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AOL Mail will not work on iPad Pro with iOS 10

My iPad Pro with iOS 10 does not seem to support AOL mail (imap). All other mail accounts work (gmail, iCloud mail) but not AOL. It worked beautifully on my older iPad. We have tried deleting and adding the AOL account many times. I've called Apple Care with no positive results.

iPad Pro 9.7-inch WiFi, Cellular, iOS 10.0.2

Posted on Oct 13, 2016 1:44 PM

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Question marked as Top-ranking reply

Posted on Oct 16, 2016 8:09 AM

Set it up as Other mail account. You need the following info:


Incoming Mail Server

  • Account Type: IMAP
  • Username: ___@aol.com
  • Server hostname: imap.aol.com
  • Server port: 993
  • Authentication: Password
  • SSL/TLS:Yes

Outgoing Mail Server

  • Username: ___@aol.com
  • Server hostname: smtp.aol.com
  • Server port: 587
  • Authentication: Password
  • SSL/TLS:Yes

replace ___@aol.com with your email address.

18 replies

Oct 17, 2016 10:43 AM in response to patriciaflorida

patriciaflorida wrote:


What the senior Apple Care advisor did was delete my AOL mail account and add it again...only I was instructed not to select AOL when presented with the menu of emails but rather chose "other" at the bottom and manually input my data. When setting up this AOL account it defaulted to outgoing port 465 (in black print)and I was able to change it to 587.

Exactly what my first reply suggested (to add as Other mail type). In some cases we can't let iOS decide what's best for us. Choosing AOL (or any other predefined email carriers) lets iOS choose what it thinks is correct and the best settings which also prevents us from changing the settings by disabling options.

AOL Mail will not work on iPad Pro with iOS 10

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