Poor Reception iPhone 7 Plus

Same problem. United States, Sprint. I work out of my home and have always had full reception with my 4s and iPad. I can see the Sprint tower when I walk out of my house. Now it erratically jumps from 1-3 bars and people complain that I am cutting out or that I "sound like I'm far away inside a box." Currently the phone is useless as a phone (and useless as a camera as well, but that is another story).

IOS 10.1.1 Supposedly current as of November 14, 2016.

Having the same problem. Everyone I speak to on my phone complains that they cannot hear me, my voice is fading and my calls drop. This is my second phone, 7plus. Still having the same issues as my first phone that Apple replaced. Really regretting my switch from the 5s, even though I waited for this phone to come out. Can't see paying what I pay for this phone and not being able to talk to my family and friends. Headed back to the Apple Store this weekend.

Lindsay B,

There's an obvious problem here, all anyone needs to do is search the web or this Apple Community Support Q&A. I have owned and used every iPhone ever released, starting with the iPhone 1. I upgraded my iPhone 6 to the new 7 about 3 weeks ago. It's a business phone and the company has been with AT&T for many years now. I'm in sales and we are on the phone most of the day between incoming and outgoing calls. Almost every call, my customer's are reporting really poor connections, very muffled or it sounds like I'm under water or in a tunnel.

The iPhone 7 is clearly exhibiting problems with reception and clear phone connections. The microphones are all working fine on the phone and when I unhook my lightning plug Apple headphones, the reception/connection for my customer's always improves.

What is the issue here and what is a solution other than trying to exchange my new phone?

Thank you,

el

Apple, Lindsay B.....

What is our next step here? I have an $850 phone that is great for texting and checking email but absolutely horrid to use as an actual phone. I am so disappointed with my iPhone 7 that I'm strongly considering dumping Apple altogether and I've owned every single iPhone.

Can you help any of us here?

Let us know how this turns out. I have been to the Genius Bar three times and I am on my third iphone 7 Plus. I can't even order a pizza without the person hanging up on me because they can't understand what I am saying. And don't tell me it is a problem with my carrier! When I swap sim cards with my iphone 6 Plus (that I use with another carrier and use only internationally), the same problem exists. It's the iphone 7 Plus! It does not work for making and receivig phone calls that can be understood. Apple! Help us!

I got a call from the third genius bar when I left them a bad review with Apple Customer Support. The person at the Apple store said he would research my problem further and get back with me asap. That was two weeks ago!

Apple, help us! I have been a customer and supporter since 1984.

I just got my 7 Plus and was so excited!! Loved it!! But....phone calls broke my heart! They said I was muffled, breaking up and just could not hear me! Going back to Verizon store today and returning it! Thought about trying another one but after reading these complaints, I think not! Not sure what I will get! May go back to my 5S since that worked fine! Thought maybe it was the larger size of the Plus but now I see the 7 is also a pain! So discouraged :(

Apple, please fix or I'm out! All of my music, apps and more. All gone and I don't care anymore, those things are added features to cell phones that need to be used to make and receive calls without fail.

Hi I am facing the same problem too. I sent in my iPhone 7 for a technical check and I was given a replacement saying they could not resolve the problem with my phone. The new phone is also giving problems. Reception is bad. This is rather frustrating.

Is Apple going to do anything to help this issue?

I'm having the same issue. Not sure what to do, any advice?

Same here. My carrier is AT&T, and my calls get constantly cut off all of a sudden. And I also realize the signal is very poor.

Hopefully, Apple will address this problem. This is a big investment on a phone that is supposed to at least be able to handle phone calls. I mean . . . wasn't that the original purpose?

Oh, I did that long ago. It did nothing for my situation.

...immediately go from 2 to 3/5 bars. Hope it helps others

This seemed to help mine. Thanks so much.