iPhone 7 plus stuck on black screen with spinning wheel

Steve this solution did not work for me either. What did work, is when the power finally died, I plugged my iPhone 7 Plus to the power adapter and BINGO, it worked! Backed it up to my mac, and all is good.

This worked for me, it's just another solution that may work for you.

This worked perfectly for me! I didn't even have to plug it in to the computer. The screen went black for a few seconds and then the Apple logo came on the screen. It completely started up in about 30 seconds. I was really starting to panic!! Thanks for sharing this information.

Just hold both volume buttons , power button, and home button at the same time. I will power off then power back on.

Hi! I believe I may have a solution to our problem of the black screen with the spinning circle.

I've stumbled upon this post today because my brand new iPhone 7 (which I have upgraded to the latest ios) also got stuck on a black screen with the spinning circle. I was trying to update some of my apps, when the screen suddenly froze. I clicked the home button once, and the screen became black with the subsequent appearance of the spinning circle.

I tried everything - pressed simultaneously the home and power button (did not work); connected it to itunes to do a restore (it won't let me because my "Find my iPhone" was turned on - but I couldn't turn it off because my phone was unresponsive).

Anyway, a very helpful Mr. Damon (a senior advisor from Apple) helped me via chat to resolve the problem.

Here's what I did:

1. Make sure your iPhone is unplugged from the socket or the computer.

2. Hold down the POWER button plus the VOLUME DOWN button SIMULTANEOUSLY. If it works, the screen should power off almost immediately.

3. Connect your iPhone to the computer. (when I connected to the computer, my iPhone automatically turned on and was ready to be used again).

The subsequent steps below are for those whose iPhones did not turn on with the above steps. The following steps are designed for you to be able to remotely turn off your "Find my iPhone", so you can do a manual restore from iTunes.

4. Go to www.icloud.com.

5. Click Find iPhone

6. Since the phone is powered off already, it won't be able to locate it. Click DEVICES on the upper bar.

7. Click your iPhone.

8. Click "remove from account".

9. Go to your itunes, and do a restore.

I did not have to do steps 4-9 anymore, because as I have mentioned, my iPhone automatically turned on after step 3.

This really worked for me. Hope it works for everyone else too! Have a great day!

thanks! this worked for me. the power and volume down! yay thanks.

me too

THANK YOU!! THIS FIXED THE PROBLEM FOR ME AS WELL.

WWondering if you are still experiencing this issue. My iPhone has been crashing apps and giving me a black screen with the loading circle for a few seconds then would ask for my passcode until one day the phone crashed and never recovered even iTunes couldn't unlock my phone I had to go to apple and let them do their rest it all worked and it still giving me the circle, today I did a factory reset I backed up all pics to google Then set up as a new phone and it's still giving me issues. this is also on a brand new 7 plus

Thanks so much for this. It worked for me too!

power and volume down worked.

Wow, this worked. Don't know why this crash occurred but this 2 button process did the trick. THANKS

It worked! On step 3, I connected to power (not the computer) and it worked. I imagine if it doesn't come back you have to plug into a computer and restore ... via steps 4+.

BRILLIANT.

I have been trying to sort this for over 5 hours, just about going loopy, saw this, tried it worked immediately!

Thank You x 🙂

Did not work still stuck on spinning screen. Iphone 6Plus

Thanks, Regina!

The Power + Volume Down buttons combo finally powered the screen off for me.

Then, I simply used the power button to turn the phone back on. Got the black background with white Apple logo booting screen, then it asked for my passcode and I was back in! Now I'm able to use my brand new phone again.

Thank you for sharing!