Apple Home App (no response)

Been fiddling around a bit more with my Siri/HomeKit setup in order to get my Lyric Round Second Gen Thermostat to work and so far here is what I did:

I have a 4th gen Apple TV running TVOS 10.1 acting as Home Hub for remote access. I also have an iPhone 7 (iOS 10.2) and an iPad mini 4 (iOS 10.2). My HomeKit devices are Lyric thermostat and two iDevices switches.

I decided to setup my iPad mini 4 running as a Home hub (in addition to my Apple TV) to see if the problem was the Apple TV or something else... and here are my results:

(1) If I disconnect the lightning cable from the iPad mini 4 (remove it from power), Siri/HomeKit on my iPhone 7 for the Lyric begins to respond properly both when I am home (local wifi network) and away from home. Siri/HomeKit on my Apple TV will also respond correctly for the Lyric.

(2) Weird thing is when I connect the lightning cable to my iPad mini 4 acting as a home hub (plugged into power), when I am away from home the Lyric status in the Home App on my iPhone 7 will change to "No response". Also my Apple TV does not recognize the Lyric "sorry I didn't hear back from your devices."

(3) If I disable the iPad mini 4 as a home hub, when I am at home (same wifi network), my iPhone's Siri/HomeKit will recognize the Lyric (most of the time, there have been times when the Lyric displays a "no response" status). The Apple TV does not recognize the Lyric at all "sorry I didn't hear back from your devices." If I restart the Apple TV, it will recognize the Lyric for about a minute or so and then change back to "sorry I didn't hear back from your devices"

(4) When the iPad mini 4 is not a home hub and I am away from home, my iPhone's Siri/HomeKit will NOT recognize the Lyric "no response". Same with the Apple TV "sorry I didn't hear back from your devices."

I can reproduce these behaviors. And based on my experience I believe the issue is with the Apple TV not sustaining the connection to the Lyric thermostat in order to consistently provide a status update to my other iOS devices, particularly when I am away from home.

My two iDevices switches do not exhibit this behavior at all. Their Siri/HomeKit integration has been solid whether I am at home (same wifi network) or away from home and whether I only have the Apple TV as a home Hub or both the Apple TV and iPad mini 4 acting as a home hub (connected to power or not connected to power).

Apple PLEASE HELP!!

I am having the exact same issue with lyric. Intermittently the thermostats show as no response. The Lutron lights NEVER have a problem with not being responsive. I have have 2 wireless access points with the same network name and password that are joined by a wired router. The upstairs AirPort Extreme is an older 5th generation. If anyone knows what the issue is I'm all ears. Thank you!!!

This is what it looks like when my thermostats drop off line

I've had the same issue with the 2nd gen Lyric Round thermostat and I was just so tired of it and decided to buy a new thermostat. I got the iDevices Thermostat with HomeKit compatibility and it works flawlessly. I've never had any drop off / unresponsiveness since then (5 days straight since purchase). The thermostat works very simple. I also loved the fact that i didn't need to set up an account with the company (unlike lyric) and it was recognized automatically through the iOS 10 HomeKit features. I have 2 Apple TV 4 as home hubs and the remote access is also not a problem at all.

I took my 2 Lyrics (2nd gen) back due to this issue and exchanged them for 2 ecobee3 lites. Haven't had any issues in the week the ecobee3s have been installed. I'm chalking it up to a Lyric issue.

Happens to me too. I think Apple just had pretty poor quality control with the home app in iOS 10. Makes it almost impossible to enjoy my hue lights 90% of the time. As a long time apple user who owns most of their products, I'm pretty disappointed.

See my reply under "Homekit automation not triggering".

Did you ever find a solution for this?? I'm experiencing the same behavior and I regret buying this thermostat so much.

SSame problem, Lutron lights work, First Alert works, Eve motion sensor works, but not Lyric. So i see it, most of the time it's no response.

Trying that now!

Unfortunately that doesn't help those of us having this problem with the iHome Smart plugs.

I have one of those,

Factory reset it and then find its wifi signal, join it, and pair it in the home app "add accessory" section without going through the iHome app

Exact same issue. Hue app is 100% reliable, but the Home app seems very buggy and inconsistent

For the EdgeRouter, I enabled mDNS Repeater setting, but for every router it is different and may not have this same setting.