my ipod is not detected by itunes

Question

Level 1

8 points

my ipod is not detected by itunes

hello, so, as it is said, my ipod is not detected by itunes, and it s not because the usb plug is not working or has problems since it becomes a hard drive on my computer.

I tryed everythings but nothing work :

I reseted my ipod, and itunes, uninstalled, ré installed, turn off and on again my computer and itunes, and my ipod as well, I tryed everyt single things written on internet. as well as I completely cleaned my ipod, but now I'm blocked since i can t get back my music.

and nothing worked, so I'm really frustrated and really need help please

thanks /

iPod touch, version 9.3.5

Posted on Sep 27, 2016 5:23 PM

Reply

Answer 1

Sep 27, 2016 6:40 PM in response to Shirrey Wolf

Is this an iPod touch? An iPod touch should not appear as a direct USB storage device on your computer. An iPod nano may appear there. The current iPod nano looks like this

Also, is your computer that runs iTunes a Mac or Windows PC? If Windows, which release?

Reply

Answer 2

Shirrey Wolf Author

Level 1

8 points

Sep 27, 2016 11:19 PM in response to Kenichi Watanabe

hello ,

I have an ipod touch

and my computer is asus, windows 10

Reply

Answer 3

Sep 28, 2016 12:54 PM in response to Shirrey Wolf

Sounds like you did the usual troubleshooting, and you seem to have a data connection between computer and iPod touch. If you already tried uninstalling iTunes, you may not have completely removed iTunes and and related software components. This document describes how to do so

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

Be sure to remove all of the components of an iTunes installation, in the precise order described. Then, download and install the latest version of iTunes from here

http://www.apple.com/itunes/

Reply