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Level 1

26 points

Warning: Be wary of installing Trusteer Rapport on macOS Sierra

Just a word of warning to users who have upgraded to macOS Sierra – I would be wary about installing and using IBM's Trusteer Rapport software as it does not appear to work correctly with Safari 10. Although this may not be the case for all devices running Safari 10, it certainly has caused problems on both my Mac and someone else's on this thread:

Safari 10 High CPU Usage

High CPU usage (and therefore high battery drain) is the main problem I have experienced with this. If you already have Rapport installed, perhaps try using Safari and check its CPU usage in Activity Monitor to see if this problem is widespread or only limited to certain devices (mine included).

Rapport has constantly experienced problems on my Mac – in OS X El Capitan the icon wouldn't appear in Safari 9.1.3; in the public beta of macOS Sierra the installer kept crashing and causing my Mac to unexpectedly restart; and now high CPU usage when using Safari 10.

Anyone else encountered problems with Rapport? For now I don't particularly want to reinstall the software, despite its security perks – the constant headaches the software entails have deterred me from using it for the moment.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 22, 2016 12:26 PM

Best reply

John Galt

Level 10

141,332 points

Posted on Sep 3, 2017 10:59 AM

Like all non-Apple "anti-virus" products, "Trusteer" is worthless garbage on Macs. Its developers have tried and failed for well over a decade to get it to function. It is unreasonable to expect that will ever change.

I keep checking the Trusteer site for their next update to see if things have improved.

Uh huh. From https://en.wikipedia.org/wiki/Trusteer (emphasis added)

"Very occasionally Trusteer is compatible with the current version of a browser for a few days until there is another update and then it is once more rendered inoperable for weeks. When this happens, the advice of Trusteer's Tech Support is invariably to roll back to the previous version of your browser regardless of critical security updates it might have included. Dangerously, they justify this by advising that you can ignore the security patches because Trusteer provides security."

That is typical of all non-Apple "anti-virus" junk. How well can something ostensibly intended to protect your Mac from threats function — threats that cannot be predicted, can arise at any time and from any place on Earth, threats designed to be difficult to detect or eradicate, when it can't even keep up with contemplated and preannounced software updates from Apple?

The reason is that its purpose is not to protect you or your Mac. Its purpose is to collect information about you and your Mac; to generate revenue for the financial institutions that aggressively advocate (or even require) its installation. Numerous entities enjoy those benefits. You are not among them.

Read Effective defenses against malware and other threats.

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22 replies

Nov 7, 2016 3:12 PM in response to john maxwellfromglasgow

Exactly the same experience I have had with that piece of scam ware.

My suggestion is to never install it on a Mac unless you want problems with your Mac.

Nov 10, 2016 2:35 AM in response to gtmuniversal

I have also encountered this. Installed Rapport yesterday after several years of avoiding it. Immediately my MacBook Pro (OS Sierra, 8Gb) crashed. When I restarted numerous programs were not responding and I received a message the system had run out of resources. Ran Activity Monitor and found very high CPU usage. I have now uninstalled Rapport, but appear to have lost several files on my external drive due to the crash. very annoying.

watt723

Level 1

8 points

Dec 30, 2016 11:39 AM in response to gtmuniversal

me too, my Safari and AppStore went blank after updating with macOS 10.12.2 last week.

I took it to local Apple Store, they kept it overnight and fixed problem by removing 'Trusteer Rapport'.

This is why people should buy Apple products, because they support their product so well. I've told many friend to buy Apple products, but they would always nitpick that it didn't have this or that. They didn't realize they were only buying a laptop of pad based on price, but they were buying into a very well supported ecosystem of products with excellent support.