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Microsoft Office 2008 not working after MacOS Sierra Update

Hi,


I am trying to solve a problem that I've noticed over the past couple of days. I recently updated to MacOS Sierra and have not been able to make Microsoft Office open. Each time I click on any office program I get the message "Microsoft Office cannot open because of a problem."


I have a late 2012 MacBook Air with 128GB hard drive and 31GB of free space. I have never had an issue with Microsoft office until now. I have tried everything I could find online to fix it; Safe Boot, trying to delete auto recovery, restarting and shutting down my Mac. I am wary of uninstalling and then reinstalling as I am not sure I have the code I used to install it in the first place. I have some knowledge of computers but I cannot find a solution.


Any help you could give me would be awesome!


User uploaded file

User uploaded file

User uploaded file

MacBook Air (13-inch Mid 2012), macOS Sierra (10.12)

Posted on Sep 28, 2016 6:21 PM

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17 replies

Nov 2, 2016 5:25 PM in response to summer_laughter

Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem. You can use the Guest User or create a new User for testing.



CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.

Switch to the New User by logging out/in or use Fast User Switching.

You can skip logging in with an Apple ID unless you need to test iCloud apps. Hit continue then skip.


Only default Apple apps will be in the Dock in the new User. Go to Applications to open your Microsoft apps you want to test.


Do you still see the issue?


If yes, then the problem is with your base files.

If no, then the problem is in your User's folder.

Microsoft Office 2008 not working after MacOS Sierra Update

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