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Level 1

18 points

Apple Watch won't unlock MacBook when it's docked

I have a mid-2014 15" MacBook Pro and an original Apple Watch, all on the latest OS.

When I'm using the laptop normally (i.e. opened) the Apple Watch will unlock it correctly.

At my desk I have the laptop in a Henge dock, meaning it's closed and I have an external display, keyboard and mouse. When it is in this configuration, unlocking with the watch doesn't work. I do see the "Unlocking with Apple Watch" message and the spinner for a couple of seconds and then it prompts me for the password.

Anyone else seeing this?

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 23, 2016 6:44 AM

26 replies

Nov 3, 2016 11:58 AM in response to socket70

Just backing up the thread here. I have the same problem with an original watch and a MacBook Pro (Retina, 13-inch, Early 2015) and Henge dock. I do get the unlock attempt when docked but have to enter my password. I set up the unlock with watch feature while docked and it did work for a few days. The watch does unlock when not docked.

socket70 Author

Level 1

18 points

Jan 3, 2017 6:47 AM in response to socket70

Just to keep this going, I just updated to 10.12.2 and it still doesn't work.

jcmuncy

Level 1

4 points

Mar 14, 2017 6:42 PM in response to socket70

I have the exact same issue with a Macbook Pro Retina Mid 2015.

Jun 28, 2017 1:17 PM in response to socket70

Just to bump this. 10.12.5 and this still doesn't work.

Oct 13, 2017 12:00 AM in response to socket70

For me, the unlock stops working when I have two monitors plugged

Oct 13, 2017 12:01 AM in response to socket70

For me, the unlock stops working when I have two monitors plugged

Oct 17, 2017 9:46 AM in response to maxmattus

Same here when it's through the Henge Dock. However, I can have two Mini DP monitors without the dock, and it works just fine. And I have my watch on WatchOS 4, and my MacBook is on High Sierra.

Nov 8, 2017 9:43 AM in response to xaun

I am in the exact same situation xaun, stuck here as well.

Jan 28, 2018 1:49 PM in response to xaun

Thanks. I wrote a ticket to the Apple Watch team. Guess we'll see if this gets resolved.

Mar 13, 2018 4:14 AM in response to socket70

I have this issue with a targus usb dock, when disconnected it works flawlessly

enzile18

Level 1

4 points

Apr 21, 2018 11:27 PM in response to etkal

I've tried enabling disabling handoff, and it seems to do the trick for now

Apple Watch won't unlock MacBook when it's docked