Warning: Be wary of installing Trusteer Rapport on macOS Sierra

Like all non-Apple "anti-virus" products, "Trusteer" is worthless garbage on Macs. Its developers have tried and failed for well over a decade to get it to function. It is unreasonable to expect that will ever change.

I keep checking the Trusteer site for their next update to see if things have improved.

Uh huh. From https://en.wikipedia.org/wiki/Trusteer (emphasis added)

"Very occasionally Trusteer is compatible with the current version of a browser for a few days until there is another update and then it is once more rendered inoperable for weeks. When this happens, the advice of Trusteer's Tech Support is invariably to roll back to the previous version of your browser regardless of critical security updates it might have included. Dangerously, they justify this by advising that you can ignore the security patches because Trusteer provides security."

That is typical of all non-Apple "anti-virus" junk. How well can something ostensibly intended to protect your Mac from threats function — threats that cannot be predicted, can arise at any time and from any place on Earth, threats designed to be difficult to detect or eradicate, when it can't even keep up with contemplated and preannounced software updates from Apple?

The reason is that its purpose is not to protect you or your Mac. Its purpose is to collect information about you and your Mac; to generate revenue for the financial institutions that aggressively advocate (or even require) its installation. Numerous entities enjoy those benefits. You are not among them.

Read Effective defenses against malware and other threats.

Trusteer Rapport is a bit of a disaster - still (July 2017) . It doesn't seem to work with Sierra. ..in fact every time I have upgraded my OS Rapport stops working until the guys at IBM can work out how to upgrade Rapport. I've lost count of the number of times I've used the 'report a problem' facility of the Rapport dashboard. With Sierra they seem to have been unable to sort it out. The only advice I got from them was to use an older version of Firefox, making sure that I disable the automatic update feature because it seems that they can't keep up with Firefox new versions either. Very unsatisfactory.

So glad I found this thread and realised it is not just me suffering. CPU usage has not been bad, but I cannot get the Trusteer icon to appear alongside the browser address bar, either in Safari or Firefox. I have been in contact with the IBM team and was eventually advised to completely uninstall their program and start again. The full uninstall involves a little bit more than a standard "drag to trash" approach and does involve some use of Terminal and some SUDO commands at administrator level access. The full instructions are weel explained and readily available on the Trusteer website for anyone keen to try this approach. However, despite running this whole uninstall/reinstall process at least 3 times, and restarting the machine between these events, the icon still does not appear. My wife's iMac was working ok with Trusteer until she upgraded from El Capitan to OS SIerra yesterday then, guess what, no Trusteer icon. So I am convinced that Trusteer and Sierra just do not play nicely together. The Trusteer console reports the service is running, but I can't add any new sites to its protection regime. I have decided to just leave it alone for now, and I keep checking the Trusteer site for their next update to see if things have improved.

I concur that installing Trusteer Rapport on a Mac is asking for problems.

I had the exact same issue, Safari was unusable.

Thanks to you I've removed Rapport (it was a legacy from an old HSBC business banking account I had) and no more Safari issues!

Thankyou!

I had the same problem.

Uninstalling Rapport seems to solve it.

Safari 10 is not a supported browser yet. Supported browsers and operating systems are indicated here: http://trusteer.force.com/PKB/articles/FAQ/supported-platforms?l=en_US&lang=en_U S . Trusteer when installed in macOS Sierra runs in the background however you can't install its extension to Safari 10. But Safari 10 runs without problems when Trusteer is running in the background.

Search these help communities to view the issues users have experienced with Trusteer.

o.karra wrote:

Safari 10 is not a supported browser yet. Supported browsers and operating systems are indicated here: http://trusteer.force.com/PKB/articles/FAQ/supported-platforms?l=en_US&lang=en_U S . Trusteer when installed in macOS Sierra runs in the background however you can't install its extension to Safari 10. But Safari 10 runs without problems when Trusteer is running in the background.

That has not been my experience with Trusteer when I have been asked to help user with problems on their Macs. My first suggestion is the uninstall of Trusteer which tends to clear up their problems.

I see Truster as a scam on the Mac since it claims to protect their Mac but in fact only causes problems.

Truster should be avoided.

Avoid that IBM $#!+ware on all mac computers, regardless of the OS.

And I wouldn't run it on my PC if they paid me.

Depending on the Mac configuration you may have a point. However I've used Trusteer on supported platforms for years and never had a problem. Most major banks in the US (i.e. Bank of America etc.) and in the world recommend Trusteer for online banking security.

They can recommend as much as they want but I am still not going to install that crap on my Mac.

I got the same problem. 500%CPU usage !!!!! for safari, a little bit less using Firefox. No green-grey icons.

I chatted with IBM Trusteer support team which confirm me they are working on a fix..... as always.

Firefox (v 49.0.1)works for "iconization" ... sometimes .... but not systematically.

If no fix delivered within a week I'll get rid of that Cxxx.

Prior that, waiting for the fix-update if any, I just use right now "Safari Technology Preview" which works gr8ly.

Hi Gents

Last Update from Friday the 30th, the IBM Support Team sent me a mail with a link to the last Rapport.dmg fix .... it even worst than before (Firefox is now joining Safari : definitively unusable). CPU is still at at least 200% usage for each app.

I installed Rapport in a clean install of Sierra, and kept getting the black screen of death. I rebooted in safe mode and uninstalled it and the problem went away.