My whatsapp restore stuck on Finishing Up... (99%)
My whatsapp restore has been saying Finishing Up... (99%) for hours, I have tried different devices and get the same thing. It's 131 MB, how can I fix this?
iPhone 6s, iOS 10.0.2
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My whatsapp restore has been saying Finishing Up... (99%) for hours, I have tried different devices and get the same thing. It's 131 MB, how can I fix this?
iPhone 6s, iOS 10.0.2
Had the same problem. We made many tries with restoring from the iCloud (always stuck at 99%) and from the backup on the Mac.
After many tries we have the problem solved now. 🙂
Both iPhones had the same name.
I renamed both of them (iPhone settings/General/About/Name).
Deleted the WhatsApp App on the new iPhone.
Then made a backup of the old iPhone to a Mac (and to iCloud) with iTunes.
On the new iPhone: backup restored from the Mac with iTunes.
I don't know which step was essential. But with this sequence it worked out fine with our iPhone SE / iOS 10.
I contacted Apple Yesterday. It seems WhatsApp is having troubles connecting to the iCloud Servers and viceversa. They are working on a fix apparently. I will be notified once it has been resolved. I think I am going to wait it out until they fix the issue, and restore my backup. Will post here soon as i get an update from the Apple Team.
i had the same problem (iphone 6, ios 10.0.2, whatsapp 2.16.11), tried everything i found on the internet but nothing worked. i contacted whatsapp support a few days ago and today i received a mail telling me that they've released a new version (2.16.12) and asked me to try again. i deleted the app, installed the latest version, tried to restore (took a while, be patient) and IT WORKED! hope it works for you guys as well, good luck!
Hey, I checked the AppStore like you said. And there was an update to whatsapp. Tried reinstalling the app. Ran the restore. It ran for a few minutes. and entered the optimizing whatsapp page and again showed me the screen Whatsapp had trouble reading my chat history with a 'Begin Recovery' button. I click on that, its the same circle. It says theres a backup of 1.55 GB found on iCloud and theres a restore button. Yet again it gets back to the Begin Recovery Page.
I am helpless.
Problem finally solved. After 2 weeks of being whatsapp-less, contacting multiple people at both Apple and Whatsapp and considering whether to just give up and forget about the chat history, Whatsapp finally released an update and after updating I had all my chat history including all the messages I've missed in the last 2 weeks. I hope you're all able to do the same🙂
Hey... This occurs when a copy has been uploaded to iCloud security corrupt, so expect longer than the backup whatsapp chats will not recover completely. It is best to delete the backup of your icloud and let the whatsapp finish loading unrestored.
I had the same issue and I did the following to solve it.
1.) Close WhatsApp.
2.) Go to the App Store and update WhatsApp.
3.) Delete WhatsApp.
4.) Reinstall and restore from iCloud.
It should work fine now.
Just sorted the same problem on my phone as well, but cured it. I fixed my problem of Whatsapp being stuck on finishing 99% by deleting the app all together and re downloading and installing the app again, after signing in again I still got the icloud option, on downloading all my messages from the cloud it performed as it should and went straight through the restore including the 99% finishing. All working now, and I expect the cause was an older copy of Whatsapp being stored on icloud, and when I had to do a phone restore because of the apple problem of being stuck on the apple logo loop, which also ended up as being due to an after market screen being fitted, and was sorted by disconnecting the battery and removing the screen, connecting to comp and doing an update/restore from itunes. (using an old cracked but working screen helped). I hope this info might help some of you out there.
i got the same problem. seriously just wanna give up and start with no chat history.
then i saw paolo81 reply. i say why not try that one. so i do exactly like what he said,
1) close WA (while stuck at 99%)
2) open it again and skip the restore option
3) chat history successfully restored with pictures
but no luck. cannot choose skip after close the app. so i improvise,
1) close WA (while stuck at 99%)
2) turn off icloud drive
3) open it again, and got screen that say your backup might be in icloud,please turn on icloud bla bla bla..
and i just skip the restore option ,,and damnnnn
4) my chat history successfully restored with pictures
thanksss bro!!
Hi All,
after struggling with this for a day:
1. delete the app from your phone
2. connect the phone to your computer and open iTunes
3. Download and install the app with iTunes
4. run WhatsApp while still connected to your computer and iTunes running.
5. choose restore in WhatsApp and the restore finishes in a couple of seconds...
don't know whats the logic behind this restore from iCloud while connected to the computer... but it works (for me at least...)
hope it will help someone.
The way I got past this problem was to delete the whatsapp by holding finger on icon and tap the cross, then download it again from itunes then restore. and it worked fine for me with all my details etc. restored.
Got the same problem. Unfortunately the What's App Support is not known for being very communicative.
BBut I don't have iTunes backup, I have onl iCloud backup.can I restore it from someone else's pic after signing in to my Apple ID
My whatsapp restore stuck on Finishing Up... (99%)