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shmana82 Author

Level 2

250 points

No place to enter verification code in iCloud

Hi. Reset my Apple ID password via iphone after someone overseas apparently tried to use it. Now I'm logging in on my Mac. I can enter the new password and receive the verification code on my phone, but there's no place to enter it in iCloud. It says "An Apple ID verification code is required. Type your password followed by the verification code shown on your other devices." But there's nowhere to enter the code.

So stupid! What do I do?

MacBook Air, OS X Mountain Lion (10.8.5)

Posted on Oct 20, 2016 12:34 PM

Top-ranking reply

iiviivix

Level 1

20 points

Posted on Aug 20, 2017 4:17 PM

I FIGURED IT OUT!

"Type your password followed by the verification code shown on your other devices." Is the message you see. We insert it at the end of your password! ok duh we get this after a quick google. The answer to the question you are asking is this:

Exit the icloud preferences by clicking the go back Arrow (top left corner of pref. window), it will take you to System Preferences main menu, and then click the right arrow to go back into the icloud preference.

You now should have the ENTER PASSWORD field again instead of just the stupid message with no where to type.

Now,

Visit https://appleid.apple.com/ and sign in. You will receive a verification code on your secondary device.

Go back to icloud preferences and now insert your password followed by the verification code with no space in-between the two.

SO funny how people don't understand the question we are asking. You clearly said, there is no where to type and the guy tells you to type lol.

View in context

127 replies

Apr 21, 2019 10:47 AM in response to LACAllen

This is ABSOLUTELY NOT what they mean. This doesn't work. Why you'd think that Apple, known for their ease of use, would ask users to input a verification code AFTER your password in the same box is beyond me. There should be another box for you to input the verification code into, but it's not showing up for me either.

May 3, 2019 12:12 PM in response to LACAllen

Having the same issue with a 2011 macbook pro I was trying to get cleaned off and with a new clean install of Mac OS Lion (since that's the latest OS it will handle). All has gone well until it asked for my icloud username & password and then it sends the 2-factor authenticate password to my other devices but there is NO place to type that code in on this macbook I'm trying to get going.

I've tried the password+verification code and that doesn't work. Any other ideas out there before I have to call Apple and spend an hour on the phone with them trying to help me figure it out?

May 4, 2019 10:31 AM in response to mstarkey60

FINALLY got it to work. I'm not sure what I did any differently than the first 57 times I tried. But, it was a day later that it worked.

¯\_(ツ)_/¯

Just glad it did. I used my password and then directly followed by the 6 digit code sent to my other devices. NO SPACES between any of that.

spoik11

Level 1

4 points

May 8, 2019 3:11 AM in response to shmana82

I have just had this really frustrating problem signing into a new (to me) iPad's app store. You need to go to the settings on the device that is primary, in my case, my iPhone and there will be an option to Update Apple ID Settings. From there you need to approve the new device and then when you try and sign in on the new device you'll need to put in your password and the verification code as others have stated.

May 18, 2019 3:06 AM in response to Community User

For those of you who are desperate, try the back/forward arrow approach + the verification code tacked on the end of your normal password. Big thanks to the community for helping. Apple, please do better. This whole thing was super painful and made exponentially worse by having an "enter apple password" box (that I couldn't do anything about!) flash up constantly over the past month every time I did anything on my computer.

HeatTay

Level 1

13 points

Apr 14, 2017 11:04 AM in response to LACAllen

Tried that several times, it isn't working. We are beyond frustrated.

LACAllen

Level 8

43,500 points

Apr 25, 2017 9:32 PM in response to Stevens77

You have an iPod Touch 4th Gen which can only run iOS 6.1.6 maximum.

If you are using 2FA, you must be using iOS 9 or later.

I do not see an iOS level requirement for 2 Step Verification.

Jun 12, 2017 12:01 PM in response to shmana82

Same problem with MacBookPro running sys 10.12.5 in early June [last week].

As for all else, annoying that I keep getting the 'incomplete sign in' alert with no way to do so.

It worked for my iPad.

LACAllen

Level 8

43,500 points

Jun 26, 2017 4:20 PM in response to schprc

Exactly as it says...

If your password is Apple! and your verification code is 123456, type Apple!123456 in the password field.

Your password followed by the verification code.

schprc

Level 1

24 points

Jun 26, 2017 4:40 PM in response to LACAllen

Oh, let me try to add my own password in front of 6 digits!

Jul 20, 2017 8:43 AM in response to LACAllen

There is no PLACE to type password or verification code.

Jul 20, 2017 8:45 AM in response to LACAllen

There is NO password field.

jcrao

Level 1

13 points

Jul 20, 2017 3:10 PM in response to lesleyfromtroon

I have to same problem. As simple as "there's no field to enter the verification code" really means, thanks for showing the picture for others. Did anyone finally help you with this?

Mar 30, 2018 9:40 PM in response to edenfromsanta monica

I misposted the location of the arrow. The back arrow at the top left of the System Preferences screen that you are using:

Cheers,

Apr 27, 2018 7:56 PM in response to ncork

Apple is not here. This is a user to user support forum. If you wish to send your thoughts to Apple, do so here: Apple - Feedback

Cheers,

No place to enter verification code in iCloud