Iphone 7 plus camera stopped working

Had this same problem. First neither camera worked, then the front camera started working but the rear camera still refused to work. Google said all the usual; restart (no effect) -> hard boot (no effect) -> update iOS (no effect). Apple retailer said it would probably be hardware, and they would replace camera at who knows what cost. VZW warranty services offered to start insurance claim, and would issue a refurbished phone. No thanks. Apple warranty tried FOREVER to get diagnostics, but to no avail, phone wouldn't send info. Offered to have me send it in and get replaced. No time for that. Eventually, a full backup to my macbook -> reset to factory settings -> MAGIC! Camera worked. Hmm... -> restore from backup and voila, all data restored, and the camera works. What a hassle.

Hi,

I had this issue within the first week of having the phone back in Oct! One day, the rear camera just packed in and couldn't seem to get the flash to work. I took it into Apple (I also took some photos prior to going in to prove it just incase it decided it would work whilst in store) and they saw the obvious problem. They told me that they could either replace the phone altogether or they could replace the part within the camera - which they had in store, so I took that one seen as the waiting list for a new one was still outrageous. I just had to book a Genius Bar appointment and Hey Presto! The camera was fully functioning again.

Glad to say, I have had no further issues with it!

I did a shut down like you recommended. It worked. Thanks so much for this commonsensical idea!

Hello,

What did you tell you at Apple Store. Did they fixed it? Exchange it? Do they charge if phone is under warranty?

Thank you

Hello,

What happened when you went to store?

I have the same problem. I spoke to someone on apple support and they had me update my phone....and the update literally says:"This update includes Portrait Camera for iphone7..."

Thank you

It's true .it's helpful

Today I visited a service centre they told me your phone was in water that's why camera isn't working so please pay 27500₹. But I checked my LCI near my sim slot It didn't go red.

Hello please i have the same problem just i didnt understand how did u resolve it?

I'm in the exact same boat. Let me know how you resolve it.

I went to the Apple Store.

Phone is under warranty so they replaced with a new one for free.