iPhone 7 Headphones not working

Just got new lightning earphones, but when I tried plugging into iPad, played through speakers.

Fix: shut dow iPad, restart with lightning earphones plugged in (I'm not sure if that is really required, but it worked for me). Sound now plays through lightning earphones on iPad (iPad Pro 12", iOS 10.2).

I have this issue as well. I took it in to get looked at and they told me that the diagnostics don't show any problems, but suggested that I reinstall the os. I did this and...nothing! My headphones still don't work when plugged in. I suspect this is all an elaborate ploy to get us to buy the new Apple bluetooth headphones 😟

Even I have the same or even severe problems which include everything mentioned in this thread. If I initiate a call from favourites on lock screen I can hear what others are saying but my earphone mic doesn't work. I reinsert it and it works fine. Then after maybe 5-10 mins I can't hear anything and I realise its time to reinsert it once again. Same goes for the incoming call as well. The problem was little bit less on connector to use old 3.5mm earphones. But can't find a way to eliminate this problem.

Did anyone go to apple service centre and got something or other replaced? Don't know how can I replicate the same error there as its not consistent. By the way I am using iOS 10.2 if it matters. Don't seem to understand if we need to wait for iOS 11 or 12 or when in the world will it get rectified! Totally frustrated!

I have Iphone 7, with latest software upgrade. Suddenly, my left ear phone does not work and only right works. With the help of Apple, found out that with iphone 7 ear phones broke/or went bad. So, with new ear phone sets, the problem is fixed.

I have the same issue. Indeed, my entire family has the same problem. With iPhone 5, iPhone 6, and iPhone 7. And it has been an issue now for nearly a year, with no other fix from Apple than removing the headphone jack entirely! Pathetic!

Update to my own comment above:

I did contact Apple customer care over phone about this problem. They were extremely helpful and they did listen to my problem. They sent me a new pair of earphones and also the lightening to 3.5 mm adapter. The courier guy takes your old pair back too. Until they receive the old earphones and converter back they do keep the amount for a new piece blocked on your card and will return the amount if your headset doesn't have any physical damage.

By the way, I am in Ireland and here the apple doesn't own the stores, instead re-sellers own the so called apple stores and they are extremely unhelpful. They have excuse for everything and also are not much interested in attending you even if you go to buy something new, so forget help for any problems.

Other way round, I would say Apple itself is extremely helpful and does take care that their customers are satisfied. So I would suggest all of you who are having problems, just contact customer care on call and they will do the needful.

Cheers! 🙂

I recently got the iPhone7!!! The software is up to date ect,The EarPods sound exactly the same as the previous ones the up down volume buttons work,I tap the middle button one to pause the some,this also works,but when I try to skip a track by double tapping the middle button it just forwards the song a little bit,I've tried tapping it faster I've tried tapping it slower and still it does this!!!

Mine to but my audio on skyoe doesnt work and i cant hear anything through my earphones on spotify, skype , youtube ETC, even when i

Plug in my headphones and use the lighting adapter it doesn't work

Anyone pls help

My iPhone 7 headset is affected with hardware complaint . Whenever I connected the headphones music automatically begins . Also voice calls are automatically cancelled.

My friend also faces the same hardware err

Getting rid of the headphone jack was the stupidest thing Apple has ever done. I get that Bluetooth may be the future but it isn't the present. I have a pair of $350 headphones that are now useless after having to replace my phone over a cracked screen.

Picture this: you're on an 18 hour flight and your Bluetooth headphone batteries only last five hours. You can't charge your phone and use corded headphones simultaneously. Not to mention the sound degradation between Bluetooth and a cord.

It's a joke and I hope Apple reverses the decision on the next model.

In the meantime I am waging a battle with Apple, demanding they compensate me the cost of my headphones. Sound only comes out of one ear when using the adapter (I have tried two adapters with the same result and the adapter works fine with another pair of corded headphones).

Everyone with this issue should bombard Apple with complaints.

I too experienced this. and i also had them replaced at the Apple store but soon after, a couple weeks maybe the replaced earphones only played sound from the right earpiece. And nothing from the left earpiece.

My corded headphones worked just fine with the adapter. Until it didnt. Now I dont know what to do as I cant use my nice noise canceling headphones with my new iPhone. IOS 10.3.2. Sadly the max volume trick didnt work. Uhhhh

I'm on the latest iOS update, and also have the problem. I also have the smart battery case. Today this happened. Some clues:

The phone was in low power mode. A call came in and I plugged in the earbuds. No audio except on the phone's internal speaker. I unplugged the earbuds and plugged in the charger for a few seconds. Then when I plugged in the earbuds, the audio worked. Something in the power management code looks very suspicious.

my brand new out the box iPhone 7+ and headphones refused to work at all. So I left them plugged into the lightening jack, powered the phone off, then on again and then they worked. How long for, no idea, but they did work afterwards. Not great for a £820 purchase.

I have the same problem

In 90th second, the message pops up "this accessory is not supported..."

Then my headset did not work...

But 1 minutes after I remove and replug in again my headset can work properly for 90 seconds

I need your help guya

I had tried different headset and it still came up