HT203516: Get help creating an iCloud backup
Learn about Get help creating an iCloud backup
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Helpful answers
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Oct 1, 2016 12:39 PM in response to aattaboyby zinacef,What about rebooting the iPhone and trying again -- Restart your iPhone, iPad, or iPod touch - Apple Support?
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Oct 1, 2016 1:11 PM in response to zinacefby aattaboy,I have restarted the phone a bunch of times, and even deleted the app, and then reinstalled
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Oct 1, 2016 2:52 PM in response to aattaboyby zinacef,You checked with their support page -- https://www.whatsapp.com/faq/?
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Oct 1, 2016 6:59 PM in response to zinacefby aattaboy,Yea, this is a separate issue. It downloads everything, but then gets stuck at the finishing step, with 1% remaining.
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Oct 1, 2016 7:06 PM in response to aattaboyby zinacef,I'm not sure why it does that or what else to suggest except maybe considering reaching out to either Apple or to WhatsApp support.
I can tell you, you're not alone as I have seen others complain of this very same issue, on these forums.
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Oct 2, 2016 12:20 PM in response to zinacefby danimuc,Got the same problem. Unfortunately the What's App Support is not known for being very communicative.
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Oct 4, 2016 3:41 AM in response to aattaboyby samianatalie,I have the exact same issue, mine has been stuck on 99% restore since last Monday... I really don't know what else to do as no one seems to know an answer to this question. I have asked Whatsapp but their communication is all via email and I am waiting on a response...
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Oct 4, 2016 3:52 AM in response to aattaboyby Takara86,if someone finds a solution please let me know.