iPhone 7 plus stuck on black screen with spinning wheel

I used Regina's response and it worked immediately.

Power and volume down button held together.

Connect to computer.

Restarted immediately.

Thank you!

Thanks djdalite. This tip helped me a lot, nothing worked for me , except holding down the volume down + home button + lock button. I had my office calls and was going mad. Thanks for helping with your tip.

None of the above info and others below have helped me out. My problem is the black screen and spinning wheel come on and off. I will be looking at my mail and it will go black and then come back on to the home screen. It does this about every 3 minutes if I am on the phone. Nothing seems to work. I have tried all I can see. I h ave not tried a restore setting and I am not sure how to do that. HELP....

Same problem here for me, what iOS version is on your device?

For me it's that the iOS spring board is restarting every 2 minutes (iPhone 7 Plus, iOS 11.1.2 15B202). I tried with the combo of buttons (vol down + home + lock), did not help at all. I can confirm that on right upper corner the device gets warmer than usual.

I'm now updating to iOS 11.2, fingers crossed it might help.

Thank you! You helped me!!

Thank you!!!!!! The power+ volume down button worked! Appreciate it

Thanks very helpful

but totally i think the new ios 11.1 has a big problem

Hi,

My Iphone 6s is doing the same. Apps crashing and black screen with spinning disc appears shortly after. The screen seems to be getting hotter than usual also?

The problem I have! Did you resolve your issues? Nothing is working for me ,,,,

iOS Update from 11.1.2 to 11.2 resolved my issue. Black spinning wheel every two minutes disappeared.

But I'm still watching the situation :-)

Happens regularly to me now. Quite bummed as never had these before. Exploring moving to Android unfortunately as on 7 plus and shouldn’t get this sudden reset. :(

THANK YOU for posting your resolution, @regina_m!! I'm on call for work tonight and was starting to panic, but your advice saved the day! Did Apple Support happen to mention why this is happening to so many iPhone 7 users? I've been an iPhone user fpr 9 years and this has never occurred. NOT COOL! Anyway, just wanted to say thank you! 😀

I went to swipe a notification on my iphone7 today, and my screen went black with the spinning wheel. It sat like that for 45-60 mins, until I could get to my laptop. This worked on the first try, a true lifesaver. I was ready to turn yet another phone in, due to a "corrupted software" issue, merely 3 months after the first one! I'm backing everything up, just in case I have anymore issues. Let's hope not.

Thank you, thank you!!!

Thanks for such a comprehensive post. I had the same problem with a brand new iphone7 (had it for less than 10 hours). I had been installing apps from fresh rather than doing a back up from my old phone. It froze after I tested one app and would not respond. I did a forced shutdown (home+power buttons). This is when it got stuck on the black screen with the spinning circle. It stayed that way over night for 7.5 hours until I found your post.

Your solution worked and I am very relieved! I just remain concerned that a brand new phone could crash so badly and it leaves me uneasy with my new purchace.

Thanks again for sharing your solution.

I followed the same advice with my ipad and it turned on by step 3. what a relief it was. Now my iPhone 7 plus did the same and I was like "It better work." I was remembering the joke where a man fell on his bum with an iPhone 7 plus in his back pocket and upon hearing something cracking he thought "My God. I hope it's a bone."

Well, as it happened I need not have bothered with my iPhone. It turned back on without any assistance on from me. Apparently, being so smart, the gadget had noticed I must be sleeping so it took it upon its smart self to update it's operating system. Now it's back.