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iphone keeps asking me to sign into itunes store

I just updated to ios 10 and have seen multiple pop-ups asking me to sign into the itunes store.


I don't know why I keep seeing this prompt. I don't use itunes on my phone. I don't allow any purchases from my phone. In fact, I believe I deleted the itunes app.


Can someone help me make it go away for good?

iPhone 6s, iOS 10.0.2

Posted on Oct 29, 2016 4:55 PM

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Posted on Jun 21, 2017 6:13 PM

I'm having this problem with the itunes app on iphone. I'm getting a popup saying "Sign In to iTunes Store", using an old email address (ie., an old Apple Id). When I enter the new/current email address/apple user id, nothing happens (no error message), then the prompt comes back after a while.


I checked my Apple Id online and it's definitely the new one.


I don't think I can uninstall the itunes app on the iphone, right?


In Settings -> Itunes & App Store, it definitely has my new Apple Id.


Could it be an old Apple Id being cached somewhere like a keychain?


I switched to fingerprint use for itune and killed the existing running itunes app. Still broken.


This looks like a software bug to me.


Ben

30 replies

Dec 29, 2017 11:05 AM in response to secret agent girl

Greetings, I had the same issue on both my iPhone and IPAD. The request to sign-in to ITUNES kept flashing up every 10 seconds, totally disabling both units. After much reading and time wasting, I eventually connected both my iPhone and IPAD to my desktop via a cable and then synced manually. While syncing I deselected all of the previous music/videos etc. Then selected just one song and synced it. Once successfully synced, the error went away. I then reselected my music/videos wanted and synced again.


Yes, it's a PIA (Pain in the A_s). Personally, I'd like to smack the programmer for not offering a SKIP feature when this error presents itself.


Hope this helps,

Ferg in Chicago.

Jan 1, 2018 3:10 PM in response to fergCRL

Hi


I have this problem too but I’ve never had a different Apple ID been using this one for 15 years. Cloned my old 6s onto my new X and the iTunes password request keeps popping up. It asks for the password to my current Apple ID though not an old one. So not sure if the old app situation applies to me? Anyone got any ideas on this twist of the problem ?

Nov 4, 2016 7:06 PM in response to secret agent girl

Again, I believe you, but your phone does not.


If you check settings > iTunes and App Store, is there an email address signed in?


User uploaded file


If not, I will suggest again that a restore of your phone might be your only resolution.


Restore your iPhone, iPad or iPod touch to factory settings - Apple Support

You did not want to entertain the idea that there is an app on your phone asking for an update. The prompt is coming from somewhere.

iphone keeps asking me to sign into itunes store

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