macOS Sierra freeze on iMac late 2009 using Safari

If you read the thread you would know we have multiple 2010 machines that have this issue, and have been working with very very senior support staff and engineering to get this resolved. The "existing case with engineering" is mine.. We bought the new 27" with the expectation of the 15 days to return IF we had issues. We have not had issues with that one (except TimeMachine not working), but by following this thread and a crap load of trial and error I believe it's with the driver for the older ATI/AMD Radeon chips, the post by RudolfApple got me concerned because ATI had 2 chipset families, and I assumed the issue was with the driver for the older chip family, and his post was for the newer chip family - the same exact graphics driver as the machine we just spent 3K on. The ONLY reason we bought a new machine was the frustration over this issue, others of use are just using Chrome with no issue, but Chrome ***** vs Safari.

stevesko64 wrote:

...have been working with very very senior support staff and engineering to get this resolved.

...The ONLY reason we bought a new machine was the frustration over this issue, others of use are just using Chrome with no issue, but Chrome ***** vs Safari.

You mean to tell everyone you bought a new iMac because of Safari freezing macOS?

I dislike Chrome just as much as the next Apple guy, but dam son wish we all lived in happy very very senior support staff land where retina iMacs rain down from heaven.

Yes, I have a boss that was tired of his machine freezing, and threatening to throw out all our iMac's and go back to Windows (we did this in 2010 throwing out all the Win machines)... I could not let that happen, so he got a new 27" iMac while we sort this out. The rest of us switched to Chrome.

Your boss and workplace sounds amazing.

except when his iMac freezes...

Hey rewozz, my US$ 3500 iMAC freezes like every 5 to 10 minutes when the graphics driver is operational, i.e. when I am not working in safe mode. But then the unit is so terribly slow and even sound and video playback does not work. I could have spent 1/3rd of the cost and have a faster then I have right now. I.e. the machine is rendered useless. It is not safari that just stalls, just about any app. Siri, Preferences, App Store, Maps, you name it and in case the computer rus a log it is always graphics processor issues, resets, kernel panics etc.

That same applies probably to stevesko64's boss and if you have spent a fortune on such machines and Apple renders them useless due to lack of support of the graphics accelerator in their most expensive iMAC's they apparently lack testing and sense of quality at least in production. I am working with Apple support on this issue.

The point Apple always made: unpack => switch on => work

Where is that reliability now?

Please provide a link on how to put the complaint officially in Anything we can do to get it on a higher agenda topic at Apple will be fine with me.

Well, i would submit a bug report but don't know how to do it when it's freezing. Is there a way to do it after a restart?

Bug reports can be submitted at bugreport.apple.com if you have registered on the developers web site. You can generate a sysdiagnoise file in the tmp directory by holding down opt-command-ctrl-shift-period and submit with your report, see http://hints.macworld.com/article.php?story=2014032113470243

Tell how to generate the file without working keyboard?

I`m not shure if it makes sence to generate it after reboot.

Sorry I wasn't clear. Mac OS Sierra is not hung but it appears that way because there is nothing that can be done from the keyboard or mouse (except move the cursor). Sierra will still recognize the key combination and generate the sysdiagnoise file in /var/tmp (as described in that macworld hint and at other sites). I was able to log into my "hung" Mac using the terminal from another Mac and move the sysdiagnoise file from /var/tmp to another location before rebooting. What I don't know is if Sierra cleans out /var/tmp during reboot, in which case the file wouldn't be there. My bug report was closed because it was a duplicate and the original appeared to be closed as well. I assume that Apple has determined the source of the problem and is working to fix it. I'm using Firefox in the meantime as it doesn't appear to hang.

Not the same machine, but the same issue. iMac mid 2010 and after installation of macOS Sierra the same issue of a freezing system. Posted my EtreCheck results separately. Removing add on's, plugin's has no effect. Decided to wait until Apple has come up with a fix. In the mean time I use old trustworthy Firefox again.

I have the same problem.

I ran Disk Utility FIrst Aid as you suggested. The message said: "First Aid found corruption that needs to be reapired. To repair the startup volume, run FIrst Aid from Recovery."

How do I run First Aid from Recovery?

Thanks for your time.

Nevermind. I found:

About macOS Recovery

https://support.apple.com/en-au/HT201314

I followed the instructions. First time I ran Disk Utility First Aid from Recovery it did not fix the issues. I ran First Aid a second time from Recovery, and all of the issues have been repaired. Yay!

:¬)

The issues have returned.

Disk Utility FIrst Aid repair did not work.