Mail will not send - OS Sierra

For the past week I have not been able to send email. At first it didn't bother me too much because I just used my phone to send email when needed. But now I need to send more detail emails and I can't because the mail client will not send. It receives just fine. This appears to be a known problem but the solutions that I have tried that were mentioned in the forums or internet do not resolve my issue.


When I try to send an email, it goes to my Outbox and sits there. I then get this error:

User uploaded file

The iCloud (offline) is the original and the Email Out (offline) is one of my troubleshooting steps. Here are some of the steps I took: (All of these did not resolve the issue).


1. turned it (MacBook Pro) off and on again.

2. Under System Preferences > iCloud > I deselected the Email from the iCloud > I then reselected it.

3. Under System Preferences > iCloud > I signed out of iCloud > Restarted > Signed back into iCloud. I also got this pop-up during this processes. I stopped the updating and continued.

User uploaded file

4. Created a new SMTP out mail connection (Email Out - (Offline)) using information I got from the forums. Apparently it goes to the same place as the iCloud listing.

5. Removed my email account from Mail client and put it back on. This included all my accounts associated to my Mac mail account. (Internet Accounts)

7. When I clicked on the p46-smtp.mail.me.com (hyperlink, screenshot 1 at the top), Safari opens and it says Safari could not connect to server.

6. I also wanted to note here that I was also in the process of updating my MacBook Pro with a new 250GB SSD. I completed this and still got the same error with not being able to send email. The SSD makes the MacBook Pro feel new again. (Mid 2010 model)


Did I miss anything? Any ideas to help me resolve this?


Thanks for your help in advance.

Posted on Oct 5, 2016 11:28 PM

Reply
25 replies

Oct 7, 2016 12:31 AM in response to trevoz

Yeah I tried that as well. The screenshot a few posts up shows the one entitled "New iCloud"


When I use that one it comes up as being offline. Also it asks me to re-enter my password and when I do it says unable to verify account name or password. I verified both the name and password are correct by connecting directly to iCloud.com. Unless the server information is wrong. Again I got that information from the apple support site. Also listed in the post with the "New iCloud".

Nov 2, 2016 4:41 AM in response to sk.impaler

I have the same problem with Mail on my Macbook Air. Ever since upgrading to Sierra, my Mail will not work properly with my non .me.com addresses.
I can use Microsoft Outlook for my non .me email but it refuses to function with my .me account.
So I have to use Outlook for most of my email and Mail for my .me email. Not ideal and very frustrating.
I have tried deleting email accounts and reinstalling them but to no avail.
Please can Apple explain why a programme that they supply with every Mac fails to work after an OS upgrade?
I am not upgrading my desktop until I know that this problem is fixed.

Nov 3, 2016 2:47 AM in response to sk.impaler

I have a similar problem (MBP, Sierra). In my case, it is with my Yahoo account. I can receive, and delete emails. I cannot send any email. My 'Outgoing mail server' shows 'offline' for Yahoo. When attempting to manually add a Yahoo SMTP server, and then try to use it, Mail simply deletes the added entry from the list of server, and I am left with the 'Yahoo! (offline)' server.


I have a gmail and iCloud emails and both work fine (so far).


I would appreciate any suggestions. Thank you.

Nov 11, 2016 11:03 AM in response to sk.impaler

I have the same problem. About two weeks ago, I spent four hours on the phone with Apple support, bouncing from one "senior technician" to another, and they couldn't guess any better than I can. Here's the thing: I bought a brand new iMac today, did NOT use the Migration Assistant, just logged into iCloud during setup, fired up Mail, it downloaded all my messages fine, but when I tried to send an email, I got the same error! This leads to me believe that the problem is not on our boxes, it's on the far end (at the server/mail exchange, whatever, I'm not that familiar with the ins and outs of email). Maybe this tidbit helps?

Nov 16, 2016 3:51 AM in response to sk.impaler

I had this identical problem, albeit with AOL rather than iCloud.


For some reason when you add a new email account using one of the first 5 options (i.e. the preset options) in Mail > Add Account, it seems to deny you the ability to then edit outgoing mail settings.


User uploaded file


The result of choosing to add a mail account using one of the preset options in the above box, is a Server Settings page that appears as per the image in your second post (i.e. there are no settings, and adding an outgoing server from the dropdown menu does not appear to work):


User uploaded file


To resolve this issue, I simply removed the account then added it again using Mail > Add Account > Other Mail Account. By selecting "Other Mail Account" rather than using the preset options for AOL (or, in your case, iCloud), Mail allowed me to input the settings manually. As a result, the Server Settings page appeared like this (account info removed for obvious reasons):


User uploaded file


Outgoing email from my AOL account works perfectly now. I hope this resolves your problem too if it is still ongoing.

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Mail will not send - OS Sierra

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