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Level 1

46 points

HP OfficeJet Pro No Longer Scans with Sierra

I am running OS X Sierra on 2012 MBA with an HP OfficeJet Pro 8600 printer / scanner.

I have noticed that after upgrading to Sierra that the scan function no longer works...I have tried uninstalling / reinstalling the device but the problem continues...I have checked the Apple website and note that the HP OfficeJet 8600 is listed as a compatible scanner.

I should also note that the OfficeJet 8600 is connected as a network printer over WiFi and worked perfectly with El Capitain.

With that:

1. Has anyone else experienced this problem?

2. Has anyone found a solution / workaround?

TIA,

Joel

MacBook Air, macOS Sierra (10.12)

Posted on Sep 27, 2016 10:20 AM

19 replies

JoelcYYZ Author

Level 1

46 points

Sep 28, 2016 6:46 PM in response to leroydouglas

leroydouglas wrote:

http://support.hp.com/us-en/document/c04473034#Apple_ASU

-->see especially: For more information on scanning, go to Scanning from a Mac Computer.

I followed the link that you provided but was unsuccessful as the were do downloads / drivers for OS 10.12 (i.e. I could find / list my printer but the OS options capped out as OS 10.11...please advise as to how to get the downloads / drivers for 0S 10.12...thx!

JoelcYYZ Author

Level 1

46 points

Oct 5, 2016 3:35 AM in response to JoelcYYZ

Please see http://forums.macrumors.com/threads/hp-officejet-pro-8600-no-longer-scans.200200 4/#post-23668042 for a solution to the problem.

JoelcYYZ Author

Level 1

46 points

Oct 5, 2016 7:42 AM in response to JoelcYYZ

For those interested Apple -- through the App Store / Update -- today released an update for HP Printers that restores (at least on my HP 8600) scanning capability!!!

Oct 14, 2016 2:23 AM in response to JoelcYYZ

Try this

Open your browser

Type in the IP no to your printer/scanner like 192.168.1.111

If the the prince have an web interface you could scan from this.

Look for SOFTWARE

Scan

HP OfficeJet Pro No Longer Scans with Sierra