iPhone 7 screen scratches?

After studying a bit in order to find an answer of this scratch issue, I’ve found that probably the scratches came from oleophobic coating of the screen - instead of the glass itself. Due to its chemical properties, the coating normally will wear off within two years or less, depending on usage.

Finding this explanation makes me feeling relieved. However, it would be more relieving if Apple themselves gave the explanation.

samarth1106 wrote:

Hi Apple

It's been a week I got my iPhone 7plus 128gb. For the first time in 4 years Using iphone product I got scratches on the screen. This is a really bad experience. I used 6plus for more than year. Screen never had a single scratch. Tell me how to remove them.

Apple is not here. If you want to discuss the problem with them, make an appointment at the Genius Bar at your local Apple Store. Or, use the Contact Support link at the top right of every page in these forums.

If you simply want to give them feedback, use this page:

http://www.apple.com/feedback

I had the iPhone 6+ before I got my iPhone 7. The iPhone 6+ never had a screen protector and just had a clip on case on it. It was fine had 1 or 2 scratches on it. I didn't reallymind it. Then when I upgraded to the iPhone 7 I had a clip in case on it no screen protector I thought it was fine because I did that with the 6+ plus, I guess not. 4 months later it has so many scratches on it. I've taken such good care of it, but it's still all scratched up. I've never dropped it or scraped anything against it to have so many scratches on it.

I am new to apple never use apple before. I am android user and kind of Xiaomi fan, I had a lot of xiaomi products. I saw my friends using this iphone 7 and I fall in love with the sleek/simple design iphone 7. I thought why not giving apple some try. So, I bought iphone 7 matte colour 2 weeks ago and I do put on tempered glass protector on the screen but I planning to change the tempered glass to thin screen protector but somehow while waiting for the screen protector deliver to me I notice hairline scratches middle on front screen (perhaps caused when it in out from my pocket). I use Redmi Note 3 before and never happened to this affordable phone compared to high end iphone 7. Not a good way to impress new apple users, i didn't regret but very much disappointing.

Seemed like a pretty good idea. I’d like to consider going back to Android as soon as this crap down for replacement. My iPhone 7+ 128GB Matte Black has also had long thin scratches vertically after two months. Been surprised and having no idea how this could happen easily, since I always took care of it like a baby.

Someone in Youtube once explain to rub over the screen of his iPhone 7 with Magic Eraser. But, the other said goodbye to its oleophobic coating.

Hi Apple

It's been a week I got my iPhone 7plus 128gb. For the first time in 4 years Using iphone product I got scratches on the screen. This is a really bad experience. I used 6plus for more than year. Screen never had a single scratch. Tell me how to remove them.

Same here. I realized the very thin scratches under direct sunlight. It made me surprised and thinking for some moments, then checking and checking again - hoping that my eyes were wrong. But, the scratches have been there.

I took care of it like a baby. Now I don’t know what to do. Just feeling disappointed. Like the other folks: bought an iPhone regarding its high quality compared to others. Now it seems like a myth.

Same with mine. The scratches can be seen easily under direct sunlight. And they are so annoying.

And, I have got no idea what to do since the retailer here told me that there’s no cover for the screen.

BBattled with Verizon tooth and nail to receive a replacement. Never had an iPhone scratch like this, and I've owned every release of iPhone from 2G since 2007. This was after 4 weeks of babying the phone, which I've never done to previous phones. Towards the end, the glass started pocking and little holes were starting to form in the corners. The scratches ranged from large gouges to a multitude of fine line scratches, all over the screen.

Hey buddy,

I got coating scratches on my iPhone 7 as well. All I did was used a tiny bit of dove deep moisture lotion to cover the scratches, then I wet my finger and wiped down my screen to get rid of the lotion's stickiness. Call me at 2035000540 with any questions.

Since they replace your screen is the touch id still functioning?

You are not alone... almost or basically everyone in this thread is having this kind of problem.

I have the same issue, several scratches on my iPhone 7 and i’ve only had it for 3 months so far :c. I take care of the phone because it’s expensive and it makes me sad

I also have owned every iPhone, my last 6s, I had no screen protector and no case for over a year, I turned the phone into the carrier in virtually "like new" condition to accept my 7Plus ugrade. My 7Plus screen was scratched to no end in less than 2 weeks.