Warning: Be wary of installing Trusteer Rapport on macOS Sierra

Just a word of warning to users who have upgraded to macOS Sierra – I would be wary about installing and using IBM's Trusteer Rapport software as it does not appear to work correctly with Safari 10. Although this may not be the case for all devices running Safari 10, it certainly has caused problems on both my Mac and someone else's on this thread:

Safari 10 High CPU Usage

High CPU usage (and therefore high battery drain) is the main problem I have experienced with this. If you already have Rapport installed, perhaps try using Safari and check its CPU usage in Activity Monitor to see if this problem is widespread or only limited to certain devices (mine included).

Rapport has constantly experienced problems on my Mac – in OS X El Capitan the icon wouldn't appear in Safari 9.1.3; in the public beta of macOS Sierra the installer kept crashing and causing my Mac to unexpectedly restart; and now high CPU usage when using Safari 10.

Anyone else encountered problems with Rapport? For now I don't particularly want to reinstall the software, despite its security perks – the constant headaches the software entails have deterred me from using it for the moment.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 22, 2016 12:26 PM

22 replies

Oct 1, 2016 12:23 AM in response to gtmuniversal

Hi Gents

Last Update from Friday the 30th, the IBM Support Team sent me a mail with a link to the last Rapport.dmg fix .... it even worst than before (Firefox is now joining Safari : definitively unusable). CPU is still at at least 200% usage for each app.

Nov 7, 2016 2:28 PM in response to gtmuniversal

I installed Rapport in a clean install of Sierra, and kept getting the black screen of death. I rebooted in safe mode and uninstalled it and the problem went away.

Nov 7, 2016 3:12 PM in response to john maxwellfromglasgow

Exactly the same experience I have had with that piece of scam ware.

My suggestion is to never install it on a Mac unless you want problems with your Mac.

Nov 10, 2016 2:35 AM in response to gtmuniversal

I have also encountered this. Installed Rapport yesterday after several years of avoiding it. Immediately my MacBook Pro (OS Sierra, 8Gb) crashed. When I restarted numerous programs were not responding and I received a message the system had run out of resources. Ran Activity Monitor and found very high CPU usage. I have now uninstalled Rapport, but appear to have lost several files on my external drive due to the crash. very annoying.

watt723

Level 1

8 points

Dec 30, 2016 11:39 AM in response to gtmuniversal

me too, my Safari and AppStore went blank after updating with macOS 10.12.2 last week.

I took it to local Apple Store, they kept it overnight and fixed problem by removing 'Trusteer Rapport'.

This is why people should buy Apple products, because they support their product so well. I've told many friend to buy Apple products, but they would always nitpick that it didn't have this or that. They didn't realize they were only buying a laptop of pad based on price, but they were buying into a very well supported ecosystem of products with excellent support.

JimmyCMPIT

Level 7

29,306 points

Jul 13, 2017 1:34 PM in response to Viridis42

it doesn't work with any iteration of OS X, never mind Sierra.

If you are using it on a any Mac OS expect problems; many of which have been documented here repeatedly.

Jul 13, 2017 1:36 PM in response to Viridis42

Just uninstall it and be done with the hassle. It is not needed by your computer to keep you safe.

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Warning: Be wary of installing Trusteer Rapport on macOS Sierra