My iPad Pro with iOS 10 does not seem to support AOL mail (imap). All other mail accounts work (gmail, iCloud mail) but not AOL. It worked beautifully on my older iPad. We have tried deleting and adding the AOL account many times. I've called Apple Care with no positive results.
iPad Pro 9.7-inch WiFi, Cellular, iOS 10.0.2
Hello Demo & ShagCA,
You have both been very helpful...considering I am pretty much an novice.
Bottom line, you were both close and your advice was good.
What I eventually did (based on all your help) was to call Apple Care again and ask for a senior agent.
I told him that my AOL mail outgoing was port 465 and I wanted 587 and that when I looked at my AOL outgoing the server number was grayed out so I couldn't change it.
What the senior Apple Care advisor did was delete my AOL mail account and add it again...only I was instructed not to select AOL when presented with the menu of emails but rather chose "other" at the bottom and manually input my data. When setting up this AOL account it defaulted to outgoing port 465 (in black print)and I was able to change it to 587. We completed the process...and from then on everything went very well. AOL mail was able to sent in a speedy fashion.
Many thanks!
You are quite welcome. I am very happy to hear that you finally got it resolved. 🙂
patriciaflorida wrote:
What the senior Apple Care advisor did was delete my AOL mail account and add it again...only I was instructed not to select AOL when presented with the menu of emails but rather chose "other" at the bottom and manually input my data. When setting up this AOL account it defaulted to outgoing port 465 (in black print)and I was able to change it to 587.
Exactly what my first reply suggested (to add as Other mail type). In some cases we can't let iOS decide what's best for us. Choosing AOL (or any other predefined email carriers) lets iOS choose what it thinks is correct and the best settings which also prevents us from changing the settings by disabling options.
AOL Mail will not work on iPad Pro with iOS 10
