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Level 1

48 points

iPhone 7 plus stuck on black screen with spinning wheel

How do I fix this? I've already tried to reset, enter DFU mode, recover from iTunes. Nothing works. I can't use iTunes because it asks me to grant access from my unresponsive iPhone. DFU mode doesn't work, the screen won't turn off no matter what combination of seconds I hold the buttons for. This has been going on for over an hour. Do I just wait for the battery to die? Please note I don't live in the US or U.K. or anywhere with an Apple Store that I can take it to.

Thanks

iPhone 7 Plus, iOS 10

Posted on Sep 25, 2016 12:12 PM

98 replies

accamma

Level 1

8 points

Dec 19, 2016 9:03 PM in response to regina_m

Thank you.. This worked for me as well with power button and volume down pressed simultaneously.. Thank you again..

Dec 21, 2016 9:05 AM in response to regina_m

This was the answer to my problem. Thanks a lot for sharing and hope it helps other users.

Dec 23, 2016 8:37 PM in response to regina_m

Wooohooo

SirFaust

Level 1

8 points

Dec 27, 2016 2:41 PM in response to regina_m

This happened to me today for the second time in a few months. This article helped me both times.

kingdog9

Level 1

8 points

Dec 30, 2016 5:53 PM in response to regina_m

this just happened to my iPhone 7plus. Siri was chatting to me on a black screen, I backed up my iPhone to my MacBookPro 15 inch retina, and tried via several different ways to turn it off. Thankfully the solution above worked. I was a bit freaked out in that I didn't want to be w/o a phone for the next two and a half days over New Years. Whew. and TY for this topic thread on the issue and the solution.