iOS 10 Black Screen Spinning Wheel

What you did than?

Hello,

Just wanted to add my two cents to this on what has worked for me so far. It might help other folks.

The two apps I had that created this crashing scenario were Outlook and Habitify. Uninstalling either of these would rectify the problem. However, it seemed more like an OS issue. I stumbled across another post (I can't remember where) that suggested turning off iCloud for Notes, then turning it back on so that it can resync. Instead I did it for all the iCloud services (mail, reminder, etc). This helped resolve the problem.

Another thing that the Outlook team suggested was to reset the Outlook account settings under Outlook > settings > accounts > reset account. This seemed to work as well but I'm not sure if it was coincidental.

Anyhow. I'm happy to report that I have had no crashes for several days and I can use both of the apps listed above. Hope this may help somebody if your scenario fits mine exactly.

I could repro without Outlook installed and this issue repros for me When using Facebook and other apps. I opened a ticket in the Outlook app, and they told me that they had contacted apple and can confirm apple knows about this issue and that it is an ios 10 bug. I am a first time apple customer and didn't realize apple would let a community thread like this go on for so long without addressing it at all (yet tell other companies it's a bug). At least it sounds like they're aware - would be nice to see apple stand tall and come clean out here to put this issue to rest

Unfortunantly, it looks like the 10.1 update today doesn't fix this issue. This has become incredibly frustrating.

I had this issue exactly 10 days after receiving my brand new iPhone 7. I contacted Apple Support several times. Many restores and complete factory resets were done where none of my old content was put back on. The issue persisted and I was told to go into store and get a new iPhone 7. So I did this and had a great experience. Thought it was the phone after that because nothing was happening and the phone has been great.. until a few hours ago. Boom, the black screen and spinning wheel returned for 3 seconds when I opened snapchat. I have had this phone for 12 days and then it happened. Seems weird to me. Upgraded to 10.1 after that, and will monitor if this happens again. This is a nightmare. Apple needs to fix this software glitch, its incredibly inconvenient. What I have taken from this is it really has nothing to do with the hardware, and restores and resets don't seem to do a thing. Just need to wait for a fix.

Running iOS 10.1 (14B72) and was having this same problem several times per day. I removed the Outlook app yesterday and have not had it happen one time since. Fingers crossed!

I just upgraded my phone to a 7, hoping this issue wouldn't follow me. Unfortunately, it's still happening.

Same problem for me with 10.1. Turned outlook notifications off and will see if that works. However, will eventually need notifications back on.

This is happening consistently for me and my spouse's phones. Waiting desperately for a fix from Apple.

Mine happens a couple times a day, iPhone 6 plus on 10.1.1. Has been happening ever since 10. My wife has a 6 and has had the same issues since 10 as well. Doing a restore does no good.

Turning off the outlook app notifications solved this for now but this is not a long term fix. I tried to submit this to microsoft support also.

Yeah, I have the Brand New iPhone 7 Jet Black, so should NOT be having these problems because it supposedly has the right hardware to handle the New OS. Unforauntely I have had a few bugs here and there, HOWEVER, I seemed to be able to fix the problem using a reply posted below:

Here's what I did:

1. Make sure your iPhone is unplugged from the socket or the computer.

2. Hold down the POWER button plus the VOLUME DOWN button SIMULTANEOUSLY. If it works, the screen should power off almost immediately.

3. Connect your iPhone to the computer. (when I connected to the computer, my iPhone automatically turned on and was ready to be used again).

This issue happened to me on the NEW IOS 10.1.1 which just came out, so Apple clearly has not "Fixed" the problem yet with a Public Update. I would like to see that soon considering the amount of $ invested

I did a factory restore to version 10.1.1 today because of this ongoing issue. Within minutes, I got the black screen with spinning wheel then a request for my security code. Save yourself the time of doing a restore as this article suggest. There's still a problem and restoring it will not help.

I have still not had it happen one time since I uninstalled the Outlook app a few days ago.