iPhone 7 screen scratches?

Got a Matte Black 7 Plus last December and Immediately slapped some screen protector on it. Everything is clean with no bubbles underneath the film usually caused by dirt. Was about to change the screen protector to a tempered glass when I noticed light scratches on the screen. Scratches are only visible at certain angles.

Any updates guy? Did you have yours checked?

Just got my iphone 7 3 days ago, has a case on it and I've not been out the house because I was poorly. I never place my phone face down, never rest anything on it and always look after it. After all, it is expensive. So today I have good lighting in my kitchen, when I was looking on my phone I noticed 4 hairline scratches on my screen. Like many others, I've had every iphone except the 6s and never, not once, have I had this problem. I always look after my belongings, religiously. I'll be taking it to the Apple Store for replacement hopefully.

You're not getting it. The first thing I did when got my phone was have the screen protected with a film in store. Never removed or touched until I visited the store to have the film changed into a tempered glass. I still have the old film with me and it's clean af. No scratches or blisters from hard use or anything. You getting me now? The only possible thing left is that those scratches were already there when I got the phone.

I got my taken care of. I too am OCD about my phone. I don't let the screen come in contact with anything and I had mine for about a week and it had a decent scratch on it then a few hairlines. I talked with Verizon(where my phone was purchased) and because it was in the time frame of a return/exchange I was sent a new one and returned my old one. It really bothered me it scratched so easily without doing anything to it yet my husband has no case puts it in his pocket and his is still pristine.

Haven't noticed any scratches yet on my 7 Plus but I'm constantly looking because I did have these type of scratches on my 6s Plus despite it being babied since day one. Because I said I don't have any on my 7 Plus watch it happen soon lol.

This is exactly how my screen looks if not worse! Even after a screen protector. This is an important issue. I don't understand why I am not getting help from them. They keep saying I was the cause of the scratches. No one else could help??

Refer to this page and all the posts with people who has similar problems, perhaps printing and handing all the pages of posts over for them? Maybe then they will be able to see the problem and help you more easily. Some people has been given replacements.

There's an issue, definitely, but I think that it so far hasn't been a reoccurring issue for all. Perhaps there has been batches of glass with different quality? As in bendgate, the problem was structural and for everyone. That was probably easier to notice.

Hello,

I bought my iPhone in France in November 2016 from Bouygues Telecom.

I have noticed for several days (January / February 2017) that my screen had:

- a "nice" scratch at the top of the screen,

- many micro-scratches.

My use is normal: the phone is usually in my pocket or on my desk.

After contacting the Apple support by chat, they send me a guy from UPS to make a diagnosis.

Do you think there is a serial problem?

I had different phones and I find it abnormal that the screen gets scratched after less than three months ... 😟

I don't think there is a valid reason for that or why the scratches are occurring, I suggest a screen protector or a flap cover case, that should help and prevent scratches, sorry for the bad start.

Good luck, I hope this helps you. 😉

Same here. iPhone 7 Plus mate black. Micro scratches on the screen from day 1 on the sides of the screen. Always with official leather cover, in the pocket without any other object. Support said it was my fault. I never used a screen protector, and never will: fifth iPhone, never happened before. Just a shame.

I was worried about the back on my Jet Black 7 Plus. However, within a week I had a fairly long scratch across the top left by the camera. I don't remember doing anything to get it. The back is fine. It's the screen that seems to be an issue. I got a tempered glass screen protector to prevent more. It's a shame. I love a ceaseless phone without a screen protector. I never needed one on my 6S.

Same here. Although I've had my phone for several months now but I treat my phone like a new born lol. Lots of fine scratches on my screen where as my 6s Plus didn't have any at all while I owned it (about 6 months). The screen on the 7 plus is definitely a softer material. Apple? What's your fix on this?

Literally last night looked at my screen and noticed an inch long scratch down the centre, that really only appears under a white background but is easily noticeable due to the slight different colours produced from the screen under layer im guessing. Now my iPhone 7 plus Matt black is my pride and joy, I've taken more in caring for this then I would my own new born child. Has a case on it and has only ever been in my pocket and bag a few times. So to find this scratch, broke my god dam heart...now to the actual point, this shouldn't be happening on a £700-£900 phone from one of the 'leading' phone manufacturers. I already know what I'm gonna be told, from apple which is pay the £100 plus fee to fix this as I don't have apple care. Pay to fix there problem that they didnt inform us about rofl..just came from android and I'll be going back to them after this crap is up for upgrade. Also why can you not simply call or email them? Why do I have to do a 1hr 20min round trip to my local city to go and see them in store? I mean is that the best they can do? Pathetic.

P.s seen a comment where someone said they put on a screen glass protector and couldn't see the scratch. Is this true? Probably going to get one anyway as I don't want loads of these sh*ts.

Apple disappointed me . My iPhone 7 was just 3 days old and there are 2 long line scratches in middle of the screen I just noticed that in sunlight. If i put a screen protector can we experience the same 3D Touch and same response from home button?And Is there any one from India who got there phone replaced for these problem.And what are chances for getting replaced?

The same thing happened to me. I have owned every iPhone since 2006. I've never needed a screen protector. I've always been fully confident that the glass would not scratch. It's just a fact of apple's build quality. Yet, low and behold, I've treated the iPhone 7 plus the same as previous iPhone iterations, and my screen had a scratch on it. So I knew Apple (being the types to not admit a manufacturing defect), I would have to pay to have it replaced. So began my long wait at the Apple Store to get them to replace my screen. I'm told I have to pay $150. I wait 3 hours, and when they show me my iPhone with the replacement glass, the repair techs have scratched up the back of the iPhone. So, long story short, I got a next-to-new iPhone from Apple and this was only due to their calibration machine being down during the ordeal. When I got home, I put a screen protector on the iPhone. Since then, I've removed it, because it looks like crap. All I can say, from my research is the blame is on Gorilla glass 5. Apple assumed that Gorilla was producing a great product. Not true this time around. This whole experience makes me really hesitate to buy the latest and greatest.

Shame on Apple for not testing the products well enough, and shame on Gorilla glass company for pushing a shoddy product in order to milk customers of their hard earned cash.