How to access Apple Support Communities? Stuck at Manage Apple ID-page, keeping redirected to it

Hello all! 🙂


I can't acces this Apple Support Communities with my own account.


I'm stuck at the Manage Apple ID-page, and each time I try to visit Apple Support Communities while logged in, I keep being redirected to this annoying Manage Apple ID-page and cannot see the Forum. 😠😠😠


What do I have to do to continue at this screen and use the  Communities with my own Apple account?


Thanks in advance! 😁

iPad, iOS 5.1.1

Posted on Oct 12, 2016 8:04 AM

Reply
27 replies

Oct 12, 2016 10:24 AM in response to iOS5User

This is my own screen:


http://www.rubenbuitenhuis.nl/downloads/managescreen.jpg


I cannot get past this screen to Apple Discussions / Communities, only with another account which I use now (iOS5User). This is not my own account, but from my aunt and linked to her e-mail, Apple ID, etcetera.


So Yes I can login, No I can't acces Apple Support Communities Forum. Because if I try, I keep begin redirected to my Manage Your Apple ID-screen (pictured above).

Oct 12, 2016 10:40 AM in response to iOS5User

Also strange but interesting is..., I just found out, while logged in with this user (iOS5User, my aunts Apple-account), i'm still able to login at https://appleid.apple.com/ with my own r.......@mac.com-account at the same time! However, Communities is still logged in as iOS5User, my aunts Apple-account.


I think this is really strange and maybe I have to have an Apple employer asked to look at it. I don't know if that is possible via this thread? (I have no Chat option here in The Netherlands).


Anyway thanks for your time, if you know other options then I would like to know them.


And if it's solved anyhow, I'll surely will post it here!

Oct 12, 2016 12:30 PM in response to iOS5User

OK.

I'll combine responses from all 3 posts' topics

* We are not suggesting that you change anything yourself

I see that you are indeed able to "manage" your old account from your image

On any one instance of browser use, you should only be able to have ONE login per browser session. But you could run two different browsers and be logged with different Apple IDs

EXAMPLE would be:

Safari = logged as iOS5User

Firefox = logged as "OLD" Apple ID


BTW, have you EVER at any time in the past been able to login to ASC with your OLD Apple ID?

If so, what is the UserName for the OLD Apple ID?

* You should be contacted by CommunityHosts (at) apple.com when they get around to acting upon my earlier report to them.
Be sure and check your Junk Mail folder for a false filing if you don't hear from them in a reasonable amount of time (I know it sounds crazy that an @apple.com sender could get treated so, but stranger things have happened)
Let us know if too much time goes by!

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