iOS 10.1 Battery drain

if you paid with a CC for your iPhone, MC and VISA offer x2 warranty, so a 2nd year. You pay for the battery and your CC insurance will cover. If not, unfortunate.

Also, if you were under warranty the first time you went there, that is extended retroactively if you opened your case while still inside the warranty window.

How old and how many cycles your battery?

I don't disagree that the battery is dead. I am under no illusions that an iOS update is magically going to restore it's health. My argument is that there is something in iOS 10.1.1+ that is causing a inordinately rapid decay of the battery. I have exposed my phone to the same amount of usage that I have in the past and prior to iOS 10.1.1, so yes, these issues coinciding with that release (along with the multitude of people with similar issues both expressed on this thread and to me in person) lead me to believe they are related. My phone was working fine for a year and the battery only degraded

My point is that Apple will likely chalk it up to normal battery decay as you seem to think it is, but I disagree with that notion. What I have experienced is not normal by my standards. If you want to patronize me and say that my standards are not in line with what several distinguished PhD in the field with experience say, then go right ahead but it will not sway me any bit. Since I am no longer under warranty, they will likely make me pay out of pocket for something I believe their software caused.

Interestingly enough, it also seems that all third party apps that used to display battery cycle information no longer give you that info. Looks like this happened around the beginning of this month. Coincidence with all these complaints going around?

You forgot a 4th option... wait for a fix from Apple.

Glad you have come around to Seeing that a Rescue Factory Restorehas also been successful.

Apple main have come up with a way to stem remedy the situation for those with Battery drain and sudden shutdowns so that a Factory Restore works now. And they have made it so once you get to 10.2 you can't go back to 10.1.1 because it is no longer signed.

"My argument is that there is something in iOS 10.1.1+ that is causing a inordinately rapid decay of the battery." Would you agree that 10.1.1+ also is not causing any abnormal decay for 500millions+ iPhone 5-7 owners? The issue here is premise acceptability, and them being mutually exclusive. If you accept that hundreds of millions have successful transition (and all numbers indicate there is no RMA surge), then it automatically excludes your previous premise. Sorry to pull a Socrates on you. On the other hand, if you believe that iOS 10+ caused issues, where are the hundreds of millions of complaints? People flooding Apple's 488 stores? When XBox had the famous death rings years ago, it affected just about every single machine within a certain number of batches...

+1. What you have experienced is not by your standards. but then your standards are 100% unrealistic. Hence why I guided you to **. If you get one full perfect year of Li-Ion, expected. 2? Lucky. Year 3? Awesome and very very lucky. This is hardcore electrical science. Sounds to me you never expected you battery to just fail, and that it is the first time. When it happened to me the first time, I was here, years ago, blaming Apple/iOS. Years later, after some reading on Li-Ion, I reached a beginner/kinkaid level and now know how to handle them better. Since I have no engineering background, I will never reach any expertise level, and I defer to them. And they say that Li Ion battery is very unreliable, at best, and if you get 1yr plus you are lucky.

To give you an idea how finicky they are: https://en.wikipedia.org/wiki/Boeing_787_Dreamliner_battery_problems

State of the art jet, constant APU connection (Aux Power Unit) on the ground, and they failed brand new. They failed the anticipation of 6 figure paid engineers whom had to go back at the drawing board.

And https://en.wikipedia.org/wiki/UPS_Airlines_Flight_6. Brand new batteries- just caught fire...

So in Apple's defense, it is not Apple saying it is normal decay, but just electrical science. And you do not understand how they work (be it am sure you advanced multifold these pass days), but I am sure that henceforth you will moderate your expectations. Battery fail is the # 1 reason I pay 90$ for Apple Care, and 3 yr total coverage.

Other tricks include avoiding sub 30% discharge, and avoiding top charges as well. Even then, I consider myself lucky to get anything more than 1 year.

regards

Just to add my tuppence worth:

There obviously is a problem or they would not have released the diagnostic tools with 10.2.

The lack of comment by Apple, apart from being disrespectful to their customers, also indicates they have no idea what is causing the battery drain.

You can bet your bottom Apple shares we will never find out how many batteries have been affected by this; Apple know if they admit to the battery drain, there will be an awfully long queue of customers at the 488 Apple stores clamouring to get their batteries replaced at no cost.

We will also never know how many loyal customers have swallowed the cost of a new battery on the advice of the Apple Store.

As I stated previously, my shutdown issues were resolved by the new replacement battery, but my battery life is nowhere near to what it was on IOS 9 just over a year ago.

Adrian.

Update 7:

Background:

My daughters iPhone 5 started acting erratically last month after the 10.1.1 Update. Before the update it would maintain power in standby for somewhere over 24 hours. After the update to 10.1.1 it looked like it was draining rapidly going from 100% charge indication to somewhere in the 30's % range. It would then get the spinny bars and go dead.

I did a Recovery Mode Factory Restore with 10.1.1, but the problem remained the same.

We decided to update to 10.2.x to see if that might fix the issue, but the problem became more exaggerated with the phone indicator almost jumping in chunks down from 100% to the 40-50-60% range in a varying manner and then spontaneously shutting down. At that time the phone would only last for 5-10 minutes before the shutdown.

We also tried a Reset of the phone from the iPhone: Settings-->General-->Reset (very bottom)

That didn't work.

Recovery Mode Factory Install:

Finally when I did the final Recovery Mode Factory Install.

http://www.imore.com/how-to-iphone-ipad-recovery-mode

This cleared out the phone and did a fresh install of 10.2

Result - The iPhone 5 stayed charged for 30+ hours and did not spontaneously shutdown

1. after the Factory Install to 10.2 the phone was charged to 100% and left a couple more hours on the charger.

2. the battery showed a rapid % decline at first, but then started to go down more gradually. (over an 10 hour period)

3. at 9% I left the phone overnight and it was at 5% in the morning. (6-7more hours)

4. over the rest of the day the phone went from 5% down to 1% (~ 12 hours)

5. the phone stayed at 1% for another hour or 2 and didn't seem to shut off even though I turned the screen on and kept it onto monitor progress.

6. finally the phone shut down well north of 30 hours.

The battery indication seemed to be out of sync with what has going on with battery.

Battery Recalibration:

I did a battery recalibration as outlined below:

https://www.iskysoft.com/data-recovery-tips/reset-iphone-battery.html

The phone seemed to perform worse after going through the recalibration process.

Then I shut the phone off for a couple of days and left it completely off.

(It seems that shutting the phone completely down is a good idea from time to time.)

I ran a couple more charge and discharge cycles.

Now the phone seems to accurately indicate the battery power.

Last night, I fully charged the phone and left it overnight and the battery indicator went from 100% down to 72% over 12 hours.

I will continue to leave it in standby and see how long it lasts, but the phone seems to be back to where it was before the 10.1.1 update.

The battery readings seem more accurate for a 4 year old phone with an old battery.

Results up to this point:

The battery indicator no longer is falsely showing rapid battery discharges at any time.

The phone no longer spontaneously shuts itself off within 5-10 minutes or the 1/2-1 hr as happened when the 10.1.1 update was installed.

It seems the 10.1.1 update somehow corrupted something and the 10.2 update with a recovery mode factory install followed by battery calibration has resulted in a fully functional iPhone 5 in my case. I know of others who have had success with this method as well.

Hopefully others will be able to achieve similar results.

I did the Factory Restore and things are working fine.

It does seem that iOS 10 may be using a bit more power in my case, but at least the phone is functional.

At some point I may attempt to get more power by replacing the old 4 year old battery, but the iPhone 5 didn't really have a lot of battery power to begin with.

Glad you got your machine working.

Constant spontaneous shutdowns were annoying and rendered the phone less useful to useless.

Other tricks include avoiding sub 30% discharge, and avoiding top charges as well. Even then, I consider myself lucky to get anything more than 1 year.

Wow... that is some pretty low expectation for a device costing many hundreds of dollars.

Here comes iOS 10.3.... Maybe it will include the "fix" in 10.2.1 that some on this board believe isn't needed because there isn't a "problem"...

http://www.forbes.com/sites/gordonkelly/2016/12/31/apple-ios-10-3-release-theatr e-mode-dark-mode/#7e2fbc097b7f

Just a follow up post concerning to my experience with the 30% bug and its resolution.

RECAP: As noted in my earlier posts I have an iPhone 6 128GB bought in Oct. 2014. With the update to iOS 10.1, I began to notice the unexpected shutdowns after the phone drained to ~30% with the peculiar symptom of the phone rapidly returning to a 30-40% charge shortly after plugging in the charger. Initially this occurred rarely but it seemed to increase in frequency over time and it clearly was not fixed with the update to 10.2.

About a week or so ago, I installed Battery Life which reported initially that the batter passed but was spent to ~60% (i.e. 60% remaining). A couple of days later BL reported that my battery was BAD and spent to ~40%. This deterioration seemed to fit with an accelerated draining of the battery (i.e. greater drop in charge for 2 hours of similar use than observed earlier).

I then used iBackupbot on a mac which reported a CycleCount: 613; DesignCapacity: 1751; FullChargeCapacity: 700. Indicates the battery can now only hold a charge of 700 mAh out of the original spec of 1751mAh (vs the nominal 1810 mAh for the iPhone 6). This struck me a greater battery consumption for the number of full cycle charges that would be expected.

NEW FINDINGS AND RESOLUTION: With the battery life continuing to shorten, I called apple tech support and they recommended that I bring it in to be assessed. A couple of days later I did a walk-in at the Genius Bar (upper west side apple store in Manhattan) fully hoping they would replace the battery for $79. The tech ran the Apple diagnostics which reported the battery was at 83% life and that they could not replace the battery for me! Very weird that their diagnostics reported such a different degree of battery consumption from what appears to be read directly from the phone by iBackupbot. Anyway, the store tech read over the report made by the phone tech and she walked away... She returned a minute later with approval to replace the iPhone 6 128GB for the price of a battery replacement ($79). 15 min later I had a *new* iPhone 6 and apple had a satisfied customer.

Battery Life reports battery health of 100% and 2 days of moderate use for >12hrs/day leaves me with a charge of >50% when I do my overnight charge and all things look good.

RECOMMENDATION: Contact Apple Tech support and explain the phone symptoms and then bring phone to the genius bar. I have every reason to believe they will stand by their product and help. Of course some will feel they should pay nothing. My feeling is that I've had 2 years of great use out of the phone and for a small fraction of the current retail cost of a new iphone6 128GB ($649) I'll have another 2 years in worst case. Best case Apple will eventually ID the batteries with problems and widen the recall and refund me the cost. Either way the problem is fixed and I have a worry free fine phone. Good Luck.

Wow... that is some pretty low expectation for a device costing many hundreds of dollars.

paikinator, why do you think I buy Apple Care? Because Apple is rated # 1 for customer service, and warranty replacement. Just walk in, get a new one, and I know the engineering life expectancy of these gadgets. To give you an idea, have replaced the fol:

- x1 MBP 3.1, in 2012, NVIDIA fiasco - Gpu died exactly 3 yr marc. 2,400$ unit!! Free replacement

- x2 iPhone 4

- x1 iPhone 5 (battery drain and overheating)

- x3 MBAs arriving with defects from Gonzou China (including one with a swollen Li Ion battery which deformed the unibody)

- x1 MBA two years later due to incessant crashing

- x 2 MBP DOAs from China earlier this year. 3d one is flawless.

Alex Crantz (Gizmodo) slammed Apple for receiving two DOAs MBPs. So no, it is not just me.

About 12,000$ worth of gadgets above, at the cost of THREE Apple Care plans.... In all cases, they failed the Genius test. So yes, my expectations are low, but Apple Care is magic. However, in parallel, I know people that buy a new PC every 2nd year.

Ref the 30% trick, it is explained at **, including the best time to use it heavy duty and charging, e.g. watching video.

"With the battery life continuing to shorten, I called apple tech support and they recommended that I bring it in to be assessed. A couple of days later I did a walk-in at the Genius Bar (upper west side apple store in Manhattan) fully hoping they would replace the battery for $79. The tech ran the Apple diagnostics which reported the battery was at 83% life and that they could not replace the battery for me! Very weird that their diagnostics reported such a different degree of battery consumption from what appears to be read directly from the phone by iBackupbot. Anyway, the store tech read over the report made by the phone tech and she walked away... She returned a minute later with approval to replace the iPhone 6 128GB for the price of a battery replacement ($79). 15 min later I had a *new* iPhone 6 and apple had a satisfied customer. "

The Manhattan Apple Store has a legendary reputation for customer satisfaction- rings all the way in Canada. The Rideau in Ottawa as well is very good at replacing items out of spec. Have also seen stores that refuse replacements just because..

Did you have Apple Care +2 years? Either care, whatever you did, textbook influencing behaviour, you got a new working gadget. Unfortunately for Paikinator, he lives too far from an Apple Store.

You are correct, having extracted the most over 2 years. Your battery, in engineering terms, was pass its life expectancy at 600 cycles. It is amazing it got to it with such good health. Again, usage and drain relative, they can just die faster.

Battery Life Apps: I avoid them as scam. Apple refuses to let developers iPhone BIOS type access (and the fight over jail-braking). So tried a few such Apps, each reporting different numbers. the Apple Store check is the best and only one with access to the battery MC.

Bad apps can drain your battery. But then, is it the iOS?? Have seen over the years apps which are terrible. Facebook being particularly bad for iPhone 5- just ***** it x2 faster. Why bother?

Congrats on resolving it!!!

Happy New Year from Greece!!!

My situation has improved somewhat. I currently see pretty much the normal battery life from my 1 year old 6s plus, and the shutdowns are not happening at such high percentages anymore (from 23-56%, to near 1-2%). My wife who's 5 month old phone shut down at 30% once, is performing fine. I think it was related to the cold, more than the OS.

I haven't asked my father or best friend recently about their phones, which also shut down early enough for them both to mention it. Time will tell I suppose.