Level 1

11 points

iTunes 12.5.2.36 crashes constantly

Allo,

Today I updated iTunes and that's when the problems started. For some reason or the other, I cannot seem to access my iCloud Music Library and if I elect to play a song I already have downloaded, the song will play for a bit before the entire program goes down.

Also, I cannot load any music from the "For You" section of iTunes as it keeps asking me to "Select a Plan" on top of asking for my iTunes password constantly. If I do manage to get the program to accept the password, then all I receive is the following:

https://i.imgsafe.org/53877319b3.png

Now I have no way to access my Apple Music service and anything I try still causes crashes. So far I have downgraded to iTunes 12.5.1 but the same problem occurs, and even though I have uninstalled and reinstalled iTunes, it still starts from the "For You" page which causes the problem. Anyone have the foggiest idea how to rectify this?

I'm on a Windows 10 All-in-One desktop if that matters.

iPhone 7 Plus, iOS 10.1, Jet Black 256 GB

Posted on Oct 29, 2016 5:07 PM

25 replies

Myrah103

Level 1

14 points

Oct 31, 2016 11:15 AM in response to Myrah103

Also, after I try to update to my iCloud Music Library, iTunes crashes and when I reopen it, all the songs I'm trying to upload have duplicate copies showing. Does anyone else have this problem?

Kvesti

Level 1

4 points

Oct 31, 2016 11:35 AM in response to DeLaaNie

Turning iCloud off seems to work for me. Just have to remember to turn it back on after next update. This won't help if you want to use iCloud.

Oct 31, 2016 3:05 PM in response to king_j0sh

Exact same thing is happening with me as well.

piandpi

Level 1

4 points

Oct 31, 2016 7:55 PM in response to DeLaaNie

Same here. Every time when iTunes try upload new songs to iCloud Music Libary, iTunes crash, version 12.5.2.36 or 12.5.3 still have the same problem. Please Apple fix it!!!!

Nov 1, 2016 11:05 AM in response to DeLaaNie

I have this exact same problem. I tried completely removing and reinstalling iTunes, but I still can't get my iCloud library to load without iTunes crashing. It is very frustrating.

Myrah103

Level 1

14 points

Nov 1, 2016 11:10 AM in response to mgessat

This doesn't work for me when trying to upload my latest album to the iCloud Music Library. iTunes crashes after about 15 seconds or less.

dsk1911

Level 1

4 points

Nov 3, 2016 4:52 AM in response to turingtest2

Thanks fam, getting back to 1.21 helped

turingtest2

Level 10

280,531 points

Nov 3, 2016 5:05 AM in response to dsk1911

You're welcome. 🙂

tt2

Nov 3, 2016 6:08 PM in response to Myrah103

Running into the EXACT same problem @Myrah103

Nov 3, 2016 6:36 PM in response to emeraldcityv

Try updating to 12.5.3.17. It's working for me now. I had to manually uninstall and reinstall with the new version. Hope it works for you too!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes 12.5.2.36 crashes constantly