Iphone 7 plus camera stopped working

I am traveling abroad and my iphone 7plus camera just stopped working. I have tried soft reset, restarts, restoring and no luck. When I turn on camera,I get a dark screen. The front camera works..its only the back camera which is dead now. Any ideas on how to fix without exchanging phone for a new one ?

iPhone 7 Plus, iOS 10.0.2

Posted on Oct 11, 2016 3:42 AM

Reply
27 replies

Oct 25, 2016 11:12 AM in response to manojfromfrisco

My camera was fine the first weekend I received my phone, front and rear cameras fine and taking stunning pictures. However on Sunday, the camera app just stopped working properly. It would see the picture, but when I clicked to take the photo it either; made the shutter sound but never showed the photo on camera roll or showed a waiting sign on the circle, took a picture which also never appeared. I tried all the usual - restart, resets and restore but if anything, this has made the issue worse. The camera does not register light on any of my pictures if it saves it so they're pitch black. However, the front facing camera works fine and the rear also works in other apps like instagram?! But not in the camera app or messages?

I've contacted Apple Support and they say they've never heard of this issue?? They've said that they will send a replacement but if it is a software issue then surely it's just going to happen again??

Jun 16, 2017 9:35 PM in response to manojfromfrisco

My I phone 7 plus flash and camera isn't working tried all reset methods but still it didn't work no damage. This happened all after an update. I gave to service centre they said to pay 27500rs can't effort it. I thought apple will give phone to phone did there is no external damage. I'm an apple user for 3GS never had this kind of problem. I replaced my iPhone 5 for three times for some software and home button issues. I'm very unhappy for 82000 still in warranty of 10mounts. Please kindly help me asking as an apple fan. I still have all my apple phones working starting form 3GS.

Jun 21, 2017 1:47 AM in response to Axv7136

My iPhone 7plus red I bought just 2 days back also rear camera not working

When I inboxed it ,it was not working then I updated the software it started working but again it's not working since today morning .. kindly tell us what to do I tried restarting and power off as well nothing working off course i cannot update software every hour

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 7 plus camera stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.