iTunes 12.5.2.36 crashes constantly

Thanks, I can confirm iTunes 12.5.3.17 fixes this particular issue for me too. Apple Software Update isn't detecting it as a new version yet so a manual download from http://www.apple.com/itunes/download or the iTunes installers section of my troubleshooting tip is the way to go.

tt2

See the iTunes installers section of Troubleshooting issues with iTunes for Windows updates for advice on rolling back to the previous build. You may need to go through the steps in the second box to make sure that all traces of previous installations are removed before trying to install 12.5.1 again.

tt2

The iTunes installers section of Troubleshooting issues with iTunes for Windows updates covers rolling back to an earlier build. You shouldn't need to roll back the ITL file if you go from 12.5.2.36 or 12.5.3.16 back to 12.5.1.21.

tt2

Hi -

maybe rolling back will work, but that's not a really good idea because the iTunes update fixed some important security issues in WebKit which allows attackers to inject malware code - the CERT in Germany today urges any user to update immediatly.

My windows event manager noticed an application crash in iTunesCore.dll, not in webkit.dll. Certainly there is a bug in the new version, there are some other threads which describe the same problem.

But for me the (temporary...) solution was to start iTunes in the secure mode (ctrl+shift when you launch the program) - I successfully could backup my iPad and iPhone and music playback is working.

Have the very same issue, and also will not let me roll back to a previous version unless I delete the old version. If I do this I will loose all my current stuff and have to start all over again.

Not sure why I would have to to this anyway, surely Apple should release updates that work. Now paying for itunes match that I cant add new stuff to.

At least I am not alone updated at the weekend and now everytime it tries to upload songs it crashes at exactly the same point and has to go through checking playlist before opening again.

I updated again to 12.5.3 this morning and still get the same issue.

drivng me mad, thought the update would fix it but it didn't

Again the same problem here - the new version 12.5.3.16 crashes after about one minute without any interaction, too - but starting iTunes in safe mode (shift+ctrl) is again a workaround which is an acceptable solution for me at the moment.

So after many hours on apple chat and on the phone with the tech support, followed everything they can offer and still no better.

Unistalled everything, then re-installed and nothing. I tried going back to an old version but as my library is for the new one it will not import. Seems like apple have not mastered software releases just yet.

I don't know why Apple just published a new version which does not correct a main function !! Do you think they read these communities comments ?? They maybe don't know... Or it's complicated... Or they are in vacations... Or...

Thanks again to tt2 with with the good solution to wait with a stable release 🙂

But it should be honest from them to recognize it's a bug and publish some words to tell us that they know the problem and work on a new stable version.

This worked for me too. The "Check for Updates" function reported that I was using the current version, but i was on .16. I manually uninstalled and then downloaded a new copy of the installer, which installed .17 on my system. It no longer crashes on me when I sign into the iTunes Store/Apple Music.

same here. every time i try to "add to icloud library" itunes crashes

same here too...

i hope Apple will fix the problem very soon, it's a big matter if itunes crash when you add music, it's the main function...

Thanks to turingtest2; going back to the previous version works

You're welcome. 🙂

tt2

I have this problem too after updating to 12.5.2.36. I managed to upload 1 song to my iTunes Match library, but after that iTunes keeps crashing. I've tried rebooting, but that doesn't help.