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iOS 10 Black Screen Spinning Wheel

Been using iOS 10.0.1 for about a week on an iPhone 6 and it's buggy. The issues below have only occurred since upgrading to iOS 10. Please fix in next release or provide solution.


1. Random black screen with spinning wheel. The upgrade went fine, so not that black screen. But at least daily my phone becomes unresponsive and shows a black screen with spinning wheel. After 5-10 seconds I'm prompted to enter my passcode as if the device has restarted. I'm not the only person experiencing this - and even managed to capture the image below.


2 - I've enabled the 'rest finger to open' option under home screen accessibility, but this doesn't always work. Again, about once a day, resting my finger to open results in me being prompted to press the home button to unlock. Each time this has happened I've checked and confirmed that the 'rest finger to open' option was enabled.

User uploaded file

Thanks

iPhone 6, iOS 10

Posted on Sep 22, 2016 12:16 PM

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213 replies

Oct 18, 2016 8:36 AM in response to micmiller01

my problem with my 7 plus persists, even with very few apps, facebook, instagram, YouTube. I've restored the software using iTunes and I've erased everything to start as a new phone. nothing works. Still closes the app and gives me the loading circle at random with any app. Very frustrating. im going to make an appointment with the apple store this weekend And hope for a new device. Even though its clearly a software issue That's happening on multiple different models. I asked an apple support representative if they are aware of any issues related to this and they say no.

Oct 19, 2016 3:21 PM in response to micmiller01

Same problem here. Randomly, 2-3x a day, my iPhone 6 goes to a black screen with a spinning wheel while I'm unlocked and using an App. In my case the situation resolves itself after 10-30 seconds and the phone returns to the lock screen where I have to enter my code again. I do have Outlook installed and I've turned off notifications to see if that helps.


Bottom line is that the IOS architecture is built to prevent this type of issue from being created by Apps.

Oct 20, 2016 8:35 PM in response to micmiller01

My situation:

Last night after updating to 10.03, my phone became unresponsive. It was working but suddenly it stopped functioning. I tried to power down to restart and got the spinning wheel. I could not power it down. Thinking it needed to be plugged in to finish some part of the update, I left it plugged overnight. In the morning it was still spinning. I tried pressing power and home buttons simultaneously. I tried volume - and power. I plugged it into itunes to reset. It would not read. I went to icloud and find my phone.It couldn't be found.


The Fix:

I let it spin, unplugged all day until it died.

I plugged it in and let it charge a little bit, entered my passcode and it worked.

Oct 21, 2016 12:25 PM in response to Dcitino

I opened this thread and finally have a solution that's worked for for me. It's a factory reset but initially don't do this via Settings > General > Reset > Erase All Content & Settings. Instead, follow the instructions to 'Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings', in particular steps 5, 6 & 7 under 'Restore your device to factory settings'. Of course make sure you backup before proceeding.


The process downloads and installs a clean version of the latest iOS. When your iPhone restarts, avoid the temptation to select 'Restore from iCloud Backup' (or iTunes). Instead, 'Setup as New iPhone'. Think of it as a clean install of iOS 10.0.2, as opposed to one that's gone through several updates. You can then test things out for as long or short as you want to confirm the problem doesn't recur (I went for 24 hours).


Assuming that works you'll of course want your data and settings back. Only then use Settings > General > Reset > Erase All Content & Settings. But this time, when your iPhone restarts select 'Restore from iCloud Backup' (or iTunes). You should then be free from the black screen spinning wheel. Hope this works for you all.


Thanks to Amanda at Apple for working with me over time and eventually convincing me to try out these steps.

Oct 21, 2016 3:12 PM in response to micmiller01

While this may have been a fix for you, this doesn't explain how there are multiple people in this thread (including myself) who have brand new iPhone 7/7+ devices that have been seeing this issue. I'd understand if it were an older iPhone that had an upgrade from iOS 9 to 10 or if your new iPhone hardware was set up from a cloud or iTunes backup, but for a completely new iPhone that shipped with iOS 10 set up as a "new iPhone" to have this problem?


I wonder if you may still see the issue, but just less commonly now. This is what happened for me when I tried the steps you describe.

Oct 22, 2016 3:39 AM in response to micmiller01

Well the problem for me on iPhone 6 seems pretty obvious now. iOS 9 was solid with outlook installed. And the deadly wheel spin started happening right after iOS 10 updates. It last for about several weeks now with around 5 black screen spins per day. Just for the sake of it I uninstalled outlook and there has been no spin wheels for more than a week now.


It really seems there is something wrong here in between iOS 10 and outlook. iOS 9 was solid but once one 10 it started happening. Really not sure who to blame here, while outlook can cause this issue but iOS itself should be able to manage the situation.


If I still have a change I would rollback to iOS 9 until this gets resolved.

iOS 10 Black Screen Spinning Wheel

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