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System Storage Taking Up Way Too Much Space in macOS Sierra

I've encountered a problem on my brand new MacBook, but haven't been able to find a solution after working on it for most of today. In a nutshell: When I go to "About This Mac > Storage" the System files were taking up a whopping 90+ GB of my hard drive. Here is a screen shot:

User uploaded file

I also noticed that, unlike on my wife's MacBook Pro, I had no individual listing for iTunes. I could reach the iTunes folder through Documents on the left side, but the contents of the folder were grayed out. As an experiment, I copied then deleted my entire iTunes Library from within iTunes. After I did that, my Storage report looked like this:

User uploaded file

Now the System files are down around 8 GB. (The Documents content jumped up dramatically because I copied my iTunes Library to the Desktop.) Unfortunately, I haven't found a way to establish the separate entry for iTunes in this window. When I move things back into iTunes, they count again toward the System storage amount. And I still don't have a separate iTunes entry.


I would like to be a huge fan of Optimized Storage, but this set-up of counting iTunes media as "system files" seems problematic. And I have no idea why it reports storage content accurately on my wife's Mac but not mine. Unfortunately Apple Support was not very helpful when I contacted them this afternoon. The agent suggested reinstalling macOS Sierra, which I did, but it didn't solve the problem. Some help would be appreciated, Apple!

MacBook (Retina, 12-inch, Early 2016), macOS Sierra (10.12)

Posted on Sep 25, 2016 1:24 PM

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Question marked as Top-ranking reply

Posted on Dec 12, 2016 12:08 PM

Ladies and gentlemen,


I was on the phone with support. Try this...


1. Start your mac in Safe mode by holding the shift key before the power key

2. Check your storage About This Mac/Storage etc. (In safe mode, mine showed accurate usage)

3. Restart in normal mode

4. Repeat step #2.


All was fixed. Good luck!

169 replies

Apr 15, 2019 10:00 PM in response to c0nlan

This was my problem.

https://discussions.apple.com/thread/7683120?answerId=32683243022#32683243022


Read through 11 pages of replies that basically solved nothing or wanted me to install freemium crap apps. I had over 200GB of .txt log files from Apple Mail logging connections. Are you kidding me!?!? This just kept filling up my drive and filling up my drive. The more I cleaned out files the worse it got.


Apple you can't have a log file take the system down. Please put some kind of limit in place.


I turned off connection logging in Apple Mail and cleaned out the log files. Problem solved.

Apr 10, 2019 11:45 AM in response to bindex

I have the same problem, but my "System storage" takes up more space every time I delete something. It's now taking up about 80 GB of storage and thats about 90% of my hard drive, because I have an 128 GB MacBook. I hope there is a solution for this nonsense that is happening with "System storage" taking up most of the space than it should. Look at Windows users, they don't seem to have the problem.


Dec 31, 2016 4:32 PM in response to greydog77

You could try creating a folder on an external drive named Common. Use an alias or Symlink in place of Common folder. See if this saves the cached data to the external drive.


Users>"YourUserName">Library>Application Support>Adobe>Common>Media Cache Files


For easier creation of symlinks, you can add this script http://cl.ly/ImZ5 to "User/Library/Services" and right click on finder items to create symlink.


More info:


How to Create Symbolic Links at Command Line of Mac OS X


https://gigaom.com/2011/04/27/how-to-create-and-use-symlinks-on-a-mac/

Mar 14, 2017 11:09 AM in response to $n0wb0@rder

I really wouldn't get so caught up in trying to figure out what Apple chucks into the "System" section (and why) because it appears not to be consistent across every user - from what we currently are seeing. I would use Finder with "Get Info" to do a quick check that nothing major is amiss and then forget about it. FWIW my "System" section reports 83Gb which on first look is quite large for what we traditionally think of as the system part of the OS as previously reported via Finder, but if I use "Get Info" I see that the OS System folder is actually 8.07Gb and the Library folder is 4.92Gb - thats 70Gb different, and guess what, my mp3's in the Music folder amount to just that - but Podcasts and Mobile Apps are reported under the iTunes section!


Why this new reporting system for disc space breaks out part of our media and puts some under "System" but the rest still under "iTunes" is a strange one to understand, but as long as everything all adds up why should we worry!

Mar 26, 2017 12:48 PM in response to $n0wb0@rder

Since my last post Apple has released iTunes 12.6 which for me seems to have resolved the issue of some of my iTunes storage being miss shown under System - not sure which release it was (had two in a couple of days of each other) but now the bar graph and table report sizes for various areas of the OS almost the same as Finder does. So a previous reported System size of 83Gb is now displayed closer to 13Gb, iTunes on the other hand was 6Gb but is now shown as 76Gb which is what iOS apps, podcasts and MP3's add up to.


It might be worth a look to see if the new iTunes install has had a similar change to how System Information reports its information on your setup.

Jun 14, 2017 4:36 AM in response to bindex

I had a similar problem and I have easily solved it. Maybe my answer might help you.


I've downloaded a program called DaisyDisk which showed me that my System actually takes only 5 GB of the disk space.


Then I've downloaded the OmniDiskSweeper which shows you the files which takes the most space. In my case it was Adobe's Application Support Cache folder. I've deleted this folder and problem has disappeared.

Jul 3, 2017 12:46 PM in response to bindex

The system is not actually taking up that much storage. It is actually miscategorized. To see if the system is truly taking up that much space:

-go to finder

-select go at the top of the screen

-go to computer

-select "Macintosh HD" (or whatever you have named your Hard Drive)

-command a - select all

-command i - get info on all folders


After the information loads in the top right of each box will be a GB amount. Normally it is the user folder that is taking up all the space.

Jul 25, 2017 10:00 AM in response to bindex

Being a novice, I was a little bit skeptical about all of this, my "system" was taking up over 600GB of room, which seemed ridiculous.

Based on my experience, readers might want to know, 1) My issue seemed to be created by Stamps.com, and

2) the OmniDiskSweeper, which is a free program, solved the problem for me. It ran a scan of the hard drive and led me to the problem.


Thanks to those who recommended the program. I was getting the dreaded "hard drive is almost full" message before I realized that I had a problem.

Aug 10, 2017 2:03 PM in response to bindex

I'm having the SAME issues on masOS Sierra! It's quite frustrating and slows me down from doing A LOT. Very time consuming. I can't free up any space on my phone until I free up stolen/hidden space on the mac 😠. Plus, most of my photos/videos don't transfer to my external hard drive from iphoto. VERY frustrating! They need to fix this problem ASAP!

Aug 18, 2017 8:16 PM in response to dianeoforegon

I know this thread is old, but when sweeping my disk, I found a ridiculous amount of my system storage was being taken up by system diagnostics, under Users>library>logs>crashreporter>mobiledevice, within which was the name of my iPhone, only taking up 200 Mb, and another "iPhone" followed by a bunch of random numbers/letters. Under that was diagnosticlogs>sysdiagnose> and then hundreds of system diagnostics reports I had never known existed. Obviously I was wondering if for whatever reason there should be 70+ gigs of random, unrecognized, iPhone system diagnostics, and if these are at all necessary. Please let me know if I can go ahead and clear this from my drive or if it is an essential thing to keep.

Thanks

System Storage Taking Up Way Too Much Space in macOS Sierra

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