Apple Event: May 7th at 7 am PT

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dseyit Author

Level 1

21 points

iphone 7 plus battery drain, do not go standby, standby same with usage

Hi.

My iphone 7 plus has battery drain issues. I requested replacement and it came today. So far the standby sometimes same with usage but I did not check it yet since it is new, but I realised that after i restart my phone problem disappears but suddenly starts again. I have no idea which app or what causes the problem since I tried to reset it sometimes it happens right after the reset ( today it happened when i started my new replacement phone).

PS. I used both ios 10.0.1 and ios 10.1 beta 1. Problem is not there with my iphone 6s plus on both of those operating systems, but it has the same issue on my 7 plus even though all apps are the same.

I would appreciate if anyone could help.

Thanks.

iPhone 7 Plus, iOS 10.0.2

Posted on Oct 12, 2016 5:08 PM

22 replies

dseyit Author

Level 1

21 points

Oct 12, 2016 6:25 PM in response to ChrisJ4203

Sorry for confusion. The numbers are in minutes and now bbm is installed. it had this issue with bbm before, but now after restart i dont. İ am not sure why this issue happening and goes away after restart. as i said the only thing that i am sure is it disappears when i restart my phone and comes back suddenly.

ChrisJ4203

Level 10

230,371 points

Oct 12, 2016 9:09 PM in response to dseyit

Okay, so you have 47 minutes of usage and 85 minutes of standby. Was this from 100% charge? If so, what is the resulting charge percentage at that time? Restore the device to factory using iTunes. Then test the device without adding any additional applications or other changes, for at least longer than 85 minutes and see what happens. What were you doing for that 47 minutes of usage?

dseyit Author

Level 1

21 points

Oct 12, 2016 9:16 PM in response to ChrisJ4203

Hi.

I followed this post's advise: My iPhone 7 Battery Drain Fix...

So far, it looks good. I will update final info about my replacement phone after I actually start using it as my iphone 6s plus. Thanks for respond. On that time I was using my phone. The phone does not have problem since each time I tried to see if stand by and usage is same , it was not (which standby works). Also, I noticed one thing here that on my previous iphone 7 plus, on battery section it didn't show any 7 day usage statistics, I thought it was because I didn't use the battery for 7 days since full charge. but on this one it shows 7 days usage section regardless that. Maybe my earlier iphone ios sytem was corrupted , I dont know, I will update. Thank you very much.

dseyit Author

Level 1

21 points

Oct 13, 2016 1:56 PM in response to ChrisJ4203

Ok so the problem started today. here are analysis of my battery usage results: 6:05 8:41 ,standby here 6:17-8:53, remove bbm standby here= 6:21-8:57. 6:26-9:02 , no another app and st by . 6:32-9:08. Reminder off 6:36 9:12 st by 9:41-9:17. ( i am pretty sure restart will fix this but i cannot see the result until i fully charge my phone , but maybe only charging fixes that, i will check that too. i will not restart my phone and will charge it fully overnight and see if the problem exists. i am taking all of the actions i did back (installing bbm etc...) .

I dont know whats wrong. I only installed paypal today thats all I installed extra than tomorrow and morning (which standby worked). I started from fully 100% and it went from 100 to 96 in 3 hours of total standby and 1 hour usage. I was happy. Then suddenly the issue started now I have9 hr of tiotal standby and 6hr of usage and battery went from 100 to 40. I mean according to that usage, battery life is ok but as u can see from above, its not going to standby something is working background. I will be really happy if we could resolve this problem. Thanks.

What I did from what I remember is: I used my phone as a timer. I used my phone to check emails. I used my phone to chat on bbm and it was severe chatting and phone got slightly hot. Thats where I realaised the issue started.

What I will do is: i will completely remove bbm and restart my phone back to solve an issue and see if this issue comes back without bbm.