Level 2

194 points

Mac App Store keeps asking for password

I am logged into the MacAppStore on my iMac. Username and password are correct. I can wiew account information, a list of Apps I have bought etc.

I am also able to download new apps from the Mac AppStore, and I downloaded and installed MacOS Sierra a few days after it was released.

There is now an update to one of my Apps (Twitter). When I click "update", I am prompted to give the password for the Apple account the App was bought with (the same account as I am currently logged into the Mac AppStore with).

I enter the correct (and Yes, I am sure it is the correct password for that AppleID). However, instead of starting downloading the update, I am just again prompted to enter the password. Whatever I do, I can not get the updating proscess started. The AppStore just keeps asking for the password over and over again.

Am I doing something wrong? Or is this a bug in MacOS Sierra

As a curiosity, first I was asked for the password of my wifes appleID. I was not able to change this, I could only type in the "password" box. My wifes AppleID is linked to mine through Family sharing, but her AppleID has never been used to buy anything from MacAppStore. I had to click "view account information", enter my AppleID and password, and then I am asked for my password when I try to update the App.

iMac, macOS Sierra (10.12), null

Posted on Oct 8, 2016 7:26 AM

28 replies

viking bear Author

Level 2

194 points

Oct 10, 2016 5:02 AM in response to brenden dv

Thank you very much for taking the time to write an answer.

Yes, this is the only App I have had troubles with updating in MacAppStore. I am also able to download new Apps.

My wife has never downloaded any apps from the MacAppStore. All our purchases are registred on my AppleID. The witter App was downloaded with my AppleID.

My wife does not have a Twitter account.

My wife has a separate account on our iMac. If we log into MacAppStore with her AppleID, there are nothing listed under previous purchases.

My billing info is up to date, and I have no problems buying stuff from MacAppStore or iTunes Store.

After logging in or doing anything involving entering my AppleID and password, the Twitter update would ask for the password of my AppleID. But after entering (the correct) password, it would not start downloading, It would just return to asking for the password.

I really do not use the Twitter App on my iMac, so I just deleted it. And of course now there are "no new updates". Maybe I will download it again later. It is on my list of previous purchases.

If you read a few more of the posts in this forum, you would see that many people have experienced the MacAppStore asking for the password of another AppleID than the one they are using. This field is greyed out, and not possible to change. It all started after installing MacOS Sierra. So I really think this must be a bug in Sierra. I have filed a bug report.

I have tried booting my iMac in safe mode, but that does not solve the issue.

chris_g1

Community Specialist

Oct 10, 2016 8:59 AM in response to viking bear

Hello viking bear,

Thank you so much for taking the time to respond. I'm glad your issue was related to just the Twitter app, and since you don't use that app, it was easier just to delete it. Some apps have an extra layer of security built in to them, so if at some point you decide to redownload Twitter and get it set up, we will revisit this. But it sounds like you are good to go with everything else, so that's great!

I'll include some additional information below to help you get familiar with macOS Sierra.

macOS Sierra - What's New

Have a great day!

Apr 17, 2017 8:10 AM in response to toni_lijic

I'm having the same issue with Numbers, Keynote, Pages, etc...

Apr 28, 2017 10:27 PM in response to robhampson

And same problem for me on my iMac with pages and numbers after updating to Sierra. My other two computers that came with Sierra do not have this problem

May 1, 2017 12:20 PM in response to robhampson

Uninstalled the apps & reinstalled. Now up to the latest version. Just waiting for what the next update brings 😉

May 27, 2017 10:38 AM in response to viking bear

Maddeningly, it keeps occurring on when trying to update MAC OS X Sierra, along with iMovie and Microsoft Remote Desktop.... I cannot obviously delete these...Help !!!

Jun 1, 2017 5:47 PM in response to viking bear

I have the same issue. The only App trying to update is iMovie, which keeps asking for my password, which I'm 100% sure is being entered correctly.

hughcmh

Level 1

4 points

Jun 20, 2017 6:52 PM in response to ekimapple

Me too, I deleted them and they're reinstalling now without even being asked for the password. Annoying, but at least its fixed.

Jul 5, 2017 7:07 PM in response to viking bear

I have the same problem updating ANY app.

Jul 5, 2017 10:32 PM in response to sadklfjsdfasdf

Unless you have changed your ID this sounds like some corruption - I would definitely get in touch with Apple

Ridon

Level 1

4 points

Jul 8, 2017 9:19 AM in response to viking bear

Just delete the app from the folder and then run the update again.

It works

Jul 24, 2017 5:59 AM in response to Sreekanth_karini

Glad you are back up & running!

Deleting problem Apps & then re-downloading them was the advise I gave earlier on in the thread (End of page 1)

😉

Aug 3, 2017 3:03 AM in response to viking bear

I'm also having this issue - but for any app that needs updating (currently 11) but the list is growing as I can't get in to update any of them (together, or individually).

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Mac App Store keeps asking for password