macOS Sierra freeze on iMac late 2009 using Safari

Hey guys,


Since the installation of macOS Sierra on my iMac 27 inch late 2009, I'm experiencing freezes of the computer with the following symptoms:


- the freeze occurs when I scroll a webpage in Safari.

- The mouse cursor still moves but I can't click and manipulate the system ; the keyboard doesn't work, as well.

- A force reboot is mandatory to recover.

- I can establish a ssh connection from my MacBook to the iMac, suggesting that Darwin is still running well.

- The log indicates "userspace_watchdog_timeout.spin report for WindowServer version", suggesting that the problem is related to a crash of the WindowServer.


Somebody here with the same machine has the same problem?


Thanks!

VIN,iMac (27-inch Late 2009), macOS Sierra (10.12)

Posted on Sep 28, 2016 11:13 AM

Reply
473 replies

Nov 20, 2016 4:37 AM in response to riadfromhabsheim

Same problem here. Also on iMac27 late 20009 and 10.12.1. On one occasion I didn't do anything after the freeze and when I came back an hour or so later, it had rebooted itself and I sent the report to Apple. Hopefully it will be resolved shortly. I have 4-5 freezes a day. I've cleared the cache in Safari with no success and now I'll try to clear the history to see if this will make any difference.

Nov 20, 2016 5:06 AM in response to riadfromhabsheim

Same problem. Tried all the "fixes" that have been recommended (that I understood) with no luck. My iMac froze at least once a day ... always while in Safari and scrolling. I switched out my wireless Apple mouse with another wireless Apple mouse and I've experienced no freezes the last three days. The wireless mouses were purchased at different times; but, obviously, look the same.

Nov 21, 2016 5:47 AM in response to star2root

I have an iMac mid-2010 model, this issue only ever occurs for me when running safari, got to the point where it was happening 2-3 times per day, only resolution was re-boot. This has been happening in El Capitan and Sierra.


I have installed chrome and not used safari for 2 weeks and it has not happened since. So whatever the cause, safari is the common thread for me.

Nov 21, 2016 8:32 AM in response to nigel218

star2root: Well, that answers my wonderings about the affected machines. Thanks.


nigel218: I have never experienced the problem in El Capitan, hence me going back to that. Do you know of any way to discern the differences between the 2 OS'es? Something like creating a delta-comparison between the 2? Might prove useful to determine what's causing the issue (on my machine, at least).

Nov 21, 2016 9:58 AM in response to riadfromhabsheim

so I have a new problem common to this....an unplanned shut down. I was typing an email in Outlook....screen just went dark (but not off, you could still see it had power) and then shut down.


I have random freezes except for the mouse and no random shut downs


please note...I do NOT have a late 2009 iMac...I have a LATE 2015 27" iMac...so what is common between my machine and everyone else?


Processor: 3.2 Intel i5

Memory: 16GB 1867 Mhz DDR2

Graphics card: AMD Radeon R9 M380 2048 MB


does anyone have these also?

Nov 21, 2016 11:15 AM in response to DavoSpain

Whoa;


Two new items to report;

1. I cannot rename a file that is on the desktop. I must place it into a folder in order to change the name.


2. I have to log on to this thread with my password even though I have checked the box for my iMac (late 2009 OS SIerra 12.2.1 Safari 10.0.1 (12602.2.14.0.7) 16 GB 1067 MHz DDR3 Ram NVDIA GeForce 9400 256 MB3.06 GHz Intel Core 2 Duo) to remember my log-in password. I think I got all this stuff correct, although I cannot vouch for stuff I see on a Safari window.


Btw, I have been told by an Apple employee that I have known for a long time that I should always update whenever Apple issues an update in order to add the latest security to my iMac. So I do so. The last two updates have beeen horrendous. It appears I am serving as an unpaid beta-tester for Sierra. I wonder if the Sierra mountain range is upset at Apple for issuing a Mac OS that has been suspiciously incomplete in it's advertized compatibility with iMac Late 2009 and forward?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS Sierra freeze on iMac late 2009 using Safari

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.