Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 12.5.3 crashes constantly on macOS Sierra

I've updated iTunes to 12.5.3 on macOS Sierra this morning, and now it crashes constantly. If I try to update or add to the iCloud Music Library, the application simply closes completely. When I reopen, the library is not updated. I tried restarting and reinstalling, without success. Anybody else has this problem? Is it a general issue with the new update?

iMac, macOS Sierra (10.12.1)

Posted on Nov 1, 2016 1:03 AM

Reply
Question marked as Best reply

Posted on Nov 1, 2016 5:25 AM

I have the same issue, iTunes 12.5.3.16.

I was adding songs and chaning artwork to other old songs.

iTunes started to crash.

I start again, and I see new songs duplicated but not uploaded on iCloud.

I start to sync iCloud music library and iTunes crashes when upload songs.

I don't know what to do. I logged of and log in again, but with no good result.

73 replies

Nov 1, 2016 7:52 PM in response to Chris8450

I had the same problem with iTunes 12.5.3.16....iMac (Retina 5K, 27-inch, Late 2014)...OS Sierra 10.12.1....suddenly, just crashing and crashing...every 30 seconds to one minute...all day today...then I saw one of the responders say signing in and out seemed to have fixed it for him, and I tried it, and lo and behold, the crashes have stopped -- crossing fingers -- since I did this. (I saw that this *didn't* fix it for some folks, though)



Anyway, I wanted to report that this "sign in/sign out" trick worked for me, because it might help others too.

Nov 1, 2016 9:56 PM in response to Chris8450

I must say, to hear that Apple doesn't have a solution for this is distressing. I can't/won't rebuild my library, so I need them to fix this ASAP.


I'm using a MacBook Air with iTunes, and updated it per Apple's recommendation.


Thanks for screwing everything up!


If you wonder why people complain about iTunes, here's another example. I've stood by it through it all, and I hope Apple gets a quick fix going on this and does some better testing prior to future releases.

iTunes 12.5.3 crashes constantly on macOS Sierra

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.