iPhone 7 screen scratches?

Same here. iPhone 7 Plus mate black. Micro scratches on the screen from day 1 on the sides of the screen. Always with official leather cover, in the pocket without any other object. Support said it was my fault. I never used a screen protector, and never will: fifth iPhone, never happened before. Just a shame.

I was worried about the back on my Jet Black 7 Plus. However, within a week I had a fairly long scratch across the top left by the camera. I don't remember doing anything to get it. The back is fine. It's the screen that seems to be an issue. I got a tempered glass screen protector to prevent more. It's a shame. I love a ceaseless phone without a screen protector. I never needed one on my 6S.

Same here. Although I've had my phone for several months now but I treat my phone like a new born lol. Lots of fine scratches on my screen where as my 6s Plus didn't have any at all while I owned it (about 6 months). The screen on the 7 plus is definitely a softer material. Apple? What's your fix on this?

Literally last night looked at my screen and noticed an inch long scratch down the centre, that really only appears under a white background but is easily noticeable due to the slight different colours produced from the screen under layer im guessing. Now my iPhone 7 plus Matt black is my pride and joy, I've taken more in caring for this then I would my own new born child. Has a case on it and has only ever been in my pocket and bag a few times. So to find this scratch, broke my god dam heart...now to the actual point, this shouldn't be happening on a £700-£900 phone from one of the 'leading' phone manufacturers. I already know what I'm gonna be told, from apple which is pay the £100 plus fee to fix this as I don't have apple care. Pay to fix there problem that they didnt inform us about rofl..just came from android and I'll be going back to them after this crap is up for upgrade. Also why can you not simply call or email them? Why do I have to do a 1hr 20min round trip to my local city to go and see them in store? I mean is that the best they can do? Pathetic.

P.s seen a comment where someone said they put on a screen glass protector and couldn't see the scratch. Is this true? Probably going to get one anyway as I don't want loads of these sh*ts.

Apple disappointed me . My iPhone 7 was just 3 days old and there are 2 long line scratches in middle of the screen I just noticed that in sunlight. If i put a screen protector can we experience the same 3D Touch and same response from home button?And Is there any one from India who got there phone replaced for these problem.And what are chances for getting replaced?

The same thing happened to me. I have owned every iPhone since 2006. I've never needed a screen protector. I've always been fully confident that the glass would not scratch. It's just a fact of apple's build quality. Yet, low and behold, I've treated the iPhone 7 plus the same as previous iPhone iterations, and my screen had a scratch on it. So I knew Apple (being the types to not admit a manufacturing defect), I would have to pay to have it replaced. So began my long wait at the Apple Store to get them to replace my screen. I'm told I have to pay $150. I wait 3 hours, and when they show me my iPhone with the replacement glass, the repair techs have scratched up the back of the iPhone. So, long story short, I got a next-to-new iPhone from Apple and this was only due to their calibration machine being down during the ordeal. When I got home, I put a screen protector on the iPhone. Since then, I've removed it, because it looks like crap. All I can say, from my research is the blame is on Gorilla glass 5. Apple assumed that Gorilla was producing a great product. Not true this time around. This whole experience makes me really hesitate to buy the latest and greatest.

Shame on Apple for not testing the products well enough, and shame on Gorilla glass company for pushing a shoddy product in order to milk customers of their hard earned cash.

Very disappointed with Apple. I was told that it is a cosmetic issue and would not be covered by warranty. I keep the phone in my pocket and place it on my desk, conference tables, and nightstand. Have had every model iPhone since iPhone 3. Never had this issue before. I spent nearly 10 hours dealing with Apple support on this via Twitter, phone, chat and in-store. I have to believe that at some point Apple will recognize a defect with the screen coating and setup a warranty program for this.

I previously had the black iPhone 7 plus since it released and never had a scratch on it. Not even a week ago I got the iPhone jet black because we switched carriers and this was the only option they had. It hasn't even been a week and I see 2 hairline scratches and I've been so careful so I don't understand. Smh the only reason I don't have a screen protector is because they were out at the store and I had to order it online and it hasn't arrived yet. This is my first, now second iPhone and I'm pretty upset..

Dude this is the last iPhone I own.... I babied mine and it ended up with a tiny hairline scratch... I'm going back to android . Apple doesn't care about their customers. As long as they can slap cheap parts on the phone and sell it for an outrageous price... apple I hope you're listening cause allot of people are fed up with you and your cheaply made phones. Android will always be superior ...

Yes I've had exactly the same issues. None of my earlier iphones (and I've had several of those had this problem). I took it to the Apple Store and the explanation they gave is as the phones get thin, so is the glass (and its more flexible) and its therefore more prone to scratching. And that if it bothered me so much I can "pay" to get a new glass but there is nothing else they can do about it. Basically, iPhone 7 screen is going to look bad by design in a matter of few days/weeks is what is gathered. We need to get this forum a bit more vocal for Apple to take notice as they may not be aware of this. I trust them to address this BUT it takes all of us to voice the opinion.

I also saw today several light scratches on my screen (like hairlines) after holding my iPhone 7 on the sun light. At first this sight made me really sad because I thought it was my fault (for some reason I couldn't understand). However after finding this thread my sadness turned to anger! I cannot believe this! I'm always very careful with my device, I have the back protected with the leather case and I always protect the front screen. There is no way these scratches were made by my usage. Really disappointed to see that this is a common issue with iPhone 7. My iPhone 5s didn't have any similar issues after 3 years of full usage and many drops.

Same happening here (Toronto, Canada), I have had Nexus, LG, Motorola and Samsung phones in the past and none of them scratched so easily. My iPhone 7 screen looks like a many years old device because its screen. It's terrible that Apple is not taking an action, I am really thinking in going back to Android land... The new Galaxy's screen (S8) look awesome and I bet they won't scratch.

I get very, very annoyed when it comes to scratches and what I've noticed was that the scratches probably happened right where they make the devices. Because the moment I take of the plastic film out of the box and shine it through light, there are already a hairline scratches that wasn't caused by me and probably happened at the factory. These I tend to return right away as I can't accept a single scratch or abrasion out of the box like that. And no, those scratches weren't created by me from putting in my pocket or putting it screen down on places where I'm not supposed to do.

I would suggest that when you buy one, to do a full inspection of the device right when you take off the plastic off the device.

The same thing happened to me. They told me they would apply a purchased screen protector for me, but I was just going to have to live with the scratches and blemishes already on the phone after only a week of usage.

I was charged $149. However, they replaced the screen but their calibration machine was down. Instead of making me wait, they gave me a refurbished iPhone which was like new. Overall, one of the worst experiences I've had with the iPhone apart from their poor quality control. I've had to return devices over items scratched out of the box. As far as the screen goes, it's made of gorilla glass 5. It's resilient as long as nothing with any trace amounts of metal in it grazes the screen. Any metal objects/materials will scratch it, but Gorilla company does not call that a scratch, they call it trace amounts of metal transfer. Complete BS, imo. I think the iPhone 7 plus is more screen to possibly scratch. The iPhone 7 I keep in my pocket with nothing else to brush up against it and so far, so good. I can't do screen protectors. They suck.