You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 10.1 Battery drain

Hello.


Updated my iPhone 5 to iOS10.1 and have been having battery problems.


1 - It jumps from 30% charge to 1% in a few seconds then shuts down.


Now here is the stranger part.


As soon as it reboots after connecting to a charger it show 30% charge. When I unplug it right away it still shows 30% and runs like nothing happened for a good few hours.


So it goes from zero charge to 30% in the time it takes to reboot? Strange.


2 - Shutting the phone down at night with a good 80% charge, it won't reboot in the morning due to no battery charge. I plug it in and its back to 30% in a few seconds.



Thanks for any suggestion in advance.

iPhone 5, iOS 10.1

Posted on Oct 25, 2016 6:38 AM

Reply
1,950 replies

Feb 6, 2017 6:50 AM in response to fabio55

Sr Tier Apple Advisor (via Apple Phone Support) has more discretionary powers. If you call, and open a ticket, they should email the ticket # to you. At some point you will reach a Poor status. If the ticket was opened while under warranty by Apple, in my experience, they extend it beyond for a reasonable period. I am in a similar situation with wild numbers but not yet eligible for out of spec replacement.

Feb 7, 2017 2:38 PM in response to TheOnlyCyberWizard

Humble thank you, coming from someone with 74 points, it is much appreciated. Helping users was cool, but I did follow with bug or hardware developer feedback. Or enhancements, like a Drive Mode for the Control Center. In an ideal world, Cupertino leverages its # 1 position and uplifts the mobile revolution to the next level, a smart power revolution.

Feb 7, 2017 6:35 PM in response to TheOnlyCyberWizard

Ack, be it that I had no weird shutdown nor drain, other than very erratic battery health figures once i hit the 5th month. Apple is reaching one billion devices out there, with 300+ million phones only sold per year. The scales for all bugs as increased accordingly. After the three-party review of Samsung suppliers, one whom also happens to supply Apple, it is time for top rate engineering, production and tech solutions to move us beyond these QC limitations. Silicone Valley is best situated for that; have far more confidence in a North American giga factory than in one hundred smaller ones in countries with poor safety and engineering standards. Am using every channel to voice that in a world of multiple billion devices, the power aspect is rapidly worth trillions $- excluding the e-auto sector. The original iPhones gave us smart mobility. It is time for range. This idea came to me randomly, but hey, many great ideas happen in a flash.

Feb 8, 2017 6:47 PM in response to Malanthius

Hey Malanthius, I think feelings are best kept out of it; if replacing a battery with the same iOS resolves it, it eliminates that battery as fault. You replace the chemicals, the hardware, its software and the 30+ combinations they could have gone bad and the iOS rejected a value. Apple Support remote diagnostic could tell you- 15 min from now- if the battery is good or not. But discussing how the iOS interacts with the battery maybe relevant to my phone but not to your 6S phone. As far as I can tell it is far more economical to call Sr Apple support and charm them into a low cost resolution, versus hours of frustration. It worked for angry Alain, remember?

Feb 14, 2017 7:45 AM in response to Mjolcresure

Me again, I've notice something interesting/odd, when my battery is at 35/40% I start a youtube movie and put the flashlight on, and a the battery goes normal from 40, 39, 38, 37 etc... to 1% hehehe, how can I explain this, theres no shutdow, so odd. I have the 30% shutdown problem, so I turn those two on for faster drain. Anyone try to do this? tell me what happens to your device.

Feb 14, 2017 11:02 PM in response to Malanthius

I went ahead and bought myself an iPhone battery case because I kept losing 30% of my battery each day since updated to IOS 10.01 and 10.2.1. I'm having this evil thought that apple intentionally put this software bug in its software update to cause bad battery drain and shorten others device battery life to get people to switch over to the new phones with bigger mah battery life and to boost sales revenue worldwide etc. So if the next big update don't fix this problem I'm sure my theory somewhat holds true. And btw, this problem and update only happens once I just past my 1 year warranty which is about 40 days ago (updated to the problem iOS less than two week out of warranty). Talk about coincidence! And since IOS 10 my home button experienced delay turning on the phone too! and I paid an premium for this phone for over $1k w/taxes and took great care of it.

Feb 15, 2017 12:02 AM in response to lilylily2017

Go and check whether your iPhone is one that has the recalled battery. The link is in this thread somewhere.


Escalate to a manager and see if they can get a new Battery just out of warranty for free.

I would read this thread because there were quite a few who were able to get a free battery even some out of warranty.

You might wish to collect more information about what other people did before heading to an Apple store.

Feb 15, 2017 2:47 PM in response to lilylily2017

Hi lily; next time you install an iOS, have a go at the Release Notes. In them, you will find a section in which Apple thanks, by name, iOS contributors whom reported or fixed bugs, developers and so on. There are people out there so savvy that they know the architecture by heart, code by code. Some know power, other GUI etc. Between Apple engineers and all worldwide developers, the odds for the recently named #1 company, with 600 million iPhones active, to have introduced such a bug, is not possible. With the battery issue in the news quite a bit, someone would have found a bug, or if deliberate, someone would have told that already and it would have been the biggest story since the Volkswagen code.


I experienced issues with iOS 9, and clear ones at the 115 cycle mark, 4 months. As Paikinator just told you, if you call Apple Support, speak to a Sr advisor and are that close to the 1 yr mark, you might get a cost free solution.


Here is some examples how installs can affect your phone: one of the iOS installs on this phone gave me a speaker bug, no one hearing me unless I clicked on the External then back to internal or headphones; another gave me an 18 vs 36 hr battery life, be it that I had no heating nor rapid drainage. Another gave me a black screen thing. Each time a reset resolved them. Maybe you just have a random bug for the home button? I am aware having a finicky battery, and when its premature time comes, will have it serviced.

Feb 15, 2017 4:18 PM in response to BrandonTechWorld101

This isn't good advice, not sure why it is marked as helpful. If this option existed in 10.1, it certainly does not exist in subsequent releases although the automatic drain issue definitely still exists.


Like others, the geniuses ruled out battery issues and as I have Apple care I am invited to go back and swap phones if it becomes intolerable. I may be song that if I ever get free time.


I have noticed that Mac and iOS updates have definitely been very rocky since we have lost Steve Jobs and obsessive pursuit of quality and perfection. Sierra seemed as if it had come from Microsoft for a few months and this iOS battery drain is just embarrassingly untested software.

Feb 15, 2017 6:53 PM in response to TakomaFan

At 115 cycles I went for a genius bar appt, and they ruled out the battery as Good, 93%. Only did it for the record, i already knew it to be faulty. Two days later, at 116 cycles, i went at the genius bar and they ruled it as Good, 82%. Similar stories come from people with the recalls, only the serial number offered the replacement excuse- manufacturing issue- and their issue was gone since. The resistance test is, according to gurus in the field, not the way to expose a faulty controller or out of spec battery, it may still hold 100% mAh, but deliver 5 hours only.


A similar issue occurred in 2009-2010 around Lion or Mountain Lion, some macbooks had a hard time with that OS. Good old Steve was still alive. A few years later the Mac team redesigned the batteries and they bumped from 400 to 1000 cycles the ratings, and a lot of issues went away. I was also part of the 200 million $ NVIDIA recall, with mobos fried and given a 4 yr extension. Steve was still alive, and I got a 800$ replacement Pro mobo for free.

Feb 21, 2017 4:32 AM in response to Dolando

Depends what you regard as a problem. The fluctuating health life froze at 90.4 percent, not moving a bit in weeks. The phone also cycles nearly twice as fast, 10-18 hrs vs 36-40 before. The actual discharge appears normal, and my telephone's window corresponds to my pre-iOS 10 100 to 45% or so. The Wifi Talk etc do not match actual use. Which means, that the numbers I see may have nothing to do with the meter anymore and are artificial iOS figures. Either case, it appears that I am not using a good portion of my battery.

iOS 10.1 Battery drain

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.