figure it out.

And for those customers - they are told, no you don't get a refund, no we won't swap with you for a new T3 replacement. Go back to the "old" software, or use an old computer only. It's a PERIPHERAL device - just like a printer or other external drive. (By the way, I have 4 other external drives from different manufactures - all work just fine.)

If you are not going to stand behind your product that is less than two years old, why would I want to by another one of your devices??

What's that saying, "Fool me once, shame on you; fool me twice, shame on me." Seems like it doesn't matter what the device happens to be, something is wrong with the company at this point. (and let's not even start on the Note 7 denial)

I mean, I don't see them denying the Note 7 issue, they issued a recall, discontinued it, and are telling people who don't do the recall (for some reason my friend refuses to return his, even though there's a chance it might blow up on him) not to use it. Also, technically its different parts of the company since SSDs are handled by Samsung Electronics America, and the mobile stuff is Samsung Telecommunications America...so different teams, support, engineers, etc.

I see it this way, if you have like 10 of the same systems with same parts, OS, image, etc and it works on 9 out of 10, to me, the issue is the system, not the software or "peripheral".

I'll skip the whole Note 7 thing -- that's a whole different can of worms.

We will have to disagree on this one. When 10% of your customers are having a problem with your product, the answer is to try to fix it. In Samsung's case (and you seem to agree) that those 10% of the users of their product don't deserve their assistance - even though the company acknowledges that it is a known problem.

Any other company, Microsoft, Verizon, HP - would be concerned if 10% of their customers could no longer use their product. If you have an APP for example, and Microsoft, Android etc update their OS and your app won't work for 10% of the people, you try to fix it.

NEWS FLASH, companies ALWAYS update their products.

Fundamentally Samsung just doesn't care about those 10%. They are comfortable with that and it appears, so are you.

They have an issue with their product. If they released it today and it didn't work with 10% of the computers, they would just say tough - that's the customers problem. Which once again, is why I'm done with them. If that's your mindset as a company, then I can take my business elsewhere - and hopefully thousands of other dissatisfied customers will too.....

Hello,

I have the same error message after installing the t3 software. Did you ever figure our how to circumvent this?

thanks

The only solution I've found is to connect the T1 to a Windows computer and remove the encryption, and then not use that feature.

Hi there... sorry, have you fixed it?

I still dont know what to download or how to fix it 😟

best and thanks

M

@derka derka really thanks from italy - i was ready to format my t1 SSD-500.

but now it works again! Samsung should uopdate the T1-driver section too because normally nobody T1-users check in T3-manual & user guide!

However...i've a question: maybe do you know if there's a way to delete the Samsung Software (w/Password detectiion) for the future? I would have a normal access to my partitions when i connect the SSD in my mac.

Do you know if it's possible ?

Thx again for supporting!

I was having issues with the T3 s/w crashing.

I logged in as an admin, then ran the T3 s/w, and it successfully loaded the updated driver and required a reboot.

On reboot, the T1 came back, and prompted me for the decryption password.

I use AppleCoreStorage for the encryption, not any that the T1 might supply, so there may be other issues for other configurations. I also have a T3 (which was working fine prior to the above steps), tried the native encryption then immediately wiped and re-installed using OSX-based. Having to send your SSD away to be reset if you forget the password is a non-starter. IIRC, that was why I selected the OSX-based.

Anyway, prior to the fix described above, the device failed to show up in the USB device tree, and subsequently is fully functional.

Here is the link to the T3 s/w I just used:

Download