iphone keeps asking me to sign into itunes store

I'm having this problem with the itunes app on iphone. I'm getting a popup saying "Sign In to iTunes Store", using an old email address (ie., an old Apple Id). When I enter the new/current email address/apple user id, nothing happens (no error message), then the prompt comes back after a while.

I checked my Apple Id online and it's definitely the new one.

I don't think I can uninstall the itunes app on the iphone, right?

In Settings -> Itunes & App Store, it definitely has my new Apple Id.

Could it be an old Apple Id being cached somewhere like a keychain?

I switched to fingerprint use for itune and killed the existing running itunes app. Still broken.

This looks like a software bug to me.

Ben

So, once again, for emphasis.

This is not a community for the Festivus ritual of "airing of grievances"

The ONLY place your feedback may have an effect is below.

Feedback for Apple goes here >>> http://www.apple.com/feedback/

None of the volunteers (i.e.: non Apple employees) here can act on comments like yours and a great number of the volunteers here don't care about them.

In my case, the "sign in to itunes store" popup was using an old email address that was my old/previous Apple Id.

After talking to very helpful Apple Support via chat, it turns out it was an old app, installed back when I was using my old Apple Id. The old app was trying to connect to the itunes store as part of some sort of in-app purchase. And the old app wasn't smart enough to notice that I had a new Apple Id in settings.

My solution was to delete and reinstall old apps (typically losing their data).

Note that the apps I deleted to fix the problem did *not* have background refresh allowed. But they were somehow running in the background trying to connect to the itunes store.

Also, it's really maddening that the "sign in to itunes store" popup doesn't say which app is requesting the access. The lack of basic info turns trivial problems like this into showstoppers.

I've tried this and it's not working for me ...I've been apple now since the 3 came out but having this pop up randomly every 15 seconds 10 or more times and then nothing for a couple of hours got very old very quickly.

I love apple and am not a great fan of android.... waiting for the 10th anniversary phone to come out before uograding from my 6s plus but if I can't fix this by the time it does come out I don't think I'll be able to hand over all that cash for a phone that keeps bugging out on me (3 times while writing this)

I am having exactly the same problem. I bought a new Ipad and restored from my old ipad backup in itunes.

Every 10 seconds I now get a message to log into Itunes store with my old email address. I checked settings and Itunes is set up correctly (with my new email) and I can go into Itunes store app on the new ipad and buy things no problem, so working fine w my new email.

Reading these comments, it sounds like the problem is that I have some old apps that I bought in Itunes using my old email address and they keep trying to connect/update and this triggers the message.

But this is a lousy problem for me as I have hundreds of apps and no idea which are causing the problem. Can't believe Apple hasn't sorted this. Any other ideas/ways to fix??????

Thanks!

It's interesting that Apple is sitting on $40 billion in cash assets but doesn't have time to fix a well known bug like this in their flagship product.

To busy thinking about their next blinky blinky thing that will change the world.

I had the same problem. When restoring a backup from on old phone to a new one, it kept asking for the original iTunes account credentials, even though the phone was logged in with a new account. Most apps loaded and I was even able to add a new one with the new credentials, but five apps would not reload, the icons were faded and under them said Waiting. I could see which apps where stuck so I wrote them down and entered the password for the Apple ID used when the apps were installed two phones ago. The apps have now loaded. I suspect the only way around that is to delete the apps and reinstall using the new Apple ID. We will just have to log into the accounts associated with those apps again.

This was happening after restoring a backup to a new replacement device that came via insurance an insurance claim. I went through and visually found apps that were darkened and the text where their app titles would be said "Waiting" and then I deleted them. One I couldn't download again as it was no longer available and one I reinstalled and so far it has corrected the problem. And I had TWO email addresses it was asking for passwords for and making it doubly ridiculous and irritating. Really absurd they can't provide a list of apps under settings and which iTunes/Apple ID under which they were purchased so that this doesn't have to be a tedious irritating problem to fix.

Apple assumes that you will use only one Apple ID for all of the apps on your phone. If you have apps purchased with Apple IDs associated with other accounts either you had 2 different accounts, which is in general a bad idea, or you copied apps from someone else, which is piracy.

Thank you for the lecture daddy. I'm well aware. But for whatever reason that I cannot remember at the time, I had multiple ID's and I'm trying to remedy that and provide a helpful response to someone else.

I'm having the same problem. Reason is that my phone fell in the lake and I used an older phone of my son's until the insurance could send me my new phone. Now the replacement keeps asking me to sign to my son's itunes account even though my phone has my account on it. I don't know his password and wouldn't know what to do even if I did. If I could get his password, can I make the pop up stop? How? Can anyone help? Thanks, Bob.

When you restored the backup you restored apps that had been purchased or downloaded with your son's account. When those update they are still associated with his account. It is the app updates that are asking for his password. What you have to do is delete all of his apps, and download them using your Apple ID.

Thank you for your reply. I've tried to delete them but they all say "waiting" and are never fully solid icons. When I jiggle the icons to delete, they do not respond. Perhaps I need my son's password and then the apps will load and not say "waiting" and then I can delete them? Thanks, Bob.

Have you tried restarting the phone? Or go to Settings/General/iPhone storage. Tap on an app and you should see an option to delete it.

Logging in with your son's password should help, but it's not a good solution because the next update the problem will come back if you missed any.

Thanks again for the advice. I won't be able to let you know what happened right away. I'm not very tech savvy and I want to have my son or DinLaw with me when I try anything so as not to delete anything on his phone accidentally. Bob.