iOS 10 Black Screen Spinning Wheel

Upgraded from 6s to 7+ with a backup and restore. Phone was reinstalling apps from the cloud and it started running slow. I tapped messages and it froze and then went to this screen and got stuck.

What's weird is my 6s had 10.0.2 but the 7+, despite being backed up from that phone, is running 10.0.1

Also having this issue, and I'm replying hoping it will raise the awareness of the issue to Apple. In addition to the black screen with the loading icon, I'm also seeing the phone app become unresponsive and I'm having to manually close it and reopen to be able to make calls. If a smart phone can't operate as a phone, and it crashes when you use it as a computer, it's really just an expensive paperweight you are carrying around!

Thank you Regina_M.

My iPhone 6Plus was playing music from iTunes, when I went to update several apps.

The screen was unresponsive as it froze between screens.

After 4 - 5 minutes the screen went Black with white spinning wheel.

Was trying holding Power button, nothing happened, kept spinning.

Tried pressing the button at bottom of screen, no response, kept spinning.

Found your instruction steps but it took almost 1 full minute before it shut down completely.

Then the Apple start symbol came up and took about 3 - 5 minutes before my screen came back up fully.

Thank you!

Agreed, there is no real (known) workaround to this issue - this is a core OS issue and does appear to be linked to TouchId as it's usually when I press my finger on the touched that it repro's. Also, when it fails it locks the screen and forces a re-sign in with a pin OR TouchID which usually works.

Anyone from apple work on these forums or is this their "Strong Silent Type" response to issues like this? It's my very first experience with an apple product and I definitely see the "We know better" attitude in the iOS, but the "ego" aside, this is just a bug that needs to be addressed IMO. I'm hoping the ego that is prevalent in iOS isn't also prevalent in the support of these forums.

My 5s does the same on 10.0.2 will be working fine and cuts to the data wheel for a few seconds as if it has ran out of battery. Then I can press the power button and it comes back on at the home screen! Come on Apple get this sorted out.

on

I'm sorry it didn't do the trick for you. In my case, it's helped immensly. I suppose the problem could still persist, but it hasn't happened since I changed the setting a few days ago. I hope Apple comes out with a fix for those of y'all that are still having trouble.

This condition has been striking at the worst possible time for me. Today, it delayed me from making an important (time sensitive) phone call.

After trying all the suggestions of resetting/restoring with no luck, my phone (iPhone 6) has officially become unreliable using iOS 10.

I would like to downgrade. Does anyone know how long Apple will continue to support/sign iOS 9?

Iphone 5, replaced battery and charger port a few months ago, working fine on Ios9, upgraded to IOS 10 this week by accident (didn't want to do this, because 9xx was working fine no issues for me, why upgrade). Now get multiple times per day this same issue- black screen, spinning wheel, and goes to lock screen when done, like a reboot.

I Haven't found any correlation whatsoever mine crashes like this mul times per day and doesn't seem to be when I am using any one app. Furthermor, no iOS app should be able to crash the whole user experience such that it punts you out and forcea another touchid Auth. apples got to get this fixed as it's a problem triggering a lock out of the phone, not good.

I Have this exact same issue on my 2 week old iPhone 7plus and previously on my 6 before I traded up. Black screen few seconds with circle then asks for my security passcode. It crashes usually in apps from FB, imessage, safari, and snap chat... but ive favtory reset a few times, today I reset and set it up as a new phone but still happening. one time it crashed and I had to bring it to the Apple Store for them to reset because iTunes couldn't even help me recover it. It's frustrating. if anybody gets any answers please let me know !

I've also noticed that my volume CONSTANTLY resets to about 75% loudness. I think this happens after the crash. Do you know how annoying it is to be in bed, catching up on current events only to have a video start playing at 75% volume??

Is anyone else experiencing the volume change back to 75%?

I found the same issues with my IPhone 6 , the bigger issue was I plugged it in at night to charge and when I woke up and unplugged it the screen was black and never came back on I did everything apple told me to do and the screen doesn't come back , but when plugged in shows its recovery mode on Itunes

iPhone 7+ owner here for the last couple weeks, have also been experiencing this exact same issue (crash to lock screen after black screen + spinning circle for a few seconds) So far the most trouble I have had has been when trying to take a picture, be it from the stock apple camera app, to using the stock notes app and adding a picture, or trying to take a picture with imessage, telegram or snapchat. I too use the Outlook app for work but have actually never seen that cause the crash to lock screen. My wife has an iPhone 6S running iOS 10.0.2, takes loads of pictures a day as she sells online and has not once experienced this issue.. Frustrating indeed!

I'm having the same issue. I've had this iphone 6 for over a year with no problems. I updated probably a month ago, still no problems...until this morning. Checked the weather and since then (over an hour) have the black screen/spinning circle. Does not shut down with power/volume and I do not have outlook installed. This is aggravating.

I think it's pretty difficult that we're talking about to issues in this thread, which might not even be related to each other. Might also be the reason why Apple already recommended a solution on an issue that hasn't been mentioned by the OP.