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iPhone 7 Camera App does not work

Received my new iPhone 7 today. Restored from backup, updated to latest iOS software, Set it up and started checking my apps. Went to test the Apple Camera app and it cycles through a blurry image to focused image. The app won't take a picture. It is stuck in a loop. Turn it around to take a selfie with the other lens and it is just a very dark, blurry image. I opened my other Camera apps like Camera Awesome, and they all work fine. I think there is a bug in the built-in app. Any insight?

iPhone 7 Plus, iOS 10

Posted on Sep 24, 2016 12:41 PM

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Question marked as Top-ranking reply

Posted on Jan 22, 2017 8:53 AM

THIS IS A KNOWN ISSUE. It is a faulty rear camera sensor. I bet this will be a massive recall. You better hope it happens to you while it is still under warranty. Or get Apple Care + while you are eligible. Ever since we lost Steve, everything gets worse and worse.

29 replies

Oct 31, 2016 2:48 PM in response to xtreme media

I buy two 256g iPhone, one for me and one for my wife, mine three days ago started with problems at the camera. Now both cameras are dead (front and back), only I can see a black screen, I tried with different applications and is the same problem, is dead. Now I have a thousand dollars paperweight. It is sad and disappointing, after more than 6 years using apple products for reliability now I'm upset and disappointed. Customer Service tells me that is a problem with the sensor. I just hope that the second does not fail. I am completely disappointed.

Dec 29, 2016 6:45 PM in response to xtreme media

I also ran into problems with the Camera app. Making it impossible to take photos and videos with the two back cameras on the iPhone 7 plus (blurry screen). I knew it was a software problem because other apps were able to access the "normal" camera and take pictures.


My fix was to uninstall other apps with access to the camera and restart my iPhone.

( In my case I uninstalled the app "Procam" and disabled the others, I noticed that choosing the 2x Lens in this app made it close)


Unfortunately the "breakdown" happened when I was needing it the most - on a trip with my family to Vietnam and Cambodia :-( (I live in Denmark).


Hope it help you others to snap the pictures of one in a lifetime moments! ;-)

iPhone 7 Camera App does not work

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